Latitude by Genesys for collectors by collectors
Use Cases and Deployment Scope
When it comes to collection systems, my mantra is simple. The best system out there is the one you are on. I developed that statement shortly after moving to Latitude by Genesys in 2008. I've been on half a dozen other collection systems in the past, and none of them compare to Latitude by Genesys. Their ancillary tools such as Exchange and Account Analysis make life easy. I've often said that Latitude's Account Analysis tool (AA) is the most powerful tool in the industry because it allows "non-programmer" people (like me) to build queries and reports in a literal matter of minutes, and once it is built, it stays built for future use and/or modification. I have a lot of great things to say about Latitude, but I won't ramble.
Pros
- Report Building
- Multiple account management for the same consumer
- Very user friendly. Lot's of drop down's and point and click features.
Cons
- In the past, their support has been slow. This has improved dramatically.
- They don't take every one of my ideas and pump it into base code IMMEDIATELY!!
Most Important Features
- Account Analysis
- Exchange
- Interface partners
Return on Investment
- It has allowed us to better automate and streamline processes
- It is easy to modify nearly on the fly.
