Name: Locobuzz
Rating: 9 (1 reviews)
Author: Locobuzz

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Flowchart

Development

Higher Education

Education

Association Management

Business Intelligence (BI)

Collaboration

Data Extraction

Embedded Business Intelligence (BI)

File Sync

Risk Management

Streaming Analytics

Visual Collaboration

Enterprise

Accounting

Budgeting and Forecasting

Crypto Accounting

Loan Origination

Payment Gateway

Payment Orchestration

Finance and Accounting

Applicant Tracking

Background Check

Contractor Management

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Compliance

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authorization

C/C++ Integrated Development Environments

Cloud Storage

Container Management

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Incident Response

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Performance Monitoring

Relational Database Management Systems

Remote Monitoring and Management

Tower Servers

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Email Marketing

Event Registration

Heatmap and Session Recording

Landing Page

Marketing Automation

Personalization Engines

Public Relations (PR)

Retail Media Advertising

SMS Marketing

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Video

Video Editing

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Sales Pipeline

Sales

Antivirus

Security

Automotive

Forestry

Vertical-Specific

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### Online Reputation Management
Users generally believe that Locobuzz excels in online reputation management and social listening capabilities based on the reviews provided. The feedback highlights the convenience and efficiency of Locobuzz's ORM tool in handling customer queries, complaints, and brand monitoring across various social media platforms. Users appreciate the platform's ability to streamline the ORM process, track mentions effectively, and provide valuable insights for enhancing brand reputation. While some users suggest improvements in keyword-based search and report downloading features, overall sentiment leans towards the effectiveness and user-friendliness of Locobuzz's online reputation management functionalities.

### Social Listening and Monitoring
Users consistently praise Locobuzz for its robust social listening and monitoring capabilities. They appreciate the tool's efficiency in tracking mentions across various social media platforms and its ability to provide real-time insights into customer sentiments. Despite some minor drawbacks such as limited response dashboard functionality and occasional challenges in reaching customer support, users find Locobuzz to be a valuable asset in managing their online reputation and monitoring social conversations effectively. The platform's user-friendly interface and comprehensive features for social listening and analytics contribute to its positive reputation among users.

### Customer Support and Response Management
Users consistently highlight Locobuzz's customer support as proactive and responsive, providing timely assistance in handling customer queries and complaints. The platform's response management features are commended for streamlining the response process and improving overall response rates. While some users mention challenges with support team accessibility, the majority appreciate the tool's effectiveness in managing customer interactions efficiently.

### Analytics and Reporting
Users generally praise Locobuzz's robust analytics and reporting capabilities. They appreciate the ease of generating multiple reports, sentiment analysis features, and the ability to create custom reports. However, some users express concerns about the accuracy of insights, particularly in areas such as post performance data and sentiment analytics. Despite these minor drawbacks, users acknowledge the platform's potential for providing valuable insights and aiding in campaign optimization from a marketing perspective.

### Marketing and Competitive Analysis
Users consistently praise Locobuzz for its robust marketing and competitive analysis capabilities. They appreciate the platform's ability to gather comprehensive data, conduct sentiment analysis, and facilitate real-time responses to customer queries. However, some users have noted occasional inaccuracies in sentiment analysis and the need for improved accuracy in competitor data insights. Despite these minor drawbacks, users find Locobuzz to be a valuable tool for understanding customer sentiments, tracking competition, and optimizing marketing campaigns.

### Data Collection and Visualization
Users unanimously agree that Locobuzz excels in data collection and visualization capabilities. The platform's ability to gather comprehensive data in real-time and perform sentiment analysis has been highly praised. Reviewers highlight the ease of responding to customer queries and the accuracy of the collected data. Locobuzz's recent update has further enhanced its data collection features, making it an essential tool for tracking customer sentiments and inquiries. The platform's intuitive user interface and customizable widgets have streamlined the organization of data, while the option to export reports and charts adds to its versatility. In companies where real-time online tracking data is essential, Locobuzz comes highly recommended for its efficient data collection and visualization functionalities.

### User Experience and Interface
Users unanimously agree that Locobuzz's user-friendly interface and dashboard functionalities are top-notch. The platform's recent update has elevated it from a good listening tool to an exceptional one, offering comprehensive data collection, sentiment analysis, and real-time customer query responses. The sleek and intuitive user interface, coupled with customizable widgets for effortless organization, has garnered praise from users. With easy exportation of reports and charts, Locobuzz has proven essential in understanding and tracking customer sentiments and inquiries, showcasing its potential as a valuable marketing tool across various areas.

### Proactive Customer Engagement
Opinions on Locobuzz's automated alert system vary among users. While some appreciate the timely and accurate responses enabled by the platform across various channels like Facebook and Twitter, others have raised concerns about issues such as incorrect sentiment tagging and the need for 24/7 support. The mixed feedback suggests that Locobuzz's proactive customer engagement capabilities may require further refinement to meet the diverse needs and expectations of its users.

### Platform Integration and Customization
Users across various reviews consistently praise Locobuzz for its customizable widgets and integrated platform functionality. The platform's ability to seamlessly integrate with various social media and review sites has been highlighted as a key strength, allowing for efficient data collection and reporting. Customers appreciate the ease of use and the real-time response capabilities that the platform offers, making it a valuable tool for managing online reputation and customer interactions. The DIY Analytics Report, Competition Benchmarking, and CSD ID features have been particularly lauded for streamlining day-to-day operations and enhancing overall workflow efficiency. Additionally, the platform's multi-channel integrations and excellent customer service efforts, such as integrating call center solutions, have further solidified Locobuzz's reputation as a comprehensive and user-friendly platform for businesses seeking effective platform integration and customization solutions.

Locobuzz is a versatile software that effectively addresses various business problems related to online reputation management, social listening, and customer support. Users have found the platform highly valuable for understanding brand perception and monitoring conversations across multiple social media platforms. The convenience of having all reviews, comments, direct messages, and posts in one centralized location has greatly streamlined the ORM process and allowed for systematic tracking of brand mentions.

The sentiment analysis feature of Locobuzz has proven to be excellent, providing users with insightful analytics on customer sentiment. This has not only helped in improving response rates and overall turnaround time but has also provided a deeper understanding of brand value. Additionally, the auto-bucketing and effective response management capabilities have further contributed to improved response rates and overall customer satisfaction.

One of the notable benefits highlighted by users is the easy collection of data for monthly reporting, eliminating the need for manual reports. This has saved significant time and effort, allowing businesses to focus on analyzing the data and making strategic decisions. Furthermore, Locobuzz's impressive support team has received praise for their timely assistance and proactive approach, ensuring smooth usage of the platform.

Overall, Locobuzz has been commended for its efficient social listening and reputation management capabilities, comprehensive reporting features, and seamless integration with digital marketing and customer support teams. While some users felt that the tool was merely satisfactory for online reputation management purposes, others expressed confidence in its future potential for robust analytics and insights.

Sleek and Intuitive User Interface: Users have consistently praised the sleek, intuitive, and easy-to-understand user interface of Locobuzz. Many reviewers have expressed satisfaction with the platform's design, finding it visually appealing and user-friendly.

Effortless Organization with Customizable Widgets: The customizable widgets in Locobuzz have been highly appreciated by users for their ability to make organization effortless. Reviewers have mentioned that these widgets help them stay organized by allowing them to customize their dashboard according to their specific requirements.

Valuable Reporting Capabilities: The ability to easily export reports and charts has emerged as a valuable feature of Locobuzz. Several users have highlighted how this functionality enables them to obtain actionable insights from the data captured by the software. They appreciate having access to accurate statistics presented in an easily accessible format for reporting purposes.

Cons:

1. Poor Customer Support: Several users have expressed frustration with the unavailability and unreliability of the support team. 
2. Inaccurate Insights: Some users have reported that certain insights provided by the software are incorrect, leading to potential misinformation in their analysis.
3. Slow Performance: Users have mentioned that the platform can be slow at times, causing delays and inefficiencies in their work.

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

Basic

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NICE CXone Mpower

Locobuzz

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Locobuzz

Overview

What is Locobuzz?