KACE SMA (My Thoughts)
January 16, 2025

KACE SMA (My Thoughts)

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with KACE Asset Management Appliance

We use KACE Asset Management Appliance SMA to manage our endpoints via the inventory module, patch management option and lastly the ticket system aspect. This has saved us from having to buy separate products for each of these needs/wants.

Pros

  • Inventory management with the agent
  • patching of certain manufactures to go along with windows patching
  • able to access the appliance from anywhere (we put our device outside the firewall)
  • Ticket system function has a lot of features

Cons

  • The UI is clunky and could use a redesign
  • Support is good but sometimes it's hard to get someone right away or a response in a timely manner
  • expand some support beyond dell and others to include something like Microsoft Surfaces, etc.
  • KB articles need a refresh, there are a lot of older things out there that don't apply anymore.
  • Implemented inventory system without having to purchase a secondary product, cutting down cost.
The appliance and software does its job, as it's intended to. There aren't many other bells and whistles.

integrates well with MFA (okta), integrates well with KACES SDA. The modules it has will suit most needs.

If you have the money in the budge, i'd suggest going with professional services to help with the setup/integration. There are some parts that are cumbersome and may require support. Save yourself the headache.
  • PDQ Deploy & Inventory
KACE has an agent and in our situation, we made it so our KACE appliance is accessible anywhere (didn't opt for cloud version). So we're able to have clients check in - deploy updates etc.

Do you think KACE Asset Management Appliance delivers good value for the price?

Yes

Are you happy with KACE Asset Management Appliance's feature set?

Yes

Did KACE Asset Management Appliance live up to sales and marketing promises?

Yes

Did implementation of KACE Asset Management Appliance go as expected?

Yes

Would you buy KACE Asset Management Appliance again?

Yes

Well suited: windows environment, support contracts, budget allows for support & professional services. An environment that runs dells, hp, lenovos.

Less appropriate: budget constraints, non-windows environments, if you're not running a virtual environment (if you want to your own appliance), if you don't have the time to learn the system,

KACE Asset Management Appliance Feature Ratings

IT Asset Management
8.8
Software and hardware inventory tracking
10
License management
8
Contract management
9
Asset relationship management
8

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