TrustRadius
https://media.trustradius.com/product-logos/Sh/i0/UB2ZWQ2XJ8XW.PNGSprout SocialSprout Social: Trending in the wrong direction.2019-10-03T16:56:43.622ZOur team used Sprout Social for more than 2 years to publish on pages and profiles, schedule content, monitor, and report effectiveness on social media.,Visual reporting. Providing graphs and charts of data.
Publishing to some platforms (still working on development).,This is not a great platform for teams. Their basic $99 plan includes a single user, and charges quite a bit to add more.
This is not a great platform for agencies that have more than 5 accounts or less than 100 without paying a hefty price tag. Their deluxe plan is $149 for only 10 accounts. My team has access to more than 30 pages, and we'd have to disconnect a profile, then connect a new one, wait for it to load, and then produce a new report for our clients. It was too cumbersome to be effective.
Value overall. Other competitors are offering more users and the same amount of pages for less money.
Technical support. Our team spent about $2,500 with this company across 2 years - we published our final reports, made a single request for support with 3 different team members, and it was denied four times.,1,2,Negative ROI: Because the platform was so cumbersome to use between accounts (not cost-effective to spend for more than 10 accounts/across 35), we actually ended up not using it very often. This means that our software bill was large and our use if it was small. We're switching providers right now.
Too costly per user. The company used to charge $99 for 10 accounts and one user when we onboarded two years ago. Now, this plan has increased by 50% in price.
Positive analysis: We did enjoy the visualization of data and the ability to see the top posts and video usage. That helped us make a few key decisions, but in the end, we decided that we needed more features and users.,,Zapier, ClickFunnels, Adobe Photoshop,No,3,Unfortunately, I can't. The support team was quick to respond to me, but ultimately refused my request. I had to ask to speak to someone at a higher level before I was given anyone else's information to address my concerns.,Visual reporting on usage
Direct publishing to platforms - easy to do, but did incorrectly resize YouTube previews and images from time to time.,Multiple users per account. This platform doesn't take delegation into consideration. If you want to have access to the data, then you need to purchase licenses for yourself and for the team members that need to be pulling the reports or doing the work. This software was very cumbersome to use in that respect.
Pulling reports. Because of the limited number of users and profiles alotted per levels of membership - if you have access to more than 10 accounts/pages/profiles, you'll have to delete profiles individually and reattach them to provide reporting or pay for a large software bill just to leave them attached (doesn't work with social media management).
Publishing. After testing multiple media types, we found that Sprout Social would contort or truncate certain types of media. This resulted in us having to use Facebook as a native platform to post. We ended up only using it for reporting.,2page VSprout Reporting Focused Review2018-12-10T23:16:49.876ZIt is being used by the full social team here at our Agency. It is used mainly for reporting/monthly metric takeaways rather community management, brand engagement, social listening, or scheduling. It helps us track how well or content is performing month over month, how our community is growing, demographics on our community, and more.,A comprehensive overview of content analysis - with the ability to look month by month, week by week, etc.
Demographic breakdown in reporting.
Paid and organic metrics separated out.,Consistent engagement metrics across all social platforms (since they have engagement rate for Instagram and Facebook but not Twitter).
A section or tab where you can separate content that is organic and content that is paid.
Predictions on reach/growth dependent on your tracked metrics.,7,4,It has been able to provide us quick metrics and takeaways for each of our clients as we compile a monthly report for about 6 of our brands.
We have run into issues where the paid and organic data is not separated out so we have reported incorrect data.
Its the most comprehensive tool we use where we can see all metrics and a general overview of how our content is doing.,Spredfast and Sprinklr,Spredfast, Salesforce Analytics Cloud, BrandwatchKelcey ZacareseSproutSocial: Not for everyone but good for those who want to stay in control of posts2019-06-12T19:14:25.053ZI've used SproutSocial for a couple of clients. One client selected it (even though I was interested in using a different solution) because it allowed the client to approve each post before it was added to the queue. Another client had already implemented it. They didn't seem entirely happy with it but were in a contract.,You can share posts across social media channels. So you can take one post, select FB, LI, and Twitter for example, and then customize it for each. Pretty easy to do that.
You can choose if you want someone to "approve" the post before it goes into the queue. If someone has that power, it makes it easy for them to have control over what's posted.
You can repeat posts that performed well. To see how posts did, you can pull a report. Then you can choose to re-use that post. You can customize it or just set it up to go again.,I struggled even after lengthy conversations with the support team to use the images that were posted with a client's blog posts. That was a major issue. It took a lot of extra time to select images to go with the posts. Never solved that issue.
They have a queue—can't remember what it's called—that you're supposed to be able to load with posts that you want to repeat at various times each month. This was difficult to use. Again, in spite of asking for support's help, we couldn't figure out how to use it effectively.
It does a lot, maybe TOO much. It's a little overwhelming. They probably need to do more training to help you understand how to utilize all the features. It's too complicated and may be overkill for many.,7,2,The client that made the decision to use Sprout immediately saw the benefit because they could see that more people were being driven to their blog.
You could see which posts were performing the best.
You could see which posts were getting no engagement. Although I'd say that just because no one is engaging with them doesn't mean they're not successful. Much of the audience are lurkers.,Buffer and Hootsuite,Buffer, Mailchimp, Google AnalyticsVerified UserA Six Year Old Could Use This!2019-04-06T18:12:57.793ZI have used Sprout Social for multiple companies and always just within the marketing organization, and of course, on behalf of executive leadership. It's an awesome tool that enables your business to thoughtfully schedule posts for all platforms, monitor comments, collaborate with others on your team with a really solid editorial calendar. It's also super cool that you can schedule Instagram posts and stories! The calendar features rocks.,Monitor your audience's comments, an awesome as a customer service tool!
You can schedule Instagram posts and stories, which is a big deal for my direct-to-consumer clients who LIVE on Instagram.
The calendar and collaboration are really helpful in supporting OMNI-channel marketing efforts.,You cannot post gifs which seems ridiculous in this day and age where we do pretty much everything with gifs!
System failures: sometime a post will fail, but there is no clear reason as to why it occurred. These should be error-free, unless the Social platform, such as Facebook, for example, is experiencing an outage. Then, there should be a notification in Sprout.
You can't tag pages in Facebook posts: for clients looking to tag partners, for example.
Drafts don't stick around if you don't schedule them.
The price, even for the standard version, can be steep for bootstrapped startups.,9,6,With everything on a single platform, Social Media Marketing teams are more efficient in their tasks.
Due to the analysis that you can perform, you can create amazing reports that showcase to leadership the return-on-brand equity and investment.
It's ridiculously simple to use, so people of all experience levels (including none) will intuitively understand how to use it from day and hour one.,Hootsuite, Zoho Social and Buffer,SEMRush, Accounting by Wave, Google Trends, Buzzsumo, Bitly, UnbounceSylvia FloresExcellent platform except analytics.2019-01-18T20:54:34.133ZWe use it to manage our social media accounts like Facebook, Instagram, LinkedIn, etc. It has so many great tools that adapt in a great manner to our needs. This is used by our Marketing department as well as our Outsourced Community Management team.,The scheduling tool is super good! It is very easy to use.
It has a solution for all sizes of companies.
It’s good for monitoring and engaging.,I don’t really like the analytics that they have.
The insights could be much better. In this scenario, Socialbakers is much better.,9,5,Sprout Social has a lot of great tools and features, but they lack good competition insights. This is something that made us pay for Socialbakers as well, so we could have the great Sprout Social tools plus the great Socialbakers Analytics.
It isn’t cheap. That’s for sure.,Socialbakers Suite, eClincher and Falcon.io,eClincher, Axure RP, Facebook for Business, Google Ads (formerly AdWords), Google Ad Manager, Google Domains, Google Data Studio, Google Forms, Google PageSpeed Insights, Google Search ConsoleAlejandro Matheu, MD, MBA, MSc in Digital MarketingSprout Social: Better Functionality, Better Social2018-12-24T15:41:44.425ZI work on creating and posting social content for clients, and a few of them have opted to use Sprout Social to manage their social accounts. They wanted a platform that would include multi-functionality and serve as their overarching content hub. We gave them the options for a few different platforms, and quite a few tapped Sprout Social to be the center of all things social.,Schedule, post and monitor social feeds.
Ability to track, analyze and post from a greater number of accounts. Other platforms I use only have Facebook and Twitter integration. Sprout Social has the ability to host more than that (Instagram, LinkedIn, etc.).
Great, simple and easy to use interface. I use a few different social platforms for clients, and I love how clean and uncomplicated Sprout Social is. Many of its competitors are not as
Data reporting and analysis.
Overall, more capabilities than other social platforms (chatbot creation, private messaging, Facebook page management and so on).,I think the task manager option has a lot of great potential, but as it is now, my team and I don't have much use for it. I'd like to see that a bit more built out as an additional project management tool.,9,8,Social campaigns can have a big impact on ROI and lead generation, and our clients trust Sprout Social for the insights to generate such results. We have received positive feedback from clients, and have seen it ourselves in the data reporting.
A one-stop social hub saves a lot of back and forth, therefore saving our team lots of time when it comes to managing multiple social accounts.,Buffer, Hootsuite Pro, Hootsuite Free, Hootsuite Enterprise and TweetDeck,BufferVerified UserSprout New Ideas + Strategies with Sprout Social2018-12-20T20:11:56.579ZWe used Sprout Social to begin experimenting with social media management tools as we scaled our voice on multiple social platforms. It was utilized by the market department (a small one - usage was mainly by 2 users, max). Usually in tandem, as we explored the product. It allowed us to get ahead of ourselves in terms of planning and scheduling so we were able to develop a social plan in real-time, as we explored a tool that is meant to allow us to do just that. As a small team, we were short on hands, literally, and ideas, so having the ability to schedule across platforms, as well as utilize hashtag trend tools to generate ideas was very helpful.,Quick ramp up (very user-friendly)
Powerful reporting and trend identification tools
Location-based hashtag searches
Brand monitoring,The cost was too high for us - I couldn't sell it to the CEO to build into our marketing budget
Missing Pinterest and YouTube integration at the time, so this limited us in terms of visually sharing different forms of media across all of our social channels
No LinkedIn Group publishing ability - this was big for us as we had at least two active LI Groups at the time that we wanted to nurture and grow.
Dashboard didn't show everything all in one place, and I liked that about HootSuite's social media management tool. Having the ability to see our entire digital, social footprint in one place was helpful to us at our early stage.,7,2,Allowed us to concurrently build a system where we could plan for the future and forward-looking content, events, and other publishing opportunities
Enabled us to audit the "marketplace" so to speak and seek out ideas based on trends and real-time analytics
Allowed us to develop a new workflow strain based on permission levels and internal SS workflow,Hootsuite Pro, Hootsuite Free, CoSchedule and Buffer,Buffer, Hootsuite Pro, SailthruVerified UserThe Smarter Way to Help Your Team2019-02-07T16:44:59.683ZSeveral departments use Sprout Social at my company. My department mainly uses it to understand the marketing tactics that we have implemented for our clients. More than just understanding these tactics, we want to see how these campaigns have done across multiple platforms—whether that be interaction or overall use amongst consumers. We also use it to understand what campaigns we should use next and what our client would like to see in the future.,Organized
Easy to use
Thorough in analysis
Expansive,I suppose it could be a little more simple to use for those who aren't familiar with platforms like this,9,50,We've been able to better understand our social media campaigns and what works.
We've realized that social media in our industry needs to be worked on.
We've reorganized our campaigns.,,Smartsheet, Google Analytics, Microsoft 365 BusinessVerified UserHow Sprout Social changed our operations2018-12-21T18:51:47.826ZWhen we first tried Sprout Social we were simply looking for a smarter platform to schedule our social media content and a smarter way to collaborate on content creation, but we were impressed by their social media reporting power and clean & slick interface. All of the comments and replies come in a single stream, allows us an easier way to manage them and to keep track of pending tickets.
On a final note. If you ever face an issue while using the platform, you should definitely contact their customer support, they are always spot on and prompt in resolving any minor or major issues we faced.,Easy scheduling and content management & collaboration.
Neat and clean interface.
Powerful analytics and reporting.
Very responsive customer support.,The social listening model is way too expensive and not as powerful as dedicated listening platforms.
Can be quite expensive compared to some other tools, but makes it up in its features and clean interface.,10,9,We managed to keep many of our clients happy with regular monthly reports.
We were able to detect spam and bully customers who were trying to abuse the brand through cross-platform customer profiling feature.,Hootsuite Enterprise,Microsoft Office 365, Microsoft Office 2016Verified UserSprout Social-Social Media Planner2019-02-12T21:51:51.152ZWe use Sprout Social for our social media accounts to send out information from a centralized platform. Our social media reports are being generated through Sprout Social. It cuts down on workload. We have more than 20 content creators on the team and it is used across the whole organization.,Monthly Reports.
Perfect customer service.
Scheduling social media posts.,Pricey compared to other platforms.
There are some capabilities that are hard to find and figure out how to use.
The interface is not user-friendly.,7,25,It reduced the workload. Especially with the monthly reports.
It saved us time. We can easily schedule our posts.
Our social media interactions have been increased.,,Squarespace, Shopify, Jira Service DeskVerified UserSolid entry-level product for social media management2018-06-04T20:41:54.603ZSprout Social is being used by one person within our organization's Communications department. I implemented Sprout hoping to streamline our social media efforts and manage all of our organization's social media platforms from one place. I currently have two Facebook accounts, one Twitter account, one Instagram account, one LinkedIn company profile, and a Google Analytics account connected to Sprout.,The social listening capabilities do a great job of providing me with information I need from our target audiences.
Customer service is readily available, thorough, and considerate. When I call them with questions, I’ve gotten live people EVERY time, which is rare in the social media realm.
The option to shorten links and add photos directly in tweet drafts has helped not only workflow, but it also helps maintain a seamless aesthetic on our Twitter profile.
The ability to export calendars into PDFs and send them to campus partners has made workflow for campaigns so much better. I no longer have giant spreadsheets full of posts to send off to other departments for approval.
The dashboard is simple and easy to navigate.,Sprout calculates impressions and engagements differently than Facebook and Twitter do natively, so I’m unable to rely solely on the reports pulled from the platform.
Sprout’s Instagram integration didn’t suit our needs. Our audiences respond best to posts in real time, so there isn’t opportunity to schedule Instagram posts in advance. With recent privacy changes, I’m not able to like or comment on Instagram posts from Sprout either, so I’ve moved back to using Instagram natively.
The integration with LinkedIn company pages is weak; links don’t format correctly, so it’s easier to post natively.
Approvals and task assignments aren’t available with the entry-level subscription, and the cost of upgrading is similar to what I could get for a more robust tool like Falcon.,8,1,The single dashboard and scheduling tools have saved me around 5-8 hours per week that were previously spent juggling between browsers.,TweetDeck, Hootsuite Free and Falcon.io,Adobe Photoshop, Trello, Google Analytics, TweetDeck, Facebook for Business, BufferAdrienne HardinGet social ROI with Sprout2018-08-07T16:48:18.687ZSprout Social was an amazing agency partner for us as we grew over the past five years. It allowed us to navigate multiple channels and multiple client accounts with ease. The overall ease of use and UX was great and most features worked flawlessly. As an agency, you are tasked with managing a lot of moving parts for client campaigns and having reporting, publishing, engagement, and tasks consolidated to a single view was very helpful in our agency workflow and processes.,Scheduling content
Research and overall visibility of a social community across channels
Reporting
Engagement,Instagram
Live and story-based content
Additional social channels,9,3,A sellable resource to increase billings
A technology tool that improved reporting
Increased our bandwidth and overall efficiency.,Hootsuite Free,Canva, Adobe Illustrator CC, Facebook for BusinessVerified UserA nice all-in-one social media management tool2018-08-20T20:18:03.200ZSprout Social is a robust community management and social media management tool with all-in-one capabilities. It has helped us stay organized and visualize our content calendar in one place.,Social media aggregation. Every use case across the team is aggregated into one platform across channels. Listening, engaging, community management.
Publishing tools. The publish calendar helps us to see what our content calendar looks like across all of our channels. Letting us see what conflicts (if anything).
Social listening. A nice sweet set of tools to get a full picture of the conversation around our brand.,Sentiment analysis could improve. In my experience, it's about 60% accurate and doesn't account for subtleties of sarcasm or have machine learning AI.
The user interface could be more user-friendly. Sort of intangible feedback, but I found navigation to be tough at first.,9,3,Community management software allows us to optimize resources respond to our customers more efficiently
The ability to centralize social activities improves efficiency by consolidating platforms and saving time for employees.,Falcon.io and BufferVerified UserA great solution for quick, simple social tasks2018-05-17T00:17:48.681ZSprout Social is being used by both internal teams and clients for social listening and social insights development.,The platform is very easy to use, especially reporting and scheduling functions.
UX/UI is user-friendly,No social listening and analytics are fairly basic relative to other strong competitors
Pricing isn't ideal for small, growing teams
Mobile app could be heavily improved,6,100,Great as a quick solution but may not be powerful enough for more extensive engagements.Verified UserSprout Social - Good basic analytics on a budget.2018-01-22T19:27:04.866ZSprout Social is used to track key social media metrics, monitor social media campaigns, track social media engagement, and provide social media reports to key stakeholders including supervisors, directors, and other executives. Additionally, we used Sprout Social as a way to schedule content and help create a content calendar we could follow.,Scheduling content
Aggregating analytics from various social media platforms
One-click reporting,Fairly basic interface
Analytics are surface level
No social listening,6,3,Monitor and increase engagement on owned social channels
Easily report on social media activities to higher ups
minimal cost so not a huge investment,Hootsuite Pro, Cision PR Software, Radian6 and Crimson Hexagon ForSight,Cision PR Software, Radian6, Crimson Hexagon ForSightJimmy MackGreat Social Platform Manager2017-12-15T15:54:35.729ZMy hotel is unique because we are actually two hotels in one which means we have double the social profiles a normal property does. We use Sprout Social to keep track of all our social profiles and interactions. It assists in making sure nothing falls through the cracks or goes unanswered.,Creating and scheduling posts across a multitude of platforms.
Discovering content through RSS feeds and account feeds
Discovering potential profiles to follow and manage your following/followers.,Browser compatibility. I use chrome and sometimes the page doesn't fit properly or it gets stuck and won't refresh.
The way the pop-ups for scheduling work. Sometimes they look deformed or don't fit on the screen of my full sized laptop. It's odd the way they pop out and don't function properly.
The app has a long way to go. It's getting better with every up date, but I wish it was as user-friendly as the website.,10,1,Sprout Social has positively impacted our interactions with guests and potential travelers looking for information because we can answer their questions in a timely manner.
Sprout Social has positively impacted the way we are able to schedule campaigns and track their process.
There is no direct data to indicate an ROI. We can measure link clicks but we cannot translate that into bookings as of yet.,Hootsuite Free,Google Drive, Apple iCloud, Microsoft Office 2016Stephanie MacMillanReally amazing tool for social media management! Recommended!2018-03-23T20:44:03.761ZWe are a digital marketing agency, so most of us in the organization use the software with the exception of the web programmers and graphic designers. We use Sprout Social for social media management. It helps us keep track of our client's social media accounts and gather analytics and reports for our clients. The reporting is phenomenal and it makes it easy for my team and I to show the client the results.,Reporting made easy - Fast and easy reports and analytics. It makes our life simpler because it helps us show our clients the reports, especially the clients who don't understand social media or how it works. We enjoy using Spout Social for scheduling as well as analytics reports.
Social media management/Scheduling - My team and I love how simple it is to manage our client's social media account. We really appreciate that we are able to schedule posts for multiple accounts from one single interface, even if we want them to say the same thing. Scheduling social media posts makes our life much easier.
Great tools - The platform is user friendly and easy to understand. We've learned that Spout Social offers tools we didn't even know we needed or existed.,The interface is user friendly once you get used to it. But in the beginning, it may be a bit confusing to use. I had some issues at first but then I was able to use it faster and more efficiently.
There is a lot going on in the platform, it's very busy, and sometimes I forget about all the tools available. Sometimes the amount of tools can be a bit overwhelming. Especially for someone who is just starting to use the platform.
The cost can be a bit pricey, especially for a new agency or small business.,9,4,More satisfied clients with our reporting
Happy employees with more time in their hands,Hootsuite Enterprise, HubSpot and Buffer,HubSpot, Teamwork Projects, SlackDaniela BelevanSprout Social easy on the eyes, not so much on the wallet2017-12-18T20:12:01.044ZI requested Sprout Social for use at my agency based on previous use at a startup. For now only I am using it on one account but other teams have shown interest in acquiring it. It is used primarily for social media scheduling and management, allowing for more flexibility and organization than just using Facebook and Twitter (TweetDeck) natively.,Drag and drop scheduling. The queue is a great feature allowing you to auto-schedule posts at optimal times, and it's easy to rearrange posts at will.
Identification: Sprout color codes Twitter accounts according to their followers so you can quickly see message that may have high influence.
User interface is clean and easy to comprehend, not too busy.,Price is high, it took a very long time to get approval for my usage. They seem to be leaning toward larger companies and leaving the smaller users behind.
Customization: There are some tools that are designed for specific use cases (i.e. "tag this message for Sales") My use does not involve sales so I would like to be able to change the label but cannot currently do so.
"Viralpost" feature isn't well-explained, the times scheduled seem to always be the same so it leaves you to wonder if it's really doing what it says it's doing.,8,1,Improved efficiency by decreasing time spent on social publishing.
Nurtured audience engagement with easy influencer identification.,Hootsuite Pro,Trello, Followerwonk, Google DriveApril MullerEntry Level Solution2016-01-26T17:59:27.843ZSprout Social is used within our marketing department and customer care department. We schedule content, and reply and engage with customers via Sprout Social.,Sprout Social is pretty intuitive, so it makes it an easy to understand tool for teams outside of our social team to understand and adapt to.
Lately, Sprout Social has been adding more features, especially for reporting and specifically Instagram as a channel.,Sprout Social could be adopting to trends faster.
Mobile app is clunky for on the go publishing, monitoring and reporting.,6,4,Better Customer Care.
Ease of work for marketing team: scheduling content, proficient in day to day.,,5Shauna GallagherAn Honest Review About Sprout Social's Effectiveness2016-01-22T17:37:00.457ZThe organization I previously worked for used Sprout Social to do a variety of things. The social tool was used to schedule and manage social posting. We used the social listening tool it has, and the analytic reports Sprout Social allows you to export as PDF files. All of this was done to help manage our clients' social media accounts, and help track their social progress.,Sprout Social has an easy to use interface that allows non-tech savvy people to easily maneuver their way around the tool.
Sprout Social allows team collaboration, task management, and progress tracking for your social teams.
Sprout Social combines social listening, engagement, and management all into one platform.,For the features and functionality Sprout Social offers, the platform is a bit pricey.
While Sprout Social tries act as a one-stop shop social media management tool, it doesn't excel in two of its key features: social listening and social analytics.
Sprout Social is a great tool is you're not tech savvy or social savvy. It's easier for you to manage, but that's about it. Creating the value is up to you.,5,,Sprout Social helped contribute to our clients' social followings, but you don't need a social management tool to do that.
If you need an easy-to-use social media management tool, then pick Sprout Social. If you need to track ROI metrics, I suggest you do some research.
If tracking your social media team's efforts are a business objective, then pick Sprout Social.,Hootsuite Pro, Buffer, Bitly, Spider and TweetDeck,Buffer, TweetDeck,1Fernando RamirezA must use tool for social media success!!!2013-10-29T18:45:41.673ZCurrently Sprout Social is used as our Social Media Scheduling Tool and we also use it for compiling some organic metrics.,Very easy to schedule posts for several different social media properties at once
Love the ability to view website traffic from Google Analytics within the interface
Very clean interface and slick interface!
Awesome reporting
Very easy to reply to mentions and view who retweeted your content,Can't export scheduled posts from calendar view into excel
Wish there was an export to view all your Twitter followers,10,2,Increase employee efficiency
We have been able to triple our conversion rate by scheduling more branded content at highly engaged times.,Sysomos and Percolate,Simply Measured, Google Analytics, Sysomos Heartbeat,8,8,9Michelle LynnSprout Social - Grow your customer engagement using Social media2015-12-11T22:46:51.845ZSprout Social is used to manage various social profiles across the social platforms. Different teams for different departments use Sprout Social to enhance customer engagement and run campaigns. Once integrated with the CRM solution, tickets can be generated for customer concerns on social media and assigned to relevant teams. It also enables scheduling the content to various social networks from a single console and keeping track of what is being discussed about the business across all social media.,Sprout Social comes with a built in CRM which helps agents in more personalized responses to clients in line with their past conversations
Sprout Social has a Viral Post feature which has some sophisticated machine learning algorithms at the back end to decide the best time to post content on different mediums so as to get the maximum customer engagement
Sprout Social enables to post the content to the correct target segment like a specific organization, geography,industry or a particular institution. The content makes more sense to the relevant people and builds a strong perception among the target audience.
Sprout Social also supports bit.ly URL shortener, which makes it easy to post links on Twitter and make your posts look uncluttered. Further, you can track from within Sprout Social that how many people clicked on the link or forwarded the link.,A lot of social networks have been left unsupported by Sprout Social like Youtube and Pinterest. I believe it needs to support every medium to become a comprehensive social media management solution.
The ability to schedule content to various social mediums is limited in functionality. It does not let me chose a different time for each day when the content is supposed to be posted.
It is not very intuitive to figure out what all messages have already been catered and responded to.,8,Our social media management team size has reduced and customer response turnaround time has reduced
We are always aware about the various discussions involving our brand and can pitch in if some clarification is required. This helps in creating the right brand perception and a higher conversion of prospects into customers.
Earlier we used to broadcast the content which was not relevant to a lot of people. This was harming our reputation in eyes of customers for which the content was totally irrelevant. Now we can post the content to the right customer groups.,AgoraPulse, Hootsuite Pro,7Tapan JainWhy YOU should check out Sprout Social!2013-10-26T21:09:59.932ZI absolutely love the Sprout Social's customer service - it's phenomenal! You can always reach a person 24/7 and get a speedy response via email, chat support, phone or even by tweeting to them. I feel pretty sure that at one point, Carolyn (one of their AWESOME customer service reps - she also wears other hats!) was pretty familiar with my name!
The dashboard is extremely user-friendly and makes the product extremely easy to use. Although it's rare I have a question about using the dashboard, customer service is always there immediately if I do!
Sprout Social is constantly improving their product. I love using their services because I know that this isn't as good as it's going to get (although pretty awesome) - but that they will always continue to one-up themselves! They grasp that social is constantly changing - and they want to provide the best services for their customers as possible.
Another awesome thing about Sprout is their app! It's also very user-friendly and comes quite in handy when I'm live-tweeting events for the university. It's definitely extremely helpful in keeping up with our multiple social accounts when I'm traveling, which is frequently.,One of the big things that Sprout Social is lacking is better Twitter analytics. While they do provide great information for my analytics reports, I still feel that they could be pulling in additional data that would be extremely beneficial to users.
I really wish that Sprout Social gave users the ability to manage additional social platforms, such as LinkedIn and Pinterest. This would be immensely helpful!
Sometimes when I archive messages in my inbox (and I typically average 100-150 a day, if not more), these messages will pop back up in my inbox either later that afternoon or weeks from when the original message was archived. I opened up my inbox this summer and found messages from February that had been previously archived!,9,3,My Sprout Social inbox is never closed, so when I hear a notification I check it immediately. Working in higher education, I'm managing multiple top-level accounts for the university, and Sprout makes it possible for all of that information to come to one place and helps me to quickly respond to people as soon as I receive notification!
Sprout Social definitely contributes to my efficiency. Being able to manage, schedule and respond all from one place instead of logging into multiple social accounts is extremely helpful and saves time.,8,1,10,Yes,One time my analytics reports were not reading accurately, so I called and Carolyn responded and began to help me address the issue. After thorough explanation of my problem, she let me know that they were looking at my account and would be in touch shortly about this issue as soon as they looked at the specific problem. I received an email in 15 minutes, saying that the problem has now been fixed, and they asked if I could please check on my analytics reports to make sure the problem was resolved. I did indeed check, the problem was resolved, and I emailed them back to let them know. I told Carolyn to have a great weekend in my email, and although she did not have any further information concerning my account, I received another email from her to wish me a good weekend, too! I appreciated the kind gesture.,Scheduling posts with Sprout Social is extremely easy! I'm also happy that I have the ability to schedule a post to Google+, if necessary.
I love the analytics reports - the colors used make it easy on the eyes to read, while still being aesthetically pleasing.,Archiving messages in the inbox can be difficult at times. I receive a large volume almost daily, and sometimes after archiving and clearing my inbox, those same messages will pop up in my inbox later that day. I've also had a situation where I checked my inbox this past summer and had messaged from February that had been previously archived!,Yes,9Olivia Ann HurstWhat is the best Social Media management solution?2014-04-12T19:49:36.389ZI began searching for a Social Media Management and Monitoring tool when I realized that I was finding it increasingly difficult to create the content, manage the outgoing messages and also monitor our social media venues effectively. It came down to Sprout Social. It is being used by the Marketing Department, specifically the Social Media group.,Simple to understand visual reports: the kind you can just SEND to managers, without the need to EXPLAIN what they mean :)
A robust scheduling platform so you can arrange the content for the week according to your publishing topics and still be allowed to manually intervene when/if needed
Being cloud-based and also available for smartphones and tablets allows for reliability: you'll always have some form of access to your material and venues, no matter where you are.
When we first started using SproutSocial they were still showing the "posted via" signature on Facebook, now it is gone. So the experience users see and live is made to look like it just came from a human, not by a scheduled machine, which is a great personal touch.
With LinkedIn Pages support in the building, they'll surely add another important platform to their portfolio.,Add YouTube, Instagram, Tumblr
Offer a freemium model,10,1,Cut down budget for having multiple persons on specific digital venues
Better employer branding as we manage all of our job offers through Facebook too
Allows for a proper corporate presence on social media, making sure that each (supported) venue is covered,,10,1,live feed from our events (Twitter, Facebook)
managing our daily social media feeds
nline contests: we are able to calculate the time-stamp of any message, based on the publish time we set in SproutSocial for each,I still remember the face of our Marketing Director when I showed him the smart inbox and all those mentions of us :)
I was also surprised by the multiple use of the word "iQuest" out there. So many websites and digital venues were using it and Sprout Social discovered them :),add teams and allocate specialists: one person for Twitter, one for Facebook etc. They can all work in the same app but on specific venues they are best at using.,No,Price
Product Features
Product Usability
Third-party Reviews,Would not chnage anything,Implemented in-house,No,Change management was minimal,nothing significant,10,Online training,10,10,Yes,Yes, it was 1-2AM, I was preparing for a meeting the next day where I had to present the past 6 months for all digital venues. I remember planning the design of the reports and then it hit me: I could just easily use the amazing designed PDF reports Sprout Social was producing and show them those. Great choice! Went back to sleep and nailed it the next day in the meeting room.,reporting
smart inbox,keywords (would rather have a drop-down where I can select my own variations/combinations, then write things like "keyword -from @username etc),Yes,10,8,10,10,10,Method of payment,Try to be honest and true about your business and objectives. They will not try to upsell crap to you, so the more you open in an initial approach and let them know your needs, th ebetter your profile will be matched against a solution that vest fits your needs.Valentin VesaSprout Social is a top-notch SMMS2013-10-29T15:01:27.150ZSprout has an excellent support system. When we submit a ticket, a representative responds typically within an hour. They're even reachable by phone.
Sprout's analytics are easy to understand for newbies to social media metrics. It strikes a great balance between advanced users and beginners.
The RSS reader and bitly integration is fantastic and convenient!,It would be great to see additional platform support, like Instagram, Pinterest and LinkedIn. I know Sprout is limited by each platform's API though.,9,Sprout gives its customers a true look at their social performance. Instead of pulling numbers from organic searches and within each platform, Sprout compiles the data into digestible percentages.
The teams and task functions allow for easy management of other users, which is wonderful from a social media team standpoint.,9,8,No,Yes! Just the other day, a colleague was having problems with connecting to Sprout. Within twenty minutes a Sprout rep had fixed the issue. Great experience.,8Ryan Collins
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Sprout Social
288 Ratings
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