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https://media.trustradius.com/product-logos/Sh/i0/UB2ZWQ2XJ8XW.PNGA Six Year Old Could Use This!I have used Sprout Social for multiple companies and always just within the marketing organization, and of course, on behalf of executive leadership. It's an awesome tool that enables your business to thoughtfully schedule posts for all platforms, monitor comments, collaborate with others on your team with a really solid editorial calendar. It's also super cool that you can schedule Instagram posts and stories! The calendar features rocks.,Monitor your audience's comments, an awesome as a customer service tool! You can schedule Instagram posts and stories, which is a big deal for my direct-to-consumer clients who LIVE on Instagram. The calendar and collaboration are really helpful in supporting OMNI-channel marketing efforts.,You cannot post gifs which seems ridiculous in this day and age where we do pretty much everything with gifs! System failures: sometime a post will fail, but there is no clear reason as to why it occurred. These should be error-free, unless the Social platform, such as Facebook, for example, is experiencing an outage. Then, there should be a notification in Sprout. You can't tag pages in Facebook posts: for clients looking to tag partners, for example. Drafts don't stick around if you don't schedule them. The price, even for the standard version, can be steep for bootstrapped startups.,9,6,With everything on a single platform, Social Media Marketing teams are more efficient in their tasks. Due to the analysis that you can perform, you can create amazing reports that showcase to leadership the return-on-brand equity and investment. It's ridiculously simple to use, so people of all experience levels (including none) will intuitively understand how to use it from day and hour one.,Hootsuite, Zoho Social and Buffer,SEMRush, Accounting by Wave, Google Trends, Buzzsumo, Bitly, UnbounceExcellent platform except analytics.We use it to manage our social media accounts like Facebook, Instagram, LinkedIn, etc. It has so many great tools that adapt in a great manner to our needs. This is used by our Marketing department as well as our Outsourced Community Management team.,The scheduling tool is super good! It is very easy to use. It has a solution for all sizes of companies. It’s good for monitoring and engaging.,I don’t really like the analytics that they have. The insights could be much better. In this scenario, Socialbakers is much better.,9,5,Sprout Social has a lot of great tools and features, but they lack good competition insights. This is something that made us pay for Socialbakers as well, so we could have the great Sprout Social tools plus the great Socialbakers Analytics. It isn’t cheap. That’s for sure.,Socialbakers Suite, eClincher and Falcon.io,eClincher, Axure RP, Facebook for Business, Google Ads (formerly AdWords), Google Ad Manager, Google Domains, Google Data Studio, Google Forms, Google PageSpeed Insights, Google Search ConsoleSproutSocial: Not for everyone but good for those who want to stay in control of postsI've used SproutSocial for a couple of clients. One client selected it (even though I was interested in using a different solution) because it allowed the client to approve each post before it was added to the queue. Another client had already implemented it. They didn't seem entirely happy with it but were in a contract.,You can share posts across social media channels. So you can take one post, select FB, LI, and Twitter for example, and then customize it for each. Pretty easy to do that. You can choose if you want someone to "approve" the post before it goes into the queue. If someone has that power, it makes it easy for them to have control over what's posted. You can repeat posts that performed well. To see how posts did, you can pull a report. Then you can choose to re-use that post. You can customize it or just set it up to go again.,I struggled even after lengthy conversations with the support team to use the images that were posted with a client's blog posts. That was a major issue. It took a lot of extra time to select images to go with the posts. Never solved that issue. They have a queue—can't remember what it's called—that you're supposed to be able to load with posts that you want to repeat at various times each month. This was difficult to use. Again, in spite of asking for support's help, we couldn't figure out how to use it effectively. It does a lot, maybe TOO much. It's a little overwhelming. They probably need to do more training to help you understand how to utilize all the features. It's too complicated and may be overkill for many.,7,2,The client that made the decision to use Sprout immediately saw the benefit because they could see that more people were being driven to their blog. You could see which posts were performing the best. You could see which posts were getting no engagement. Although I'd say that just because no one is engaging with them doesn't mean they're not successful. Much of the audience are lurkers.,Buffer and Hootsuite,Buffer, Mailchimp, Google AnalyticsThe Smarter Way to Help Your TeamSeveral departments use Sprout Social at my company. My department mainly uses it to understand the marketing tactics that we have implemented for our clients. More than just understanding these tactics, we want to see how these campaigns have done across multiple platforms—whether that be interaction or overall use amongst consumers. We also use it to understand what campaigns we should use next and what our client would like to see in the future.,Organized Easy to use Thorough in analysis Expansive,I suppose it could be a little more simple to use for those who aren't familiar with platforms like this,9,50,We've been able to better understand our social media campaigns and what works. We've realized that social media in our industry needs to be worked on. We've reorganized our campaigns.,,Smartsheet, Google Analytics, Microsoft 365 BusinessSprout Social-Social Media PlannerWe use Sprout Social for our social media accounts to send out information from a centralized platform. Our social media reports are being generated through Sprout Social. It cuts down on workload. We have more than 20 content creators on the team and it is used across the whole organization.,Monthly Reports. Perfect customer service. Scheduling social media posts.,Pricey compared to other platforms. There are some capabilities that are hard to find and figure out how to use. The interface is not user-friendly.,7,25,It reduced the workload. Especially with the monthly reports. It saved us time. We can easily schedule our posts. Our social media interactions have been increased.,,Squarespace, Shopify, Jira Service DeskSprout Reporting Focused ReviewIt is being used by the full social team here at our Agency. It is used mainly for reporting/monthly metric takeaways rather community management, brand engagement, social listening, or scheduling. It helps us track how well or content is performing month over month, how our community is growing, demographics on our community, and more.,A comprehensive overview of content analysis - with the ability to look month by month, week by week, etc. Demographic breakdown in reporting. Paid and organic metrics separated out.,Consistent engagement metrics across all social platforms (since they have engagement rate for Instagram and Facebook but not Twitter). A section or tab where you can separate content that is organic and content that is paid. Predictions on reach/growth dependent on your tracked metrics.,8,4,It has been able to provide us quick metrics and takeaways for each of our clients as we compile a monthly report for about 6 of our brands. We have run into issues where the paid and organic data is not separated out so we have reported incorrect data. Its the most comprehensive tool we use where we can see all metrics and a general overview of how our content is doing.,Spredfast and Sprinklr,Spredfast, Salesforce Analytics Cloud, BrandwatchSprout Social: Better Functionality, Better SocialI work on creating and posting social content for clients, and a few of them have opted to use Sprout Social to manage their social accounts. They wanted a platform that would include multi-functionality and serve as their overarching content hub. We gave them the options for a few different platforms, and quite a few tapped Sprout Social to be the center of all things social.,Schedule, post and monitor social feeds. Ability to track, analyze and post from a greater number of accounts. Other platforms I use only have Facebook and Twitter integration. Sprout Social has the ability to host more than that (Instagram, LinkedIn, etc.). Great, simple and easy to use interface. I use a few different social platforms for clients, and I love how clean and uncomplicated Sprout Social is. Many of its competitors are not as Data reporting and analysis. Overall, more capabilities than other social platforms (chatbot creation, private messaging, Facebook page management and so on).,I think the task manager option has a lot of great potential, but as it is now, my team and I don't have much use for it. I'd like to see that a bit more built out as an additional project management tool.,9,8,Social campaigns can have a big impact on ROI and lead generation, and our clients trust Sprout Social for the insights to generate such results. We have received positive feedback from clients, and have seen it ourselves in the data reporting. A one-stop social hub saves a lot of back and forth, therefore saving our team lots of time when it comes to managing multiple social accounts.,Buffer, Hootsuite Pro, Hootsuite Free, Hootsuite Enterprise and TweetDeck,BufferSprout New Ideas + Strategies with Sprout SocialWe used Sprout Social to begin experimenting with social media management tools as we scaled our voice on multiple social platforms. It was utilized by the market department (a small one - usage was mainly by 2 users, max). Usually in tandem, as we explored the product. It allowed us to get ahead of ourselves in terms of planning and scheduling so we were able to develop a social plan in real-time, as we explored a tool that is meant to allow us to do just that. As a small team, we were short on hands, literally, and ideas, so having the ability to schedule across platforms, as well as utilize hashtag trend tools to generate ideas was very helpful.,Quick ramp up (very user-friendly) Powerful reporting and trend identification tools Location-based hashtag searches Brand monitoring,The cost was too high for us - I couldn't sell it to the CEO to build into our marketing budget Missing Pinterest and YouTube integration at the time, so this limited us in terms of visually sharing different forms of media across all of our social channels No LinkedIn Group publishing ability - this was big for us as we had at least two active LI Groups at the time that we wanted to nurture and grow. Dashboard didn't show everything all in one place, and I liked that about HootSuite's social media management tool. Having the ability to see our entire digital, social footprint in one place was helpful to us at our early stage.,7,2,Allowed us to concurrently build a system where we could plan for the future and forward-looking content, events, and other publishing opportunities Enabled us to audit the "marketplace" so to speak and seek out ideas based on trends and real-time analytics Allowed us to develop a new workflow strain based on permission levels and internal SS workflow,Hootsuite Pro, Hootsuite Free, CoSchedule and Buffer,Buffer, Hootsuite Pro, SailthruHow Sprout Social changed our operationsWhen we first tried Sprout Social we were simply looking for a smarter platform to schedule our social media content and a smarter way to collaborate on content creation, but we were impressed by their social media reporting power and clean & slick interface. All of the comments and replies come in a single stream, allows us an easier way to manage them and to keep track of pending tickets. On a final note. If you ever face an issue while using the platform, you should definitely contact their customer support, they are always spot on and prompt in resolving any minor or major issues we faced.,Easy scheduling and content management & collaboration. Neat and clean interface. Powerful analytics and reporting. Very responsive customer support.,The social listening model is way too expensive and not as powerful as dedicated listening platforms. Can be quite expensive compared to some other tools, but makes it up in its features and clean interface.,10,9,We managed to keep many of our clients happy with regular monthly reports. We were able to detect spam and bully customers who were trying to abuse the brand through cross-platform customer profiling feature.,Hootsuite Enterprise,Microsoft Office 365, Microsoft Office 2016Get social ROI with SproutSprout Social was an amazing agency partner for us as we grew over the past five years. It allowed us to navigate multiple channels and multiple client accounts with ease. The overall ease of use and UX was great and most features worked flawlessly. As an agency, you are tasked with managing a lot of moving parts for client campaigns and having reporting, publishing, engagement, and tasks consolidated to a single view was very helpful in our agency workflow and processes.,Scheduling content Research and overall visibility of a social community across channels Reporting Engagement,Instagram Live and story-based content Additional social channels,9,3,A sellable resource to increase billings A technology tool that improved reporting Increased our bandwidth and overall efficiency.,Hootsuite Free,Canva, Adobe Illustrator CC, Facebook for BusinessA nice all-in-one social media management toolSprout Social is a robust community management and social media management tool with all-in-one capabilities. It has helped us stay organized and visualize our content calendar in one place.,Social media aggregation. Every use case across the team is aggregated into one platform across channels. Listening, engaging, community management. Publishing tools. The publish calendar helps us to see what our content calendar looks like across all of our channels. Letting us see what conflicts (if anything). Social listening. A nice sweet set of tools to get a full picture of the conversation around our brand.,Sentiment analysis could improve. In my experience, it's about 60% accurate and doesn't account for subtleties of sarcasm or have machine learning AI. The user interface could be more user-friendly. Sort of intangible feedback, but I found navigation to be tough at first.,9,3,Community management software allows us to optimize resources respond to our customers more efficiently The ability to centralize social activities improves efficiency by consolidating platforms and saving time for employees.,Falcon.io and BufferSolid entry-level product for social media managementSprout Social is being used by one person within our organization's Communications department. I implemented Sprout hoping to streamline our social media efforts and manage all of our organization's social media platforms from one place. I currently have two Facebook accounts, one Twitter account, one Instagram account, one LinkedIn company profile, and a Google Analytics account connected to Sprout.,The social listening capabilities do a great job of providing me with information I need from our target audiences. Customer service is readily available, thorough, and considerate. When I call them with questions, I’ve gotten live people EVERY time, which is rare in the social media realm. The option to shorten links and add photos directly in tweet drafts has helped not only workflow, but it also helps maintain a seamless aesthetic on our Twitter profile. The ability to export calendars into PDFs and send them to campus partners has made workflow for campaigns so much better. I no longer have giant spreadsheets full of posts to send off to other departments for approval. The dashboard is simple and easy to navigate.,Sprout calculates impressions and engagements differently than Facebook and Twitter do natively, so I’m unable to rely solely on the reports pulled from the platform. Sprout’s Instagram integration didn’t suit our needs. Our audiences respond best to posts in real time, so there isn’t opportunity to schedule Instagram posts in advance. With recent privacy changes, I’m not able to like or comment on Instagram posts from Sprout either, so I’ve moved back to using Instagram natively. The integration with LinkedIn company pages is weak; links don’t format correctly, so it’s easier to post natively. Approvals and task assignments aren’t available with the entry-level subscription, and the cost of upgrading is similar to what I could get for a more robust tool like Falcon.,8,1,The single dashboard and scheduling tools have saved me around 5-8 hours per week that were previously spent juggling between browsers.,TweetDeck, Hootsuite Free and Falcon.io,Adobe Photoshop, Trello, Google Analytics, TweetDeck, Facebook for Business, BufferSprout Social - Good basic analytics on a budget.Sprout Social is used to track key social media metrics, monitor social media campaigns, track social media engagement, and provide social media reports to key stakeholders including supervisors, directors, and other executives. Additionally, we used Sprout Social as a way to schedule content and help create a content calendar we could follow.,Scheduling content Aggregating analytics from various social media platforms One-click reporting,Fairly basic interface Analytics are surface level No social listening,6,3,Monitor and increase engagement on owned social channels Easily report on social media activities to higher ups minimal cost so not a huge investment,Hootsuite Pro, Cision PR Software, Radian6 and Crimson Hexagon ForSight,Cision PR Software, Radian6, Crimson Hexagon ForSightReally amazing tool for social media management! Recommended!We are a digital marketing agency, so most of us in the organization use the software with the exception of the web programmers and graphic designers. We use Sprout Social for social media management. It helps us keep track of our client's social media accounts and gather analytics and reports for our clients. The reporting is phenomenal and it makes it easy for my team and I to show the client the results.,Reporting made easy - Fast and easy reports and analytics. It makes our life simpler because it helps us show our clients the reports, especially the clients who don't understand social media or how it works. We enjoy using Spout Social for scheduling as well as analytics reports. Social media management/Scheduling - My team and I love how simple it is to manage our client's social media account. We really appreciate that we are able to schedule posts for multiple accounts from one single interface, even if we want them to say the same thing. Scheduling social media posts makes our life much easier. Great tools - The platform is user friendly and easy to understand. We've learned that Spout Social offers tools we didn't even know we needed or existed.,The interface is user friendly once you get used to it. But in the beginning, it may be a bit confusing to use. I had some issues at first but then I was able to use it faster and more efficiently. There is a lot going on in the platform, it's very busy, and sometimes I forget about all the tools available. Sometimes the amount of tools can be a bit overwhelming. Especially for someone who is just starting to use the platform. The cost can be a bit pricey, especially for a new agency or small business.,9,4,More satisfied clients with our reporting Happy employees with more time in their hands,Hootsuite Enterprise, HubSpot and Buffer,HubSpot, Teamwork Projects, SlackA great solution for quick, simple social tasksSprout Social is being used by both internal teams and clients for social listening and social insights development.,The platform is very easy to use, especially reporting and scheduling functions. UX/UI is user-friendly,No social listening and analytics are fairly basic relative to other strong competitors Pricing isn't ideal for small, growing teams Mobile app could be heavily improved,6,100,Great as a quick solution but may not be powerful enough for more extensive engagements.Great Social Platform ManagerMy hotel is unique because we are actually two hotels in one which means we have double the social profiles a normal property does. We use Sprout Social to keep track of all our social profiles and interactions. It assists in making sure nothing falls through the cracks or goes unanswered.,Creating and scheduling posts across a multitude of platforms. Discovering content through RSS feeds and account feeds Discovering potential profiles to follow and manage your following/followers.,Browser compatibility. I use chrome and sometimes the page doesn't fit properly or it gets stuck and won't refresh. The way the pop-ups for scheduling work. Sometimes they look deformed or don't fit on the screen of my full sized laptop. It's odd the way they pop out and don't function properly. The app has a long way to go. It's getting better with every up date, but I wish it was as user-friendly as the website.,10,1,Sprout Social has positively impacted our interactions with guests and potential travelers looking for information because we can answer their questions in a timely manner. Sprout Social has positively impacted the way we are able to schedule campaigns and track their process. There is no direct data to indicate an ROI. We can measure link clicks but we cannot translate that into bookings as of yet.,Hootsuite Free,Google Drive, Apple iCloud, Microsoft Office 2016Sprout Social easy on the eyes, not so much on the walletI requested Sprout Social for use at my agency based on previous use at a startup. For now only I am using it on one account but other teams have shown interest in acquiring it. It is used primarily for social media scheduling and management, allowing for more flexibility and organization than just using Facebook and Twitter (TweetDeck) natively.,Drag and drop scheduling. The queue is a great feature allowing you to auto-schedule posts at optimal times, and it's easy to rearrange posts at will. Identification: Sprout color codes Twitter accounts according to their followers so you can quickly see message that may have high influence. User interface is clean and easy to comprehend, not too busy.,Price is high, it took a very long time to get approval for my usage. They seem to be leaning toward larger companies and leaving the smaller users behind. Customization: There are some tools that are designed for specific use cases (i.e. "tag this message for Sales") My use does not involve sales so I would like to be able to change the label but cannot currently do so. "Viralpost" feature isn't well-explained, the times scheduled seem to always be the same so it leaves you to wonder if it's really doing what it says it's doing.,8,1,Improved efficiency by decreasing time spent on social publishing. Nurtured audience engagement with easy influencer identification.,Hootsuite Pro,Trello, Followerwonk, Google DriveEntry Level SolutionSprout Social is used within our marketing department and customer care department. We schedule content, and reply and engage with customers via Sprout Social.,Sprout Social is pretty intuitive, so it makes it an easy to understand tool for teams outside of our social team to understand and adapt to. Lately, Sprout Social has been adding more features, especially for reporting and specifically Instagram as a channel.,Sprout Social could be adopting to trends faster. Mobile app is clunky for on the go publishing, monitoring and reporting.,6,4,Better Customer Care. Ease of work for marketing team: scheduling content, proficient in day to day.,,5An Honest Review About Sprout Social's EffectivenessThe organization I previously worked for used Sprout Social to do a variety of things. The social tool was used to schedule and manage social posting. We used the social listening tool it has, and the analytic reports Sprout Social allows you to export as PDF files. All of this was done to help manage our clients' social media accounts, and help track their social progress.,Sprout Social has an easy to use interface that allows non-tech savvy people to easily maneuver their way around the tool. Sprout Social allows team collaboration, task management, and progress tracking for your social teams. Sprout Social combines social listening, engagement, and management all into one platform.,For the features and functionality Sprout Social offers, the platform is a bit pricey. While Sprout Social tries act as a one-stop shop social media management tool, it doesn't excel in two of its key features: social listening and social analytics. Sprout Social is a great tool is you're not tech savvy or social savvy. It's easier for you to manage, but that's about it. Creating the value is up to you.,5,,Sprout Social helped contribute to our clients' social followings, but you don't need a social management tool to do that. If you need an easy-to-use social media management tool, then pick Sprout Social. If you need to track ROI metrics, I suggest you do some research. If tracking your social media team's efforts are a business objective, then pick Sprout Social.,Hootsuite Pro, Buffer, Bitly, Spider and TweetDeck,Buffer, TweetDeck,1A must use tool for social media success!!!Currently Sprout Social is used as our Social Media Scheduling Tool and we also use it for compiling some organic metrics.,Very easy to schedule posts for several different social media properties at once Love the ability to view website traffic from Google Analytics within the interface Very clean interface and slick interface! Awesome reporting Very easy to reply to mentions and view who retweeted your content,Can't export scheduled posts from calendar view into excel Wish there was an export to view all your Twitter followers,10,2,Increase employee efficiency We have been able to triple our conversion rate by scheduling more branded content at highly engaged times.,Sysomos and Percolate,Simply Measured, Google Analytics, Sysomos Heartbeat,8,8,9Sprout Social - Grow your customer engagement using Social mediaSprout Social is used to manage various social profiles across the social platforms. Different teams for different departments use Sprout Social to enhance customer engagement and run campaigns. Once integrated with the CRM solution, tickets can be generated for customer concerns on social media and assigned to relevant teams. It also enables scheduling the content to various social networks from a single console and keeping track of what is being discussed about the business across all social media.,Sprout Social comes with a built in CRM which helps agents in more personalized responses to clients in line with their past conversations Sprout Social has a Viral Post feature which has some sophisticated machine learning algorithms at the back end to decide the best time to post content on different mediums so as to get the maximum customer engagement Sprout Social enables to post the content to the correct target segment like a specific organization, geography,industry or a particular institution. The content makes more sense to the relevant people and builds a strong perception among the target audience. Sprout Social also supports bit.ly URL shortener, which makes it easy to post links on Twitter and make your posts look uncluttered. Further, you can track from within Sprout Social that how many people clicked on the link or forwarded the link.,A lot of social networks have been left unsupported by Sprout Social like Youtube and Pinterest. I believe it needs to support every medium to become a comprehensive social media management solution. The ability to schedule content to various social mediums is limited in functionality. It does not let me chose a different time for each day when the content is supposed to be posted. It is not very intuitive to figure out what all messages have already been catered and responded to.,8,Our social media management team size has reduced and customer response turnaround time has reduced We are always aware about the various discussions involving our brand and can pitch in if some clarification is required. This helps in creating the right brand perception and a higher conversion of prospects into customers. Earlier we used to broadcast the content which was not relevant to a lot of people. This was harming our reputation in eyes of customers for which the content was totally irrelevant. Now we can post the content to the right customer groups.,AgoraPulse, Hootsuite Pro,7Why YOU should check out Sprout Social!I absolutely love the Sprout Social's customer service - it's phenomenal! You can always reach a person 24/7 and get a speedy response via email, chat support, phone or even by tweeting to them. I feel pretty sure that at one point, Carolyn (one of their AWESOME customer service reps - she also wears other hats!) was pretty familiar with my name! The dashboard is extremely user-friendly and makes the product extremely easy to use. Although it's rare I have a question about using the dashboard, customer service is always there immediately if I do! Sprout Social is constantly improving their product. I love using their services because I know that this isn't as good as it's going to get (although pretty awesome) - but that they will always continue to one-up themselves! They grasp that social is constantly changing - and they want to provide the best services for their customers as possible. Another awesome thing about Sprout is their app! It's also very user-friendly and comes quite in handy when I'm live-tweeting events for the university. It's definitely extremely helpful in keeping up with our multiple social accounts when I'm traveling, which is frequently.,One of the big things that Sprout Social is lacking is better Twitter analytics. While they do provide great information for my analytics reports, I still feel that they could be pulling in additional data that would be extremely beneficial to users. I really wish that Sprout Social gave users the ability to manage additional social platforms, such as LinkedIn and Pinterest. This would be immensely helpful! Sometimes when I archive messages in my inbox (and I typically average 100-150 a day, if not more), these messages will pop back up in my inbox either later that afternoon or weeks from when the original message was archived. I opened up my inbox this summer and found messages from February that had been previously archived!,9,3,My Sprout Social inbox is never closed, so when I hear a notification I check it immediately. Working in higher education, I'm managing multiple top-level accounts for the university, and Sprout makes it possible for all of that information to come to one place and helps me to quickly respond to people as soon as I receive notification! Sprout Social definitely contributes to my efficiency. Being able to manage, schedule and respond all from one place instead of logging into multiple social accounts is extremely helpful and saves time.,8,1,10,Yes,One time my analytics reports were not reading accurately, so I called and Carolyn responded and began to help me address the issue. After thorough explanation of my problem, she let me know that they were looking at my account and would be in touch shortly about this issue as soon as they looked at the specific problem. I received an email in 15 minutes, saying that the problem has now been fixed, and they asked if I could please check on my analytics reports to make sure the problem was resolved. I did indeed check, the problem was resolved, and I emailed them back to let them know. I told Carolyn to have a great weekend in my email, and although she did not have any further information concerning my account, I received another email from her to wish me a good weekend, too! I appreciated the kind gesture.,Scheduling posts with Sprout Social is extremely easy! I'm also happy that I have the ability to schedule a post to Google+, if necessary. I love the analytics reports - the colors used make it easy on the eyes to read, while still being aesthetically pleasing.,Archiving messages in the inbox can be difficult at times. I receive a large volume almost daily, and sometimes after archiving and clearing my inbox, those same messages will pop up in my inbox later that day. I've also had a situation where I checked my inbox this past summer and had messaged from February that had been previously archived!,Yes,9What is the best Social Media management solution?I began searching for a Social Media Management and Monitoring tool when I realized that I was finding it increasingly difficult to create the content, manage the outgoing messages and also monitor our social media venues effectively. It came down to Sprout Social. It is being used by the Marketing Department, specifically the Social Media group.,Simple to understand visual reports: the kind you can just SEND to managers, without the need to EXPLAIN what they mean :) A robust scheduling platform so you can arrange the content for the week according to your publishing topics and still be allowed to manually intervene when/if needed Being cloud-based and also available for smartphones and tablets allows for reliability: you'll always have some form of access to your material and venues, no matter where you are. When we first started using SproutSocial they were still showing the "posted via" signature on Facebook, now it is gone. So the experience users see and live is made to look like it just came from a human, not by a scheduled machine, which is a great personal touch. With LinkedIn Pages support in the building, they'll surely add another important platform to their portfolio.,Add YouTube, Instagram, Tumblr Offer a freemium model,10,1,Cut down budget for having multiple persons on specific digital venues Better employer branding as we manage all of our job offers through Facebook too Allows for a proper corporate presence on social media, making sure that each (supported) venue is covered,,10,1,live feed from our events (Twitter, Facebook) managing our daily social media feeds nline contests: we are able to calculate the time-stamp of any message, based on the publish time we set in SproutSocial for each,I still remember the face of our Marketing Director when I showed him the smart inbox and all those mentions of us :) I was also surprised by the multiple use of the word "iQuest" out there. So many websites and digital venues were using it and Sprout Social discovered them :),add teams and allocate specialists: one person for Twitter, one for Facebook etc. They can all work in the same app but on specific venues they are best at using.,No,Price Product Features Product Usability Third-party Reviews,Would not chnage anything,Implemented in-house,No,Change management was minimal,nothing significant,10,Online training,10,10,Yes,Yes, it was 1-2AM, I was preparing for a meeting the next day where I had to present the past 6 months for all digital venues. I remember planning the design of the reports and then it hit me: I could just easily use the amazing designed PDF reports Sprout Social was producing and show them those. Great choice! Went back to sleep and nailed it the next day in the meeting room.,reporting smart inbox,keywords (would rather have a drop-down where I can select my own variations/combinations, then write things like "keyword -from @username etc),Yes,10,8,10,10,10,Method of payment,Try to be honest and true about your business and objectives. They will not try to upsell crap to you, so the more you open in an initial approach and let them know your needs, th ebetter your profile will be matched against a solution that vest fits your needs.Sprout Social is a top-notch SMMSSprout has an excellent support system. When we submit a ticket, a representative responds typically within an hour. They're even reachable by phone. Sprout's analytics are easy to understand for newbies to social media metrics. It strikes a great balance between advanced users and beginners. The RSS reader and bitly integration is fantastic and convenient!,It would be great to see additional platform support, like Instagram, Pinterest and LinkedIn. I know Sprout is limited by each platform's API though.,9,Sprout gives its customers a true look at their social performance. Instead of pulling numbers from organic searches and within each platform, Sprout compiles the data into digestible percentages. The teams and task functions allow for easy management of other users, which is wonderful from a social media team standpoint.,9,8,No,Yes! Just the other day, a colleague was having problems with connecting to Sprout. Within twenty minutes a Sprout rep had fixed the issue. Great experience.,8Sprout Social ReviewI love the UI and UX design of Sprout. It is so easy to use and visually pleasing. Sprout creates visually pleasing reports that wow my executive team. Also, all the data is available via CSV files, so I can upload it to Anametrix via the Anametrix Excel Plugin. This is great because even though sprout does not have a connector to Anametrix, it does not prevent me from accessing the power of Anametrix web analytics,There is no much I dislike about sprout, but there are a few things that would make it better. Instagram and Pinterest connectors would be a great addition. I would love to see the addition of a connector to a Linkedin company page. Overall the Analytics could be more comprehensive and include connector to the ad networks from Facebook, Twitter, Adwords, and Linkedin.,10,Sprout saves me about 2 hrs a week and allows to me to monitor Twitter extremely well, but if it connected to more social networks it could save me even more time.,9,7
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Sprout Social
279 Ratings
Score 8.0 out of 101
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Sprout Social Reviews

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Sprout Social
279 Ratings
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Score 8.0 out of 101
TrustRadius Top Rated for 2019
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Reviews (1-25 of 78)

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Sylvia Flores profile photo
April 06, 2019

Sprout Social Review: "A Six Year Old Could Use This!"

Score 9 out of 10
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I have used Sprout Social for multiple companies and always just within the marketing organization, and of course, on behalf of executive leadership. It's an awesome tool that enables your business to thoughtfully schedule posts for all platforms, monitor comments, collaborate with others on your team with a really solid editorial calendar. It's also super cool that you can schedule Instagram posts and stories! The calendar features rocks.
  • Monitor your audience's comments, an awesome as a customer service tool!
  • You can schedule Instagram posts and stories, which is a big deal for my direct-to-consumer clients who LIVE on Instagram.
  • The calendar and collaboration are really helpful in supporting OMNI-channel marketing efforts.
  • You cannot post gifs which seems ridiculous in this day and age where we do pretty much everything with gifs!
  • System failures: sometime a post will fail, but there is no clear reason as to why it occurred. These should be error-free, unless the Social platform, such as Facebook, for example, is experiencing an outage. Then, there should be a notification in Sprout.
  • You can't tag pages in Facebook posts: for clients looking to tag partners, for example.
  • Drafts don't stick around if you don't schedule them.
  • The price, even for the standard version, can be steep for bootstrapped startups.
Sprout Social is straight forward and intuitive which is great as you don't need to learn a new language to operate it. Like other monitoring tools, you can schedule and monitor your social networks in one place, while collaborating with team members in a single view. It also analyzes your engagement so you can optimize your communications. As a business, you have to have a tool like this. That being said, it's expensive in comparison to say, Hootsuite or Buffer. So, a cash strapped small business is not going to love that $100/mo pricetag for the basics.
Read Sylvia Flores's full review
Alejandro Matheu, MD, MBA, MSc in Digital Marketing profile photo
January 18, 2019

Sprout Social Review: "Excellent platform except analytics."

Score 9 out of 10
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We use it to manage our social media accounts like Facebook, Instagram, LinkedIn, etc. It has so many great tools that adapt in a great manner to our needs. This is used by our Marketing department as well as our Outsourced Community Management team.
  • The scheduling tool is super good! It is very easy to use.
  • It has a solution for all sizes of companies.
  • It’s good for monitoring and engaging.
  • I don’t really like the analytics that they have.
  • The insights could be much better. In this scenario, Socialbakers is much better.
It's well suited for medium to large companies. For small companies, it’s a little bit expensive, but if you can afford paying it... it will be very useful.
Read Alejandro Matheu, MD, MBA, MSc in Digital Marketing's full review
No photo available
June 12, 2019

Sprout Social Review: "SproutSocial: Not for everyone but good for those who want to stay in control of posts"

Score 7 out of 10
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I've used SproutSocial for a couple of clients. One client selected it (even though I was interested in using a different solution) because it allowed the client to approve each post before it was added to the queue. Another client had already implemented it. They didn't seem entirely happy with it but were in a contract.
  • You can share posts across social media channels. So you can take one post, select FB, LI, and Twitter for example, and then customize it for each. Pretty easy to do that.
  • You can choose if you want someone to "approve" the post before it goes into the queue. If someone has that power, it makes it easy for them to have control over what's posted.
  • You can repeat posts that performed well. To see how posts did, you can pull a report. Then you can choose to re-use that post. You can customize it or just set it up to go again.
  • I struggled even after lengthy conversations with the support team to use the images that were posted with a client's blog posts. That was a major issue. It took a lot of extra time to select images to go with the posts. Never solved that issue.
  • They have a queue—can't remember what it's called—that you're supposed to be able to load with posts that you want to repeat at various times each month. This was difficult to use. Again, in spite of asking for support's help, we couldn't figure out how to use it effectively.
  • It does a lot, maybe TOO much. It's a little overwhelming. They probably need to do more training to help you understand how to utilize all the features. It's too complicated and may be overkill for many.
Perhaps it's better suited for larger teams? Most of the clients I work with are smaller. I feel it's overkill for them.
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February 07, 2019

Sprout Social Review: "The Smarter Way to Help Your Team"

Score 9 out of 10
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Several departments use Sprout Social at my company. My department mainly uses it to understand the marketing tactics that we have implemented for our clients. More than just understanding these tactics, we want to see how these campaigns have done across multiple platforms—whether that be interaction or overall use amongst consumers. We also use it to understand what campaigns we should use next and what our client would like to see in the future.
  • Organized
  • Easy to use
  • Thorough in analysis
  • Expansive
  • I suppose it could be a little more simple to use for those who aren't familiar with platforms like this
We can track campaigns, usage and best practices. This isn't something to just brainstorm ideas off of, it can be used like that to a degree, but it's more to understand how social media campaigns work (and who likes what campaign the best). It's better for understanding demographics and usage.
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February 12, 2019

User Review: "Sprout Social-Social Media Planner"

Score 7 out of 10
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We use Sprout Social for our social media accounts to send out information from a centralized platform. Our social media reports are being generated through Sprout Social. It cuts down on workload. We have more than 20 content creators on the team and it is used across the whole organization.
  • Monthly Reports.
  • Perfect customer service.
  • Scheduling social media posts.
  • Pricey compared to other platforms.
  • There are some capabilities that are hard to find and figure out how to use.
  • The interface is not user-friendly.
For organizations with multiple social media accounts and teams with more than 10 people, it would be a good decision to use Sprout Social. If there are only one or two social media accounts, then Sprout Social might not be the best option based on its price.
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Kelcey Zacarese profile photo
December 10, 2018

Sprout Social: "Sprout Reporting Focused Review"

Score 8 out of 10
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It is being used by the full social team here at our Agency. It is used mainly for reporting/monthly metric takeaways rather community management, brand engagement, social listening, or scheduling. It helps us track how well or content is performing month over month, how our community is growing, demographics on our community, and more.
  • A comprehensive overview of content analysis - with the ability to look month by month, week by week, etc.
  • Demographic breakdown in reporting.
  • Paid and organic metrics separated out.
  • Consistent engagement metrics across all social platforms (since they have engagement rate for Instagram and Facebook but not Twitter).
  • A section or tab where you can separate content that is organic and content that is paid.
  • Predictions on reach/growth dependent on your tracked metrics.
Sprout is best when needed for general reporting metrics - especially for brands or agencies who are working with only organic or unpaid content. Since Ads Manager is typically used for all paid reporting, this is either best for organic only reporting, or a comprehensive overview of how your paid + organic content has done.
Read Kelcey Zacarese's full review
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December 24, 2018

Review: "Sprout Social: Better Functionality, Better Social"

Score 9 out of 10
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I work on creating and posting social content for clients, and a few of them have opted to use Sprout Social to manage their social accounts. They wanted a platform that would include multi-functionality and serve as their overarching content hub. We gave them the options for a few different platforms, and quite a few tapped Sprout Social to be the center of all things social.
  • Schedule, post and monitor social feeds.
  • Ability to track, analyze and post from a greater number of accounts. Other platforms I use only have Facebook and Twitter integration. Sprout Social has the ability to host more than that (Instagram, LinkedIn, etc.).
  • Great, simple and easy to use interface. I use a few different social platforms for clients, and I love how clean and uncomplicated Sprout Social is. Many of its competitors are not as
  • Data reporting and analysis.
  • Overall, more capabilities than other social platforms (chatbot creation, private messaging, Facebook page management and so on).
  • I think the task manager option has a lot of great potential, but as it is now, my team and I don't have much use for it. I'd like to see that a bit more built out as an additional project management tool.
Sprout Social is the perfect one-stop platform for all things social. If you're looking for high-level social management for a variety of social channels (not just Facebook or Twitter), or just in-depth analytics and capabilities for Facebook and Twitter, then this is the platform you should be using. Sprout Social has a smart, intuitive design that is easy to use (which is my big gripe with other platforms such as Hootsuite and TweetDeck, which have a lot more going on in their interfaces). That said, if you are a smaller firm, or have less or smaller social needs, I might scale back to a smaller social software with less functionality.
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No photo available
December 20, 2018

"Sprout New Ideas + Strategies with Sprout Social"

Score 7 out of 10
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We used Sprout Social to begin experimenting with social media management tools as we scaled our voice on multiple social platforms. It was utilized by the market department (a small one - usage was mainly by 2 users, max). Usually in tandem, as we explored the product. It allowed us to get ahead of ourselves in terms of planning and scheduling so we were able to develop a social plan in real-time, as we explored a tool that is meant to allow us to do just that. As a small team, we were short on hands, literally, and ideas, so having the ability to schedule across platforms, as well as utilize hashtag trend tools to generate ideas was very helpful.
  • Quick ramp up (very user-friendly)
  • Powerful reporting and trend identification tools
  • Location-based hashtag searches
  • Brand monitoring
  • The cost was too high for us - I couldn't sell it to the CEO to build into our marketing budget
  • Missing Pinterest and YouTube integration at the time, so this limited us in terms of visually sharing different forms of media across all of our social channels
  • No LinkedIn Group publishing ability - this was big for us as we had at least two active LI Groups at the time that we wanted to nurture and grow.
  • Dashboard didn't show everything all in one place, and I liked that about Hootsuite's social media management tool. Having the ability to see our entire digital, social footprint in one place was helpful to us at our early stage.
Great for small to medium-sized teams with a reasonable enough budget to fund the investment in SS. Best for brands looking for a strong Twitter presence, ideally, a social presence focused more on interesting text-based content, as opposed to brands with more visual and varied forms of media.
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December 21, 2018

Review: "How Sprout Social changed our operations"

Score 10 out of 10
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When we first tried Sprout Social we were simply looking for a smarter platform to schedule our social media content and a smarter way to collaborate on content creation, but we were impressed by their social media reporting power and clean & slick interface. All of the comments and replies come in a single stream, allows us an easier way to manage them and to keep track of pending tickets.

On a final note. If you ever face an issue while using the platform, you should definitely contact their customer support, they are always spot on and prompt in resolving any minor or major issues we faced.
  • Easy scheduling and content management & collaboration.
  • Neat and clean interface.
  • Powerful analytics and reporting.
  • Very responsive customer support.
  • The social listening model is way too expensive and not as powerful as dedicated listening platforms.
  • Can be quite expensive compared to some other tools, but makes it up in its features and clean interface.
  • We schedule reports to go to our clients on monthly basis.
  • We analyze our content performance and track campaigns (using content tags).
  • Our social media community management got way better after our team adapted to the single stream inbox.
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August 07, 2018

Sprout Social Review: "Get social ROI with Sprout"

Score 9 out of 10
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Sprout Social was an amazing agency partner for us as we grew over the past five years. It allowed us to navigate multiple channels and multiple client accounts with ease. The overall ease of use and UX was great and most features worked flawlessly. As an agency, you are tasked with managing a lot of moving parts for client campaigns and having reporting, publishing, engagement, and tasks consolidated to a single view was very helpful in our agency workflow and processes.
  • Scheduling content
  • Research and overall visibility of a social community across channels
  • Reporting
  • Engagement
  • Instagram
  • Live and story-based content
  • Additional social channels
If you are an agency or run a large social team, Sprout Social is perfect. For a single man shop, it is too robust and expensive to turn an ROI unless you are a social media die-hard. I would also recommend this to any organization that is working with an agency to run social. You can keep your hand on the pulse, assign tasks and keep the entire engagement in an easy to manage interface.
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August 20, 2018

Sprout Social Review: "A nice all-in-one social media management tool"

Score 9 out of 10
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Sprout Social is a robust community management and social media management tool with all-in-one capabilities. It has helped us stay organized and visualize our content calendar in one place.
  • Social media aggregation. Every use case across the team is aggregated into one platform across channels. Listening, engaging, community management.
  • Publishing tools. The publish calendar helps us to see what our content calendar looks like across all of our channels. Letting us see what conflicts (if anything).
  • Social listening. A nice sweet set of tools to get a full picture of the conversation around our brand.
  • Sentiment analysis could improve. In my experience, it's about 60% accurate and doesn't account for subtleties of sarcasm or have machine learning AI.
  • The user interface could be more user-friendly. Sort of intangible feedback, but I found navigation to be tough at first.
For a small social team that wants to consolidate content planning, community management, and social listening, Sprout is perfect.
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Adrienne Hardin profile photo
June 04, 2018

Sprout Social Review: "Solid entry-level product for social media management"

Score 8 out of 10
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Sprout Social is being used by one person within our organization's Communications department. I implemented Sprout hoping to streamline our social media efforts and manage all of our organization's social media platforms from one place. I currently have two Facebook accounts, one Twitter account, one Instagram account, one LinkedIn company profile, and a Google Analytics account connected to Sprout.
  • The social listening capabilities do a great job of providing me with information I need from our target audiences.
  • Customer service is readily available, thorough, and considerate. When I call them with questions, I’ve gotten live people EVERY time, which is rare in the social media realm.
  • The option to shorten links and add photos directly in tweet drafts has helped not only workflow, but it also helps maintain a seamless aesthetic on our Twitter profile.
  • The ability to export calendars into PDFs and send them to campus partners has made workflow for campaigns so much better. I no longer have giant spreadsheets full of posts to send off to other departments for approval.
  • The dashboard is simple and easy to navigate.
  • Sprout calculates impressions and engagements differently than Facebook and Twitter do natively, so I’m unable to rely solely on the reports pulled from the platform.
  • Sprout’s Instagram integration didn’t suit our needs. Our audiences respond best to posts in real time, so there isn’t opportunity to schedule Instagram posts in advance. With recent privacy changes, I’m not able to like or comment on Instagram posts from Sprout either, so I’ve moved back to using Instagram natively.
  • The integration with LinkedIn company pages is weak; links don’t format correctly, so it’s easier to post natively.
  • Approvals and task assignments aren’t available with the entry-level subscription, and the cost of upgrading is similar to what I could get for a more robust tool like Falcon.
I would wholeheartedly recommend Sprout for basic social media management. Twitter scheduling, social listening capabilities, and being able to export calendars of scheduled posts are all features that have saved me time and allowed me to focus more on strategic efforts. But, if you depend on accurate data reporting, or are looking for something that integrates well with the rest of a team's workflow, Sprout (at least at the premium level) probably isn't the best choice.
Read Adrienne Hardin's full review
Jimmy Mack profile photo
January 22, 2018

Review: "Sprout Social - Good basic analytics on a budget."

Score 6 out of 10
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Sprout Social is used to track key social media metrics, monitor social media campaigns, track social media engagement, and provide social media reports to key stakeholders including supervisors, directors, and other executives. Additionally, we used Sprout Social as a way to schedule content and help create a content calendar we could follow.
  • Scheduling content
  • Aggregating analytics from various social media platforms
  • One-click reporting
  • Fairly basic interface
  • Analytics are surface level
  • No social listening
If you have a small social media team and need a way to quickly and easily monitor your owned social media channels, track conversations on your posts and engage with your fans or followers, Sprout works well. It also is an easy way for users to create high-level reports for higher-ups.
Read Jimmy Mack's full review
Daniela Belevan profile photo
March 23, 2018

Sprout Social Review: "Really amazing tool for social media management! Recommended!"

Score 9 out of 10
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We are a digital marketing agency, so most of us in the organization use the software with the exception of the web programmers and graphic designers. We use Sprout Social for social media management. It helps us keep track of our client's social media accounts and gather analytics and reports for our clients. The reporting is phenomenal and it makes it easy for my team and I to show the client the results.
  • Reporting made easy - Fast and easy reports and analytics. It makes our life simpler because it helps us show our clients the reports, especially the clients who don't understand social media or how it works. We enjoy using Spout Social for scheduling as well as analytics reports.
  • Social media management/Scheduling - My team and I love how simple it is to manage our client's social media account. We really appreciate that we are able to schedule posts for multiple accounts from one single interface, even if we want them to say the same thing. Scheduling social media posts makes our life much easier.
  • Great tools - The platform is user friendly and easy to understand. We've learned that Spout Social offers tools we didn't even know we needed or existed.
  • The interface is user friendly once you get used to it. But in the beginning, it may be a bit confusing to use. I had some issues at first but then I was able to use it faster and more efficiently.
  • There is a lot going on in the platform, it's very busy, and sometimes I forget about all the tools available. Sometimes the amount of tools can be a bit overwhelming. Especially for someone who is just starting to use the platform.
  • The cost can be a bit pricey, especially for a new agency or small business.
Sprout Social is a very useful tool for social media management. It has made my life easier because now I'm able to schedule posts and generate analytics and reporting for my clients. The only issue is the navigation of the interface, and how overwhelming the platform can become. Other than that, I could recommend it to anyone who handles many social media accounts.
Read Daniela Belevan's full review
No photo available
May 16, 2018

Sprout Social Review: "A great solution for quick, simple social tasks"

Score 6 out of 10
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Sprout Social is being used by both internal teams and clients for social listening and social insights development.
  • The platform is very easy to use, especially reporting and scheduling functions.
  • UX/UI is user-friendly
  • No social listening and analytics are fairly basic relative to other strong competitors
  • Pricing isn't ideal for small, growing teams
  • Mobile app could be heavily improved
Sprout Social is an incredible free tool with limitations. If you're looking to have a more powerful social management platform, there are definitely better alternatives. For quick, simple engagements, Sprout Social is probably most ideal.
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Stephanie MacMillan profile photo
December 15, 2017

Sprout Social Review: "Great Social Platform Manager"

Score 10 out of 10
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My hotel is unique because we are actually two hotels in one which means we have double the social profiles a normal property does. We use Sprout Social to keep track of all our social profiles and interactions. It assists in making sure nothing falls through the cracks or goes unanswered.
  • Creating and scheduling posts across a multitude of platforms.
  • Discovering content through RSS feeds and account feeds
  • Discovering potential profiles to follow and manage your following/followers.
  • Browser compatibility. I use chrome and sometimes the page doesn't fit properly or it gets stuck and won't refresh.
  • The way the pop-ups for scheduling work. Sometimes they look deformed or don't fit on the screen of my full sized laptop. It's odd the way they pop out and don't function properly.
  • The app has a long way to go. It's getting better with every up date, but I wish it was as user-friendly as the website.
It is truly a great platform for anyone trying to manage more than three social platforms at a time. I don't think it's worth purchasing for less than three social platforms because of its lack of ROI accountability. I wish it had a built-in tool that could create short links that could then be tracked in the application. Right now it relies on bit.ly and I have to go to an outside site to track links posted.
Read Stephanie MacMillan's full review
April Muller profile photo
December 18, 2017

Review: "Sprout Social easy on the eyes, not so much on the wallet"

Score 8 out of 10
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I requested Sprout Social for use at my agency based on previous use at a startup. For now only I am using it on one account but other teams have shown interest in acquiring it. It is used primarily for social media scheduling and management, allowing for more flexibility and organization than just using Facebook and Twitter (TweetDeck) natively.
  • Drag and drop scheduling. The queue is a great feature allowing you to auto-schedule posts at optimal times, and it's easy to rearrange posts at will.
  • Identification: Sprout color codes Twitter accounts according to their followers so you can quickly see message that may have high influence.
  • User interface is clean and easy to comprehend, not too busy.
  • Price is high, it took a very long time to get approval for my usage. They seem to be leaning toward larger companies and leaving the smaller users behind.
  • Customization: There are some tools that are designed for specific use cases (i.e. "tag this message for Sales") My use does not involve sales so I would like to be able to change the label but cannot currently do so.
  • "Viralpost" feature isn't well-explained, the times scheduled seem to always be the same so it leaves you to wonder if it's really doing what it says it's doing.
With its out of the box ease of use, the software is great for small businesses and startups but not priced to be used by them. I would love the ability to have "editors" that aren't full admins so that other people in the organization can get acquainted with Sprout without having full abilities/being charged for an additional seat.
Read April Muller's full review
Shauna Gallagher profile photo
January 26, 2016

Sprout Social Review: "Entry Level Solution"

Score 6 out of 10
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Sprout Social is used within our marketing department and customer care department. We schedule content, and reply and engage with customers via Sprout Social.
  • Sprout Social is pretty intuitive, so it makes it an easy to understand tool for teams outside of our social team to understand and adapt to.
  • Lately, Sprout Social has been adding more features, especially for reporting and specifically Instagram as a channel.
  • Sprout Social could be adopting to trends faster.
  • Mobile app is clunky for on the go publishing, monitoring and reporting.
Sprout Social is well suited for lower budget, lower mentioned brands.
Read Shauna Gallagher's full review
Fernando Ramirez profile photo
January 22, 2016

"An Honest Review About Sprout Social's Effectiveness"

Score 5 out of 10
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The organization I previously worked for used Sprout Social to do a variety of things. The social tool was used to schedule and manage social posting. We used the social listening tool it has, and the analytic reports Sprout Social allows you to export as PDF files. All of this was done to help manage our clients' social media accounts, and help track their social progress.
  • Sprout Social has an easy to use interface that allows non-tech savvy people to easily maneuver their way around the tool.
  • Sprout Social allows team collaboration, task management, and progress tracking for your social teams.
  • Sprout Social combines social listening, engagement, and management all into one platform.
  • For the features and functionality Sprout Social offers, the platform is a bit pricey.
  • While Sprout Social tries act as a one-stop shop social media management tool, it doesn't excel in two of its key features: social listening and social analytics.
  • Sprout Social is a great tool is you're not tech savvy or social savvy. It's easier for you to manage, but that's about it. Creating the value is up to you.
Sprout Social is well suited for individuals who are not tech savvy or social media savvy.
Read Fernando Ramirez's full review
Michelle Lynn profile photo
January 22, 2016

Sprout Social Review: "A must use tool for social media success!!!"

Score 10 out of 10
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Currently Sprout Social is used as our Social Media Scheduling Tool and we also use it for compiling some organic metrics.
  • Very easy to schedule posts for several different social media properties at once
  • Love the ability to view website traffic from Google Analytics within the interface
  • Very clean interface and slick interface!
  • Awesome reporting
  • Very easy to reply to mentions and view who retweeted your content
  • Can't export scheduled posts from calendar view into excel
  • Wish there was an export to view all your Twitter followers
I would absolutely recommend this dashboard to anyone in my network. I already have mentioned it to several of my friends and they all want it! I can't tell you how many times people stop and ask me how I was able to gain over 20,000 followers on Twitter (in 2 years) and tweet on average 400 tweets per month generate over 600 engagements. There is no way I would have been able to achieve this kind of success without Sprout Social.
Read Michelle Lynn's full review
Tapan Jain profile photo
December 11, 2015

Review: "Sprout Social - Grow your customer engagement using Social media"

Score 8 out of 10
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Sprout Social is used to manage various social profiles across the social platforms. Different teams for different departments use Sprout Social to enhance customer engagement and run campaigns. Once integrated with the CRM solution, tickets can be generated for customer concerns on social media and assigned to relevant teams. It also enables scheduling the content to various social networks from a single console and keeping track of what is being discussed about the business across all social media.
  • Sprout Social comes with a built in CRM which helps agents in more personalized responses to clients in line with their past conversations
  • Sprout Social has a Viral Post feature which has some sophisticated machine learning algorithms at the back end to decide the best time to post content on different mediums so as to get the maximum customer engagement
  • Sprout Social enables to post the content to the correct target segment like a specific organization, geography,industry or a particular institution. The content makes more sense to the relevant people and builds a strong perception among the target audience.
  • Sprout Social also supports bit.ly URL shortener, which makes it easy to post links on Twitter and make your posts look uncluttered. Further, you can track from within Sprout Social that how many people clicked on the link or forwarded the link.
  • A lot of social networks have been left unsupported by Sprout Social like Youtube and Pinterest. I believe it needs to support every medium to become a comprehensive social media management solution.
  • The ability to schedule content to various social mediums is limited in functionality. It does not let me chose a different time for each day when the content is supposed to be posted.
  • It is not very intuitive to figure out what all messages have already been catered and responded to.
Sprout Social really scores if you need to manage social profiles for different companies or different departments. As it comes with an inbuilt helpdesk feature to generate and assign tickets and supports collaboration across teams and within the team, it is apt if someone is looking to use social media to resolve customer concerns.
Read Tapan Jain's full review
Olivia Ann Hurst profile photo
March 18, 2015

Review: "Why YOU should check out Sprout Social!"

Score 9 out of 10
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  • I absolutely love the Sprout Social's customer service - it's phenomenal! You can always reach a person 24/7 and get a speedy response via email, chat support, phone or even by tweeting to them. I feel pretty sure that at one point, Carolyn (one of their AWESOME customer service reps - she also wears other hats!) was pretty familiar with my name!
  • The dashboard is extremely user-friendly and makes the product extremely easy to use. Although it's rare I have a question about using the dashboard, customer service is always there immediately if I do!
  • Sprout Social is constantly improving their product. I love using their services because I know that this isn't as good as it's going to get (although pretty awesome) - but that they will always continue to one-up themselves! They grasp that social is constantly changing - and they want to provide the best services for their customers as possible.
  • Another awesome thing about Sprout is their app! It's also very user-friendly and comes quite in handy when I'm live-tweeting events for the university. It's definitely extremely helpful in keeping up with our multiple social accounts when I'm traveling, which is frequently.
  • One of the big things that Sprout Social is lacking is better Twitter analytics. While they do provide great information for my analytics reports, I still feel that they could be pulling in additional data that would be extremely beneficial to users.
  • I really wish that Sprout Social gave users the ability to manage additional social platforms, such as LinkedIn and Pinterest. This would be immensely helpful!
  • Sometimes when I archive messages in my inbox (and I typically average 100-150 a day, if not more), these messages will pop back up in my inbox either later that afternoon or weeks from when the original message was archived. I opened up my inbox this summer and found messages from February that had been previously archived!
I would tell a colleague - Sprout is the perfect place to manage multiple social accounts. The user-friendliness and stellar customer service will make it an easy to use right away, with minimal training required. For someone who has never used Sprout Social before, knowing that their customer service is always there no matter what can really be appealing and make a big difference! I also like it when social companies have a good presence in the social space - and Sprout Social has exactly that. In the past, I've tweeted with an issue and received a response in 10 minutes or less. That's how you do it!
Read Olivia Ann Hurst's full review
Valentin Vesa profile photo
February 25, 2015

Sprout Social Review: "What is the best Social Media management solution?"

Score 10 out of 10
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Verified User
Review Source
I began searching for a Social Media Management and Monitoring tool when I realized that I was finding it increasingly difficult to create the content, manage the outgoing messages and also monitor our social media venues effectively. It came down to Sprout Social. It is being used by the Marketing Department, specifically the Social Media group.
  • Simple to understand visual reports: the kind you can just SEND to managers, without the need to EXPLAIN what they mean :)
  • A robust scheduling platform so you can arrange the content for the week according to your publishing topics and still be allowed to manually intervene when/if needed
  • Being cloud-based and also available for smartphones and tablets allows for reliability: you'll always have some form of access to your material and venues, no matter where you are.
  • When we first started using SproutSocial they were still showing the "posted via" signature on Facebook, now it is gone. So the experience users see and live is made to look like it just came from a human, not by a scheduled machine, which is a great personal touch.
  • With LinkedIn Pages support in the building, they'll surely add another important platform to their portfolio.
  • Add YouTube, Instagram, Tumblr
  • Offer a freemium model
This is a very well suited solution for teams that are scattered around cities or even countries. Each member of the team is able to see what the colleagues did before him, see assigned tasks and perform accordingly.
The new unified inbox feature allows users to focus on one column where all the messages are being displayed, rather than running across different columns and content filter lists, as other solutions do.
Read Valentin Vesa's full review
Ryan Collins profile photo
April 08, 2015

User Review: "Sprout Social is a top-notch SMMS"

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Sprout has an excellent support system. When we submit a ticket, a representative responds typically within an hour. They're even reachable by phone.
  • Sprout's analytics are easy to understand for newbies to social media metrics. It strikes a great balance between advanced users and beginners.
  • The RSS reader and bitly integration is fantastic and convenient!
  • It would be great to see additional platform support, like Instagram, Pinterest and LinkedIn. I know Sprout is limited by each platform's API though.
Be sure to undergo a tutorial either through Sprout or from someone who understands the service. While it IS easy to understand, there's a slight learning curve that is definitely worth the hour of training. Plus, I recommend connecting their personal channels to the service so they are able to utilize all Sprout features for themselves.
Read Ryan Collins's full review
Ryan Montano profile photo
March 16, 2015

"Sprout Social Review"

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • I love the UI and UX design of Sprout. It is so easy to use and visually pleasing.
  • Sprout creates visually pleasing reports that wow my executive team.
  • Also, all the data is available via CSV files, so I can upload it to Anametrix via the Anametrix Excel Plugin. This is great because even though sprout does not have a connector to Anametrix, it does not prevent me from accessing the power of Anametrix web analytics
  • There is no much I dislike about sprout, but there are a few things that would make it better. Instagram and Pinterest connectors would be a great addition.
  • I would love to see the addition of a connector to a Linkedin company page.
  • Overall the Analytics could be more comprehensive and include connector to the ad networks from Facebook, Twitter, Adwords, and Linkedin.
I would make sure to know exactly how many people and how many networks will be using Sprout. It is easy to upgrade after, but knowing this will help you decide what package is right for you.
Read Ryan Montano's full review

Feature Scorecard Summary

Boolean keyword searches (16)
7.7
Filtering out noise/spam (18)
7.3
Sentiment analysis (2)
5.5
Broad channel coverage (3)
6.9
Content planning and scheduling (23)
8.2
Audience targeting (22)
8.1
Content optimization (19)
7.8
Workflow management (21)
8.4
Automated routing and prioritization (4)
6.3
Customer interaction histories (22)
8.5
Bulk actions (18)
7.3
Lead generation (17)
6.5
Content marketing (16)
8.1
Paid media management (3)
6.2
Campaigns and promotions (4)
7.2
Twitter (22)
9.1
Facebook (23)
8.3
LinkedIn (19)
7.5
Google+ (14)
6.9
Instagram (15)
7.7
Pinterest (1)
8
YouTube (1)
8
Campaign success analytics (23)
8.2
Real-time tracking (22)
8.9
Competitor analysis (17)
7.8
Role-based user permissions & privileges (20)
9.0
Mobile access (20)
6.9

About Sprout Social

Sprout Social is a social media management platform for businesses. This platform powers smart social communication for leading brands around the world including Anthropologie, GrubHub, Hyatt, MailChimp, Spotify and Zipcar. Sprout Social is available via a web browser, iOS and Android apps. Sprout enables brands to more effectively communicate on social channels, collaborate across teams and provide an exceptional customer experience. The vendor says that its intuitive platform was designed with the user in mind, making it easy for anyone to publish content, monitor their social presence, engage with their audience and analyze social media efforts across all connected profiles. Teams can be up and running in minutes—Sprout does not require up-front investment, has flexible contract terms and there is little-to-no implementation needed. Sprout is a Twitter Certified Product, Facebook Preferred Marketing Developer and Google+ Pages API Partner, and also integrates with Instagram, LinkedIn, Zendesk, UserVoice and Salesforce.

Sprout Social Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Does not have featureSentiment analysis
Does not have featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management
Engagement Features
Does not have featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Has featureContent marketing
Does not have featurePaid media management
Does not have featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Does not have featurePinterest
Does not have featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access

Sprout Social Integrations

Sprout Social Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Sprout Social Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Sprout Social Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: Spanish, Portuguese