What is Keatext?
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.
Keatext helps users to:
Keatext helps users to:
- Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from customer data
- Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent
- Automate how customer intelligence is generated: Uncover customer insights that can be acted on without heavy lifting
Key features
- Contextual recommendations with SWOT chart
- Customizable, interactive dashboard
- Sentiment categories including customer suggestions and questions
- Topic and opinion heatmap
- Shareable reporting
The application is cloud-based and requires no advanced setup or training to start getting insights.
Keatext states its customers include companies in over 10 industries including Lenovo, Intuit, and Intelcom. The platform helps clients not only to improve their customer experience KPIs, but also to help their organizations to become more customer-centric.
Categories & Use Cases
Videos
Screenshots
AI-based predictive recommendations with SWOT chart
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Languages | English, French, Spanish, Arabic |
FAQs
How much does Keatext cost?
Keatext starts at $550.
What are Keatext's top competitors?
MonkeyLearn, Thematic, and Chattermill are common alternatives for Keatext.
Who uses Keatext?
The most common users of Keatext are from B2B.