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Locobuzz is a versatile software that effectively addresses various business problems related to online reputation management, social …
Overview
What is Locobuzz?
Locobuzz unified CX platform provides a single view of a company's digital presence with social listening. On the Locobuzz platform, it is possible to combine different business activities, such as brand listening, competitor benchmarking, campaign analysis, online reputation management, with…
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What is Locobuzz?
Locobuzz unified CX platform provides a single view of a company's digital presence with social listening. On the Locobuzz platform, it is possible to combine different business activities, such as brand listening, competitor benchmarking, campaign analysis, online reputation management, with the…
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Product Details
- About
- Tech Details
What is Locobuzz?
Locobuzz unified CX platform provides a single view of a company's digital presence with social listening. On the Locobuzz platform, it is possible to combine different business activities, such as brand listening, competitor benchmarking, campaign analysis, online reputation management, with the goal of enhancing brand performance and improving customer retention.
Locobuzz is available in 3 editions:
Startup Programs
This package is designed for small and medium-sized startups and businesses to leverage Customer Experience Management and business intelligence at an economical cost. The Locobuzz Startup Programs minimize the learning curve by employing user-friendly technology to make consumer experience central to the business ethos.
Locobuzz is available in 3 editions:
Startup Programs
This package is designed for small and medium-sized startups and businesses to leverage Customer Experience Management and business intelligence at an economical cost. The Locobuzz Startup Programs minimize the learning curve by employing user-friendly technology to make consumer experience central to the business ethos.
Agency Programs
This collaboration package is designed for tech-savvy marketing and digital agencies to scale their offerings for clients across industries, offering partnership potential with platform support, flexible pricing plans, reports, and data mining. Users can treat all clients to a view of their customers through a single interface.
Reseller Programs
Through Locobuzz's reseller programs, they integrate the platform with technology already in use to make end-to-end solutions easier, unify data management systems, and bolster a speedy customer experience solution, as well as drive high-value outcomes for a brand.
Locobuzz Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Locobuzz is a versatile software that effectively addresses various business problems related to online reputation management, social listening, and customer support. Users have found the platform highly valuable for understanding brand perception and monitoring conversations across multiple social media platforms. The convenience of having all reviews, comments, direct messages, and posts in one centralized location has greatly streamlined the ORM process and allowed for systematic tracking of brand mentions.
The sentiment analysis feature of Locobuzz has proven to be excellent, providing users with insightful analytics on customer sentiment. This has not only helped in improving response rates and overall turnaround time but has also provided a deeper understanding of brand value. Additionally, the auto-bucketing and effective response management capabilities have further contributed to improved response rates and overall customer satisfaction.
One of the notable benefits highlighted by users is the easy collection of data for monthly reporting, eliminating the need for manual reports. This has saved significant time and effort, allowing businesses to focus on analyzing the data and making strategic decisions. Furthermore, Locobuzz's impressive support team has received praise for their timely assistance and proactive approach, ensuring smooth usage of the platform.
Overall, Locobuzz has been commended for its efficient social listening and reputation management capabilities, comprehensive reporting features, and seamless integration with digital marketing and customer support teams. While some users felt that the tool was merely satisfactory for online reputation management purposes, others expressed confidence in its future potential for robust analytics and insights.
Sleek and Intuitive User Interface: Users have consistently praised the sleek, intuitive, and easy-to-understand user interface of Locobuzz. Many reviewers have expressed satisfaction with the platform's design, finding it visually appealing and user-friendly.
Effortless Organization with Customizable Widgets: The customizable widgets in Locobuzz have been highly appreciated by users for their ability to make organization effortless. Reviewers have mentioned that these widgets help them stay organized by allowing them to customize their dashboard according to their specific requirements.
Valuable Reporting Capabilities: The ability to easily export reports and charts has emerged as a valuable feature of Locobuzz. Several users have highlighted how this functionality enables them to obtain actionable insights from the data captured by the software. They appreciate having access to accurate statistics presented in an easily accessible format for reporting purposes.
Cons:
- Poor Customer Support: Several users have expressed frustration with the unavailability and unreliability of the support team.
- Inaccurate Insights: Some users have reported that certain insights provided by the software are incorrect, leading to potential misinformation in their analysis.
- Slow Performance: Users have mentioned that the platform can be slow at times, causing delays and inefficiencies in their work.