Name: Konnect Insights
Author: Konnect Insights

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Development

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Email Spam Filter

Enterprise

Accounting

Accounting and Tax Services

Financial Risk Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

Employee Recognition

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Virtualization

Browser

Cloud Cost Management

Cloud Storage

Content Delivery Networks (CDN)

Disk Cloning

Fraud Detection

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

License Management

MLOps

Managed IT Service

Network Performance Monitoring

Network Security

Operating Systems

Secret Managers

Server Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Contact Center

Content Management

Email Marketing

Event Management

Marketing Automation

Product Sampling

Social Media Management

Social Media Marketing

Survey & Forms Building

Video

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Lead Generation Services

Sales

Database Security

Video Surveillance

Security

Computer-Aided Manufacturing (CAM)

Construction Takeoff and Estimating

Debt Collection

Hotel Management

InsurTech

Lease Management

Multiple Listing Service (MLS)

Population Health Management

Rental Property Management

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### Social Media Monitoring
Users generally praise Konnect Insights for its comprehensive social media monitoring capabilities across various platforms. The tool is commended for its ability to track brand mentions, analyze sentiment, and monitor social media channels effectively. While some users have noted initial challenges with crawling mentions, the responsive support team has been quick to address and resolve any issues. Additionally, users appreciate the user-friendly interface and the ease of customizing reports to gain valuable insights into their social media performance. Konnect Insights stands out for its real-time monitoring features, enabling businesses to stay proactive in managing their online reputation and engaging with their audience promptly.

### Response and Engagement Management
Users consistently praise Konnect Insights for its efficient response management and engagement capabilities. Reviewers highlight the platform's user-friendly interface, real-time monitoring, and robust reporting features that enable businesses to promptly respond to customer queries and manage their online reputation effectively. The tool's ability to streamline response management across various social media platforms and provide detailed insights into customer engagement has garnered positive feedback from users, emphasizing its value in enhancing brand communication and crisis management strategies. Additionally, users appreciate the platform's comprehensive coverage, ease of use, and responsive customer support, making Konnect Insights a preferred choice for organizations seeking to optimize their response and engagement management processes.

### Sentiment and Listening Tools
Users consistently highlight Konnect Insights' sentiment and listening tools as a strong asset, emphasizing its comprehensive coverage across public and private platforms. The tool's user-friendly interface and rich data sources make it a preferred choice for social media monitoring and response management. While some users suggest improvements in the search functionality for more efficient ad hoc studies, overall sentiment leans towards the tool's effectiveness in listening and benchmarking reports.

### Analytics and Reporting
Users generally praise Konnect Insights for its robust analytics and reporting capabilities. Reviewers consistently highlight the platform's ability to provide detailed reports on sentiment analysis, competition analysis, and real-time insights into brand conversations. While some users mention minor drawbacks such as the need for improvements in keyword query building and export file structures, overall, Konnect Insights is lauded for its user-friendly interface and customizable dashboard features that enhance the analytics and reporting experience.

### Competitor and Market Analysis
Users consistently highlight Konnect Insights' competitor and market analysis as a standout feature, praising its comprehensive tracking of competitors' social media activities and the detailed insights provided. The platform's ability to analyze sentiment, engagement rates, and trends across various platforms has been commended for helping businesses make informed decisions and stay ahead in their respective industries. Additionally, the prompt and efficient support from the customer service team has further enhanced the overall user experience when utilizing Konnect Insights for competitor and market analysis.

### Marketing and Sales Insights
Users generally praise Konnect Insights for its comprehensive social media monitoring and analytics capabilities. The platform's marketing and sales insights functionality is highly regarded for providing accurate and in-depth data that helps businesses stay ahead of the competition. While some users have experienced initial challenges with new technologies, the responsive after-sales support has been instrumental in addressing any issues. Konnect Insights has proven to be a valuable tool for identifying marketing campaign gaps, understanding competitor strategies, and conducting thorough product research to enhance overall marketing and sales strategies.

### Customer Experience Management
Users consistently praise Konnect Insights for its robust customer experience management capabilities. The platform's customer support and service have garnered positive feedback, with users highlighting the ease of use, user-friendly interface, and prompt assistance provided by the support team. Customers appreciate the comprehensive features that simplify the process of monitoring and analyzing brand mentions, sentiment analysis, and competition insights. Konnect Insights stands out for its ability to streamline ORM processes effectively, offering detailed reports and real-time insights that enhance overall customer experience management. The platform's customizable dashboards and interactive charts further contribute to a positive user experience, making it a preferred choice for businesses seeking efficient customer experience management solutions.

### User and Customer Support
Users consistently praise Konnect Insights for its robust user-friendly interface and prompt, supportive customer support team. The majority of reviewers highlight the ease of navigation and the helpfulness of the support team in resolving any issues that may arise. While some users mention minor challenges with importing keywords and crawling mentions, they appreciate the proactive assistance provided by the support team in addressing these issues. In general, user sentiment leans towards a positive view of Konnect Insights's user and customer support capabilities, citing them as valuable assets in their overall experience with the platform.

Easy-to-use Platform: Many users have found Konnect Insights to be easy to use with several options and customization capabilities. The user-friendly interface makes it simple to navigate the platform and access the advanced features, such as real-time monitoring and analysis of social media channels. 

Powerful Reporting Capabilities: The detailed reports on sentiment and competition analysis provided by Konnect Insights have received high praise from users. These reports offer in-depth insights into social media performance, allowing businesses to generate customized reports that meet their specific needs. 

Excellent Customer Support: Users consistently mention the excellent customer support offered by Konnect Insights. The knowledgeable team is readily available to assist with any questions or issues, providing prompt and supportive assistance throughout the user experience.

Konnect Insights is a versatile software that caters to a range of essential use cases for businesses. Users have found that the platform offers an effective solution for managing customer queries and reviews, as all interactions can be easily accessed and responded to in one centralized location. Negative feedback from customers can be promptly identified and addressed, allowing businesses to maintain their brand reputation. Additionally, the software helps in monitoring brand presence on social media platforms, allowing businesses to stay up-to-date with customer sentiment and engage with their audience effectively.

The comprehensive data analysis capabilities of Konnect Insights have been highly valued by users. With detailed charts, dashboards, and reports, businesses can gain valuable insights into their social media performance and make informed decisions about their marketing campaigns. Real-time data from multiple social media platforms enables timely customer responses and crisis management, promoting better customer experiences.

The user-friendly nature of the tool, accessible even on mobile devices, has made it convenient for teams to track performance and collaborate effectively. The software's ability to crawl 100% of data from social media provides essential insights for businesses, enabling them to track engagement rates and analyze sentiment across various channels. Moreover, users have found that the tool simplifies the complexity of managing multiple social media platforms by providing an omnichannel customer experience management platform.

Overall, Konnect Insights has proven itself as a valuable asset for businesses seeking to optimize their social media presence, improve customer engagement, and gain valuable insights from data analysis. Its wide range of features and responsive customer support make it a recommended choice for digital agencies and businesses in need of effective social media listening, analytics, and publishing modules.

Confusing Interface: Some users have found the tool to be confusing due to the abundance of options that are of no use, resulting in difficulties navigating and understanding its functionalities.

Slow Performance: The tool's performance has been reported as slow by several users, causing frustration when carrying out tasks. This sluggishness can impact productivity and hinder efficient usage of the software.

Limited Customization Options: Users have expressed a desire for more customization options within the tool's dashboards and reports. They would like to have greater control over themes, colors, layouts, and the ability to manually add data.

Konnect Insights is a unified customer experience management platform for brands. It is an omni-channel product that combines Social Listening, Online Reputation, Social CRM, Social Analytics, Publishing, Survey, BI Tools, and Crisis Management. It unifies customer care and marketing across all customer touch-points (social media, web, physical stores, chatbots, SMS, news, call center, messaging).

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NICE CXone Mpower

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Konnect Insights

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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Konnect Insights

Overview

What is Konnect Insights?