Good for Sales and Support teams
October 30, 2023
Good for Sales and Support teams
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with KrispCall
We are in Sales, and Krispcall helps with reaching out to the prospects and doing the necessary work. I really like how I can do the live call monitoring of my team members. The sales recording feature is also wonderful when I need some real-time analytics for the sales call along with the auto transcription of the conversation when in a hurry. I also find the call tagging feature very effective when searching for calls.
I have heard they are also launching bulk SMS, which I guess will be another great feature for outreach.
I have heard they are also launching bulk SMS, which I guess will be another great feature for outreach.
- Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
- Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
- Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions
- Integration with Salesforce isn't there, which I believe every software must have these days.
- No bulk SMS feature
- seamless process for live feedback and monitoring
- helpful in strategic decision making
- reduce the burden of listening to the calls, as at times auto-transcript does the job for you
I am not a decision maker who decides whether to buy a software or not but yes Krispcall has a lot of advantages compared to other vendors in the similar lines and one of them is it being cost efficent.
Do you think KrispCall delivers good value for the price?
Yes
Are you happy with KrispCall's feature set?
Yes
Did KrispCall live up to sales and marketing promises?
Yes
Did implementation of KrispCall go as expected?
Yes
Would you buy KrispCall again?
Yes