Need to improve on multiple fronts
Use Cases and Deployment Scope
We use Katalon Studio to test our GraphQL based API's using a Data Driven model. Validation of response and its contents for different requests and integration with Azure Devops.
It solved the use case of end to end testing of our applications
Pros
- Trial Version offers good features
- Offers integration with several Devops sites
Cons
- Integration with Azure is painstakingly slow as it takes too much time to upload reports to Azure. When raised with the support team i was advised to contact Microsoft who promptly and correctly replied that its an issue with the katalon plugin.
- Non Responsive Customer Support. Several mails were replied late.
- The Desktop app uses too much memory when booting up and running tests even on a 16gb RAM.
Likelihood to Recommend
Free trial version is fine but you don't get the adequate support and VFM for the licensed version. Customer service needs to be improved a lot and any QA's with less technical background or less time to troubleshoot issues in the software on their own would find it difficult to use.
