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Sprout Social

Sprout Social

Overview

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening…

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Standard

$199 annual / $249 monthly

Cloud
per user/per month

Professional

$299 annual / $399 monthly

Cloud
per user/per month

Advanced

$399 annual / $499 monthly

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://sproutsocial.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $249 per month per user
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Product Demos

Sprout Social Review Demo - Is This The Best Social Media Scheduling Tool

YouTube

How To Use Sprout Social - A Walkthrough Demo Of Sprout Social

YouTube

Sprout Social Demo 2023 | Sprout Social Review

YouTube

How to Use Sprout Social's Service Cloud Integration

YouTube
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Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

8.7
Avg 7.7

Publishing

Scheduling posts to various social media channels and profiles from one interface.

8.8
Avg 8.2

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

8.6
Avg 8.2

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

7.8
Avg 7.9

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

9.1
Avg 8.5

Reporting/analytics

8.8
Avg 7.9

Account management

Users can manage access to multiple social media accounts.

8.9
Avg 8.2
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Product Details

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening for customers. Sprout also provides customer success and technical support, to deliver consistent value to all users. Any organization, regardless of size or industry, receives dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to try a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Google+
  • Supported: Instagram
  • Supported: Pinterest

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Sprout Social Screenshots

Screenshot of Sprout’s social media publishing tools, used to schedule and post messages to Facebook, Twitter, Instagram, Pinterest and LinkedIn simultaneously from a single Compose window.

Sprout Social Videos

Bringing Customer and Business Insights Together with Tableau and Sprout Social
Customer Care with Service Cloud and Sprout Social
Sprout Social Employee Advocacy

Sprout Social Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, French, Italian, Portuguese, Spanish

Frequently Asked Questions

Sprout Social starts at $249.

Hootsuite, Khoros Social Media Management, and Sprinklr Social are common alternatives for Sprout Social.

Reviewers rate Google+ highest, with a score of 10.

The most common users of Sprout Social are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(520)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Sprout Social effectively addresses social media management and monitoring needs. Users utilize Sprout Social to schedule social media posts, pull analytics reports, and monitor social media mentions. According to users who have been using the software for more than 2 years, it has helped them publish content on pages and profiles, schedule posts in different time zones, and monitor their social media effectiveness. The software is highly appreciated for its ability to increase efficiency and productivity in engaging with social media communities and mapping out online strategies.

One of the key use cases of Sprout Social is central monitoring of all social media accounts to ensure consistent branding and communications. Users have found it essential for managing multiple accounts from one platform, allowing them to maintain a unified brand voice across various channels. Additionally, Sprout Social has had a positive impact on marketing efforts by expanding advertising capabilities and enabling simultaneous content publishing.

Another valuable use case of Sprout Social is reporting and monthly metric analysis. Users rely on the software to track content performance, community growth, and overall social media effectiveness. It provides them with comprehensive reports that help in evaluating strategies and making data-driven decisions.

Moreover, Sprout Social helps users aggregate social issues, track responses, and ensure a clear voice from brands. It simplifies the process of categorizing interactions, engaging with customers, and responding to comments and direct messages. By streamlining these tasks, it saves users significant time when it comes to social media scheduling and analytics.

Users recommend Sprout Social for small businesses and non-profit organizations due to its ease of setup and robust reporting capabilities. It serves as a valuable tool for managing different strategies and campaigns by offering features like scheduling social media content, monitoring social feeds, and creating reports for all clients.

Sprout Social also caters to digital marketing agencies by providing centralized management of client's social media accounts, gathering analytics, and offering reporting tools. Its detailed analysis across all social channels makes it a preferred choice for agencies looking to track social progress and provide comprehensive reports to clients.

With its versatility, Sprout Social is used by universities as well to manage social media accounts for announcements, news, public relations, and marketing purposes.

Overall, Sprout Social proves to be an essential tool in managing social media by catering to a wide range of use cases. From scheduling content and engaging with customers to monitoring analytics and generating reports, this software simplifies the complex landscape of social media management.

Users commonly make the following recommendations based on their experience with the software:

  1. Integrate with Asana: Users suggest integrating the software with Asana to streamline workflow and enhance task management capabilities.

  2. Spend time exploring functions: Reviewers advise investing time in exploring and familiarizing oneself with the various functions of the software to fully understand its capabilities.

  3. Choose a company that treats customers well and aligns with goals: Users recommend selecting a software company that provides both a powerful tool and prioritizes customer satisfaction. They suggest finding a company that aligns with business goals and offers reliable support and service.

These recommendations emphasize the potential benefits of integration, the importance of understanding the software's functions, and considering customer-centricity when choosing a software provider.

Reviews

(1-25 of 125)
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I LOVE SPROUT SOCIAL

Rating: 10 out of 10
October 01, 2024
Verified User
Vetted Review
Verified User
Sprout Social
1 year of experience
I use Sprout Social for Content organization and calendar. Scheduling posts and providing one place for all social media analytics for all social media platforms in one place. It also provides competitive research and listening that we would not be able to gather or access. Sprout helps put everything we need in one place. It is easy to use for the whole team which we did not have before.
  • Analytics
  • Scheduling
  • Listening
My company used Hootsuite, and it did not meet any of our needs. Switching to Sprout Social saved our business and helped us achieve all we needed to achieve. When it comes to analytics it lacks a bit of user friendly and beginner understanding to how clients or members that are not usually familiar with analytics or kpis of social media.

Sprout Social is top notch!

Rating: 10 out of 10
September 05, 2024
MS
Vetted Review
Verified User
Sprout Social
3 years of experience
We use Sprout Social primarily for scheduling our social media content on 12 different pages. More recently, we also added another member to our team, so we have been utilizing the "approval" feature. This makes is so much easier to ensure that all content that gets published is consistent with our brand. The reviews feature is also extremely helpful in allowing us to reply to individuals that share a Google review very quickly. We have 9 different locations, so if we had to go to each GMB profile to reply, it would take forever.
  • User friendly tools
  • Customer support
  • Data collection/reporting
I feel like Sprout Social is well suited for many scenarios. I work within a marketing team of three for a small family-owned physical therapy business. Sprout Social is useful for us, just like I know it has been useful to much larger companies with more individuals and moving parts within their digital marketing team. If you are looking to streamline your social media content/scheduling/engagement/review management and gain easy to use reporting features to measure the impact of your efforts, then Sprout Social can help you too!

Makes my life much easier

Rating: 9 out of 10
September 04, 2024
NA
Vetted Review
Verified User
Sprout Social
1 year of experience
We use Sprout Social to schedule our social media posts. The best part is how easy it is to share it between a team, so that we can all see when each other have posts scheduled. We tend to use it on an almost daily basis, between me and my two coworkers.
  • Allows you to see your full content calendar of what you've planned
  • Allows you to cross post on different platforms
  • Customizes the post design for each social media
I think it's great if you're handling multiple accounts across social medias and working with multiple people on it. It might not be as useful if you're handling all of the social media on your own and not collaborating, but that would likely still be helpful. I'm not sure how the functionality works if you're managing multiple social accounts on the same platform.

Sprout Social for In-House Social Media Management

Rating: 10 out of 10
August 30, 2024
We use Sprout Social for social media management and review management. Outsourcing our social media turned out to be a lot of work, so we decided to bring it in-house. Sprout Social allows us to manage our social media in an efficient and effective way. I also love that it allows other team members to review and approve posts without having to have a license.
  • Scheduling posts
  • Inbox management
  • Tagging posts, comments, etc
  • Reporting
Sprout Social is well suited for in-house social media management. It's easy to schedule posts, review and approve content from within the platform.

Great Social Media Management Tool

Rating: 9 out of 10
August 27, 2024
Verified User
Vetted Review
Verified User
Sprout Social
3 years of experience
We use Sprout Social as our social media planning/posting platform. It has helped our colleges across campus check on their profile performance with the great reporting tools.
  • Reporting - There are so many different reports you can pull.
  • Scheduling - The scheduling tool helps ensure we aren't double posting.
  • Listening - The listening tool helps us report on the positive/negative things people are saying about us.
Sprout Social is well suited for the social media managers/directors that post content for their social media accounts. They have access to reporting, scheduling, and ai assistance tools.

Great for Community Management

Rating: 8 out of 10
August 27, 2024
Verified User
Vetted Review
Verified User
Sprout Social
3 years of experience
I use Sprout Social to conduct daily community management and to schedule social media posts for a range of clients. The tags feature allows me to effectively track and report on community management which I haven't found to be possible with any other social media scheduling tool. Scheduling content is also a very straightforward process.
  • Tagging inbound messages
  • Scheduling social media posts
  • Community management
It is incredibly effective for tagging and tracking the smart inbox and inbound messages. However, it isn't very easy to monitor outbound messages so can be hard to see the full picture.

Great Platform for a Marketing Agency

Rating: 8 out of 10
August 27, 2024
Verified User
Vetted Review
Verified User
Sprout Social
1 year of experience
We use Sprout Social primarily for publishing and reporting. Sprout Social makes the process easier and faster compared to the social media managment platform we have used before (Brandwatch). Especially, we appreciate the bulk scheduling options when the volume of posts is high. Reports are pretty simplistic but cover the necessary aspects for our clients.
  • You can make a post for many platforms simultaneously
  • Very intuitive - don't need a long time to onboard
  • Quick response from customer service
It's relatively affordable platform for agencies with a handful of clients: if Social Media Service is offered as an add-on Sprout Social is great for managing a few clients at the time. There are great ways to separate different clients and customize reports with their logos. I can only judge the platform from the limit of our specific plan, but even on that level the platform works great.

The best social media management platform

Rating: 10 out of 10
August 27, 2024
Verified User
Vetted Review
Verified User
Sprout Social
10 years of experience
We use Sprout Social as our social media management platform. It's great to consistently schedule all of our posts through the same platform via the same scheduling interface and shared calendar. We also use the notes feature for planning. Reports are comprehensive and responsive when applying filters. We use tags to categorize our business lines of service and that ability to filter by tag is very valuable. We also love the inbox that pulls in all of the comments, DMs and tagged posts into one feed that can be managed. Much faster than bouncing around. We use reviews for some reporting, but we use another tool to manage reviews.
  • Smart Inbox
  • Premium Analytics
  • Publishing with tags
I think any organization that is managing multiple social media accounts and needs publishing, monitoring and reporting will benefit from using Sprout Social. It's also easy and intuitive, and people that don't work on social media full time or people who are less tech savvy should be able to pick it up easier than alternative tools.

Sprout Social is the way to go for social media management

Rating: 10 out of 10
August 27, 2024
Verified User
Vetted Review
Verified User
Sprout Social
3 years of experience
We use Sprout Social for everyday social media management for our 100+ brand accounts from reporting to scheduling to inbox monitoring. Sprout Social helps us find efficiencies, save time and build a collaboration space.
  • Inbox Monitoring - super effective and easy way to manage social comments
  • Reporting - We love the tagging system and are able to pull comprehensive reports
  • Scheduling - we love that we can schedule multiple pieces of content on multiple days/times, find optimal times to schedule and also build a content calendar.
Sprout Social is well-suited for a large organization who has multiple social media channels to monitor and schedule content for. Any brands who see a large influx of comments and tags should use a tool like Sprout Social.

Great to Use - Makes Social Media Scheduling a Breeze!

Rating: 9 out of 10
August 27, 2024
Verified User
Vetted Review
Verified User
Sprout Social
1 year of experience
POET has around 9-10 social media platforms to manage. Sprout Social has been a great help in making the publishing process across platforms so much easier. It's easy to schedule content, find reports to measure social media success, stay up to date on industry conversations, and more. The team at Sprout Social is also very welcoming, understanding, and informative with aspects inside and outside us working with them and their platform.
  • Customer Service
  • Publishing Content
  • Reporting Social Media Statistics
Sprout Social is perfect for those who have a need or are overwhelmed by the social media content they are pushing out of their business. It's been great to make this piece of my job easier. I wouldn't necessarily think its suited well for e-commerce, but I am not in that business so I'm not sure. It's great for social media scheduling, but in the price point that it is, I would assume it's not fit for every business who may need additional platforms to round out their company goals.

Sprout Social has been invaluable for our healthcare organisation

Rating: 7 out of 10
September 11, 2023
Verified User
Vetted Review
Verified User
Sprout Social
1 year of experience
Sprout Social is an invaluable tool for our organisation, as it effectively addresses critical business challenges in the dynamic world of healthcare marketing and communication. With Sprout Social's social listening tool, we're able to monitor our online reputation in real-time, ensuring we're ahead of potential issues.

The platform facilitates seamless content planning and publishing, allowing us to engage with patients and the public with well-timed and relevant posts. For us, one of the standout features is its social engagement capabilities; the smart inbox enables us to provide exceptional customer service across a huge amount of accounts, meaning we can respond promptly to patient inquiries and feedback, whereever it's given.

Sprout Social's analytics and reporting tools make it really easy for us to read our data and make to make informed decisions, helping us optimise our social media strategies and resource allocation.

I think it's a highly powerful tool if you're managing a lot of different accounts or are a large organisation, and is very reasonably priced.
  • Content scheduling
  • Data analysis and reporting
  • Social Listening
In my opinion, Sprout Social is a well-suited tool for our organisation, due to its intelligent functionality and amount of resources. I think it's fairly priced and easy to use across colleagues of all capabilities. The downfalls we've experience though have been technical and the support in these scenarios hasn't been as attentive as it could've been.

An easy way to integrate your social media profiles in one-platform.

Rating: 10 out of 10
June 14, 2023
Verified User
Vetted Review
Verified User
Sprout Social
2 years of experience
This is our main option to integrate with one tool all our Social Media profiles of customers who didn't have an option to manage their social media. Many were using native platforms to schedule, publish or control them. That´s why it's very important to have a tool for the content team to deploy best practices.
  • Reports
  • Publishing
  • Support Social Media Platforms
  • Technical Support
  • Easy to use
If you have more than three social network profiles and you want an easy solution to plan your content, publish and measure your results, this is one of the best platforms you could contract with a good price and nice features. It0s a very powerful tool to manage your social media profiles.

Sprout Social review

Rating: 1 out of 10
August 11, 2022
Verified User
Vetted Review
Verified User
Sprout Social
5 years of experience
I used Sprout to manage all of our agencies social media clients.
  • Dashboard.
I have been with Sprout for 5 years and have recently decided to cancel due to their poor service, posts failing and high prices. After contract cancellation they continued to debit my account and are now ignoring my emails for a refund. Had to go to my card supplier to dispute the charge.

Sprout Social Is the King of Social Media Management Tools

Rating: 9 out of 10
December 02, 2021
JS
Vetted Review
Verified User
Sprout Social
3 years of experience
We used Sprout Social to manage our social media programs at SendGrid, giving us a single platform to schedule and publish content, respond to comments and direct messages, and review our analytics and performance. We also used it as an image repository to store files relevant to posting on our social accounts.
  • Easy to Navigate User Interface.
  • Simple User-Friendly Publishing Calendar.
  • Robust (and Downloadable) Analytics and Reports.
Sprout Social is appropriate for small-to-midsized businesses (as long as they can afford it). While teams can use Sprout Social together to collaborate and manage their social media platforms, we found it best to be used by a single manager or a handful of other team members. Expanding beyond that can get a bit messy.

Get organized! - A social tool that will feed the beast of social

Rating: 10 out of 10
November 03, 2021
LL
Vetted Review
Verified User
Sprout Social
3 years of experience
We currently use Sprout Social to organize, manage and post our social content and respond to messages specifically on Facebook. We also use it to look at social analytics. Our social and customer service department uses Sprout Social the most. We sometimes use the assigned task functionality as well to divide up work.
  • Schedule content
  • Post content at a later date
  • Provide social analytics
  • Create a dashboard for social listening
  • Area to respond to DM directly
Sprout social is useful for brands that are trying to streamline their processes and have a small headcount. It allows you to schedule content in advance, get analytics about your social accounts, and makes it easier to respond to consumers on the platforms they integrate with.

Sprout Social is probably what you're looking for in social media management applications.

Rating: 9 out of 10
November 01, 2021
SO
Vetted Review
Verified User
We use Sprout Social to manage the university's Twitter, Facebook, Instagram, and LinkedIn accounts. We mostly use those accounts to make announcements, offer news and information, and do some public relations and marketing.
  • We love the Sprout Link feature to connect our Instagram users with URLs we are directing them to.
  • We love the flexibility to schedule across platforms in bulk or individually at optimal post times.
  • We regularly use the analytics reports to report to our higher-ups what benchmarks we achieved.
We absolutely love the Sprout Link feature coupled with the first comment feature for Instagram! We rely on it so much, we don't know how we lived without it up until now. We can finally redirect our IG audience to URLs as easily as 1, 2, 3! In the first comment, we tell them "To access the link in this post, tap our username, then our bio link, then the image." It shows up easily on IG and our click-throughs are now through the roof.

Sprout: the bang for the buck I've seen.

Rating: 6 out of 10
November 01, 2021
BB
Vetted Review
Verified User
Sprout Social
2 years of experience
Primarily, we use Sprout to aggregate social media mentions for easier interaction and categorization across five social channels. We also use Sprout to engage in competitive audits, segmented by vertical. Generally speaking, it significantly speeds up the interaction and categorization process - a big advantage given the number of users that interact with our brand.
  • Aggregating mentions
  • Quickly assessing the competitive landscape by channel
  • Excellent and highly responsive customer service department
Well suited to a group engaging in "surface area" social interaction. Good for identifying who is interacting with you and engaging them. An easy method of in-depth analysis is where Sprout could stand to improve a bit.

Sprout Social makes my job so much easier!

Rating: 10 out of 10
November 01, 2021
Verified User
Vetted Review
Verified User
Sprout Social
4 years of experience
We use Sprout to create and schedule posts across our social media platforms and I've found it to be reliable, both desktop and mobile versions. The reporting functions, including comparative reports, are excellent, as is the social listening add-on, which we recently added to our plan—after a dismal experience with another company.
  • Exceptional reporting capabilities
  • Intuitive—I have several students who use it to create posts and the training takes five minutes
  • Excellent customer service
  • Great social listening tool
I haven't had a bad experience with Sprout—though I have with other SM management tools—and I find them to be worth their price (mid-market). Both the desktop and mobile versions work well and provide me with the posting, reporting, and social listening abilities I need.

Grow your social media presence with Sprout Social

Rating: 10 out of 10
November 01, 2021
Verified User
Vetted Review
Verified User
Sprout Social
1 year of experience
We have four staff involved in ten company social media accounts and Sprout makes it easy for us to draft, review, and schedule posts all in one place. We love the integrations with other apps we use that make it so easy to do our jobs well. We also love the additional learning opportunities Sprout Social provides at no extra cost. I recommend Sprout to everyone in similar positions at companies of any size. I also especially love all of the reporting features. Over the past year, we've learned more about our audiences and have grown them along with engagement rates exponentially across all of our channels. I'm not aware of any other product that compares to Sprout and don't believe we would be seeing the success we have without using it.
  • Content draft, review, and scheduling process
  • Useful app integrations
  • Easy-to-use and insightful reports
It's a really great all-in-one package for teams and organizations of any size.

Keeping Social Media Social

Rating: 9 out of 10
November 01, 2021
JB
Vetted Review
Verified User
Sprout Social
2 years of experience
Sprout Social is our main program for social media management and analytics. By allowing us to house all of our content distribution in one application it saves us time across the board when it comes to social media scheduling and analytics. It also allows for us to engage on each platform with potential and current audiences for each of our clients.
  • Social Media Scheduling
  • Social media analytics
  • Social media listening
Are you on all of the major social media platforms? Sprout Social is your scheduling tool. It makes cross-platform posting simple. They give you peak times and character counts and now that they’re integrated with Canva, you hardly have to leave the application. The analytics can be as simple or as robust as you choose.

Great platform, great people, but may not be the software for everyone

Rating: 9 out of 10
October 31, 2021
HO
Vetted Review
Verified User
Sprout Social
1 year of experience
In a previous marketing role, I had the privilege of using Sprout Social. The only reason we don't use it at my new company is that there are not enough accounts I can add without it being too over budget, and we plan to manage over +20 accounts in the future. Our main use cases were for scheduling posts, returning analytics, building reports, and social listening. It was used only in our Marketing department, however, the nice reports were sent out to other departments for review.
  • Post scheduling. I loved scheduling posts in Sprout Social and the recommended post times were great.
  • Reporting. I loved the customizable reports of Sprout Social and the visual way it shows data.
  • Social listening. The ability to aggregate conversations across major platforms was helpful to see what was trending each day.
Sprout Social is great as an all-in-one post scheduler, reporting system, and listening tool -- if that is what you're looking for. The price tiers feel more suited for a larger company though compared to others on the market who offer similar products at a lower price. Sprout Social's usability is great and the look and feel of the platform were enjoyable to be in every day, compared to other platforms we tried, if that matters to you. Since working in smaller to midsize companies, I have also had a hard time justifying why social listening is important, especially since it is often pitched as a way to see what others are saying about your brand. As a small company, not many convos were happening as compared to a huge name brand. However, it was a great tool to see what people were saying about a general industry or product. Overall, I would recommend Sprout with these notes. I loved using it but it wasn't the right fit this time around for the reasons above, including we needed a product that could scale as our company grows without being too expensive. One of my favorite things about Sprout Social, though, is the customer service. Every interaction I had from beginning to end was pleasant and helpful!

Everyone needs to use Sprout

Rating: 9 out of 10
October 31, 2021
KG
Vetted Review
Verified User
Sprout Social
4 years of experience
I love Sprout! I used it at a past job and loved it so much that I have recommended it to everyone I know in the industry. As soon as we brought in enough clients at the company I founded, our first business expense was starting to work with Sprout. Is going to provide so much to our clients and make both my life and the life of my employees so much easier. I can't wait to continue using this software!
  • Suggested posting times
  • Tracking capabilities
  • Easy to understand graphs and analytics
Great for any company managing 10 or more social accounts that wants to take their work to the next level. You clients will thank you for this!

Sprout Social - Good Value for our Organization

Rating: 9 out of 10
September 27, 2021
JC
Vetted Review
Verified User
Sprout Social
1 year of experience
Sprout Social is being used by the communications department--particularly our two Digital Communications Specialist staff members, which includes me. We use it to schedule social media posts, pull analytics reports, and monitor social media mentions. We use this tool on a daily basis and find that it addresses our social media needs for the most part.
  • Analytics Reporting - Sprout Social does a nice job at providing robust analytics across all social media platforms. We use this to monitor our social media performance over a specified time period, including number of posts, increase in followers, and changes in engagements and link clinks.
  • Social Media Scheduling - Sprout Social is good for scheduling social media posts in advance. With the version we use, it also shows us what time we should schedule our posts based on the past performance of our previous posts.
  • Social Media Monitoring - Sprout Social does a good job at monitoring social media mentions and searching for posts containing certain specified keywords.
Sprout Social is well suited for scheduling social media posts in advance and tracking how various posts perform across the various platforms. It is great for pulling reports and analytics data to help us track what kinds of posts perform the best, along with how our overall social media strategy is performing, including an increase in followers.

Sprout Social could be better at providing more data for Instagram and make it easier to schedule Instagram posts, even though this is something that stems from the settings on Instagram's side of things.

Several Reasons Why We're Sprout Social Fans (and What May Need Improvement)

Rating: 10 out of 10
September 19, 2021
Verified User
Vetted Review
Verified User
Sprout Social
5 years of experience
We use Sprout Social for social media monitoring, listening, reporting and posting. We use it across the organization. We like it because it's easy and we have all the tools we need in one place. They keep enhancing features without nickel and diming you for every item they add on.
  • Ease of use
  • Ability to duplicate, edit and repost content.
  • The design tools that easily allow you to crop photos according to the sizes for each social channel in a click of the button.
  • New added features in photos to help with SEO - alt text, descriptions, etc.
  • Like the new tagging and campaigns
  • Listening tools are easy to use.
Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users.

Solid entry-level product for social media management

Rating: 6 out of 10
August 09, 2021
AH
Vetted Review
Verified User
Sprout Social
2 years of experience
Sprout Social is being used by one person within our organization's Communications department. I implemented Sprout hoping to streamline our social media efforts and manage all of our organization's social media platforms from one place. I currently have two Facebook accounts, one Twitter account, one Instagram account, one LinkedIn company profile, and a Google Analytics account connected to Sprout.
  • The social listening capabilities do a great job of providing me with information I need from our target audiences.
  • Customer service is readily available, thorough, and considerate. When I call them with questions, I’ve gotten live people EVERY time, which is rare in the social media realm.
  • The option to shorten links and add photos directly in tweet drafts has helped not only workflow, but it also helps maintain a seamless aesthetic on our Twitter profile.
  • The ability to export calendars into PDFs and send them to campus partners has made workflow for campaigns so much better. I no longer have giant spreadsheets full of posts to send off to other departments for approval.
  • The dashboard is simple and easy to navigate.
I would wholeheartedly recommend Sprout for basic social media management. Twitter scheduling, social listening capabilities, and being able to export calendars of scheduled posts are all features that have saved me time and allowed me to focus more on strategic efforts. But, if you depend on accurate data reporting, or are looking for something that integrates well with the rest of a team's workflow, Sprout (at least at the premium level) probably isn't the best choice.
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