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KrispCall Reviews & Insights

Score7.3 out of 10

5 Reviews and Ratings

Community insights

TrustRadius Insights for KrispCall are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

KrispCall has proven to be a valuable tool for professionals looking to enhance the audio quality of their virtual communications. With its advanced noise cancellation technology, users have found that KrispCall significantly improves call quality by filtering out distracting background noises such as construction, animals, storms, or neighboring sounds. This solves the business problem of maintaining clear and distraction-free conversations regardless of the user's environment.

One key business problem solved by KrispCall is the need for enhanced call quality without the requirement of investing in new headsets with noise cancellation capabilities. Users find KrispCall to be a great alternative as it seamlessly integrates with popular communication platforms, allowing them to improve call quality without purchasing expensive physical equipment. This not only saves costs but also ensures that employees working from home or in noisy environments can have productive and professional conversations without being hindered by external sounds.

Another business problem solved by KrispCall is the ability to customize backgrounds during video calls. Users appreciate this feature as it reduces distractions and creates a more professional appearance during virtual meetings. Additionally, the number sharing feature of KrispCall ensures that no calls are missed, leading to increased customer satisfaction.

Overall, KrispCall addresses common business problems related to call quality and distractions in virtual communications, providing users with a seamless and convenient solution that enhances their overall communication experiences.

KrispCall Reviews

1 Review

Good for Sales and Support teams

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We are in Sales, and Krispcall helps with reaching out to the prospects and doing the necessary work. I really like how I can do the live call monitoring of my team members. The sales recording feature is also wonderful when I need some real-time analytics for the sales call along with the auto transcription of the conversation when in a hurry. I also find the call tagging feature very effective when searching for calls.

I have heard they are also launching bulk SMS, which I guess will be another great feature for outreach.

Pros

  • Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
  • Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
  • Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions

Cons

  • Integration with Salesforce isn't there, which I believe every software must have these days.
  • No bulk SMS feature

Likelihood to Recommend

It's well suited for sales and support environments where you need to give live coaching or real time feedback to your team members. It also helps when you have to take some strategic decisions, specifically if you are working in. support environments to identify trends, spikes in call volume, etc, and the virtual receptionist is a great help, too when the call volume is higher.
For me in sales it helps with live monitoring, auto-transcript of calls, call tagging etc.