Good for Sales and Support teams
Use Cases and Deployment Scope
We are in Sales, and Krispcall helps with reaching out to the prospects and doing the necessary work. I really like how I can do the live call monitoring of my team members. The sales recording feature is also wonderful when I need some real-time analytics for the sales call along with the auto transcription of the conversation when in a hurry. I also find the call tagging feature very effective when searching for calls.
I have heard they are also launching bulk SMS, which I guess will be another great feature for outreach.
Pros
- Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
- Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
- Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions
Cons
- Integration with Salesforce isn't there, which I believe every software must have these days.
- No bulk SMS feature
Likelihood to Recommend
It's well suited for sales and support environments where you need to give live coaching or real time feedback to your team members. It also helps when you have to take some strategic decisions, specifically if you are working in. support environments to identify trends, spikes in call volume, etc, and the virtual receptionist is a great help, too when the call volume is higher.
For me in sales it helps with live monitoring, auto-transcript of calls, call tagging etc.
