I LOVE SPROUT SOCIAL
- Analytics
- Scheduling
- Listening
Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening…
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Using complex keyword searches to surface insights from social media conversations.
Users can build complex keyword searches to surface and analyze the right set of social media conversations.
Users can filter out irrelevant search results through excluded keyword terms and other measures.
The tool offers natural language processing to automatically assign positive, negative or neutral sentiment to each post. Users often have the ability to manually change the sentiment.
The tool monitors multiple social channels, as well as blogs, forums, news sites and other websites.
Scheduling posts to various social media channels and profiles from one interface.
Users can easily plan content and schedule posts to various social media channels and profiles from one interface.
Users can target posts to audience members based on geolocation and other demographics.
The tool can suggest content, as well as the best days and times for content publication and customer engagement.
Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.
Engaging with customers and responding to comments and inquiries via social media channels.
Users can set up rules so that the tool automatically prioritizes mentions and routes them to the appropriate individual or team for response.
Users can view the entire customer conversation history when responding to a mention.
Users can streamline workflow by taking bulk actions on multiple posts at once, such as archiving mentions, assigning tasks, or labeling sentiment.
Using the software to increase customer engagement and grow customer base via social media channels.
Users can discover and engage with new prospects, based on certain parameters.
Users can discover content from social media conversations and leverage it in marketing materials.
Users can manage and optimize paid social media posts across different channels.
Users can create campaigns on social media channels, such as contests, sweepstakes, apps, tabs and quizzes.
Effective integration with social media networks, including the ability to monitor, publish and respond.
The software allows users to monitor, publish and respond via Twitter.
The software allows users to monitor, publish and respond via Facebook.
The software allows users to monitor, publish and respond via LinkedIn, including Groups.
The software allows users to monitor, publish and respond via Google+.
The software allows users to monitor, publish and respond via Instagram.
The software allows users to monitor, publish and respond via Pinterest.
The software allows users to monitor, publish and respond via YouTube.
Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.
The tool tracks mentions and comments in real-time.
Users can compare themselves to competitors based on brand mentions, customer engagement and sentiment.
Users can manage access to multiple social media accounts.
Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.
Users can effectively use the software through a mobile or tablet device.
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | English, French, Italian, Portuguese, Spanish |
Sprout Social effectively addresses social media management and monitoring needs. Users utilize Sprout Social to schedule social media posts, pull analytics reports, and monitor social media mentions. According to users who have been using the software for more than 2 years, it has helped them publish content on pages and profiles, schedule posts in different time zones, and monitor their social media effectiveness. The software is highly appreciated for its ability to increase efficiency and productivity in engaging with social media communities and mapping out online strategies.
One of the key use cases of Sprout Social is central monitoring of all social media accounts to ensure consistent branding and communications. Users have found it essential for managing multiple accounts from one platform, allowing them to maintain a unified brand voice across various channels. Additionally, Sprout Social has had a positive impact on marketing efforts by expanding advertising capabilities and enabling simultaneous content publishing.
Another valuable use case of Sprout Social is reporting and monthly metric analysis. Users rely on the software to track content performance, community growth, and overall social media effectiveness. It provides them with comprehensive reports that help in evaluating strategies and making data-driven decisions.
Moreover, Sprout Social helps users aggregate social issues, track responses, and ensure a clear voice from brands. It simplifies the process of categorizing interactions, engaging with customers, and responding to comments and direct messages. By streamlining these tasks, it saves users significant time when it comes to social media scheduling and analytics.
Users recommend Sprout Social for small businesses and non-profit organizations due to its ease of setup and robust reporting capabilities. It serves as a valuable tool for managing different strategies and campaigns by offering features like scheduling social media content, monitoring social feeds, and creating reports for all clients.
Sprout Social also caters to digital marketing agencies by providing centralized management of client's social media accounts, gathering analytics, and offering reporting tools. Its detailed analysis across all social channels makes it a preferred choice for agencies looking to track social progress and provide comprehensive reports to clients.
With its versatility, Sprout Social is used by universities as well to manage social media accounts for announcements, news, public relations, and marketing purposes.
Overall, Sprout Social proves to be an essential tool in managing social media by catering to a wide range of use cases. From scheduling content and engaging with customers to monitoring analytics and generating reports, this software simplifies the complex landscape of social media management.
Users commonly make the following recommendations based on their experience with the software:
Integrate with Asana: Users suggest integrating the software with Asana to streamline workflow and enhance task management capabilities.
Spend time exploring functions: Reviewers advise investing time in exploring and familiarizing oneself with the various functions of the software to fully understand its capabilities.
Choose a company that treats customers well and aligns with goals: Users recommend selecting a software company that provides both a powerful tool and prioritizes customer satisfaction. They suggest finding a company that aligns with business goals and offers reliable support and service.
These recommendations emphasize the potential benefits of integration, the importance of understanding the software's functions, and considering customer-centricity when choosing a software provider.