TrustRadius: an HG Insights company

Lifesize CxEngage

Score7.8 out of 10

4 Reviews and Ratings

What is Lifesize CxEngage?

CxEngage is a cloud contact center solution designed to meet users' needs and work in their environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in-the-cloud’ platform to deliver unified visibility across voice, video, and digital channels. CxEngage is designed to just work anywhere, and to be implemented in a few days or weeks.

Videos

Screenshots

Screenshot of Agent Interface - SFDC Integrated Agent
Screenshot of Agent Interface - Skylight Desktop Chat Interaction
Screenshot of Agent Interface - Skylight Mockup 1
Screenshot of Agent Interface - Skylight Mockup 2
Screenshot of Chat - Mockup 1
Screenshot of Chat - Mockup 2
Screenshot of CxQM - Eval Form Builder
Screenshot of CxQM - Media Player
Screenshot of CxQM - Scorecard
Screenshot of CxQM - Screen Capture
Screenshot of CxReporting - Historical Dashbaord Agent Product
Screenshot of CxReporting - Historical Dashboard Interaction Product
Screenshot of CxReporting - Historical Dashboard Overview Product
Screenshot of CxReporting - Historical Dashboard Overview w Filter Product
Screenshot of CxReporting - Historical Dashboard Queue Product
Screenshot of CxReporting - Historical Report Color Cell
Screenshot of CxReporting - Historical Report Folders
Screenshot of CxReporting - Historical Report Product
Screenshot of CxReporting - Sliding Date
Screenshot of CxReporting - Standard Reports Dropdown Performance
Screenshot of CxReporting - Standard Reports Dropdown
Screenshot of CxWFM - Supervisor Exp1
Screenshot of CxWFM - Supervisor Exp2
Screenshot of CxWFM - Supervisor Exp3
Screenshot of CxWFM - Supervisor Exp4
Screenshot of Key IVR - Call Logs
Screenshot of Key IVR - iFrame
Screenshot of Key IVR - Secure Connection
Screenshot of Key IVR - View Payments Results - Masked
Screenshot of Key IVR - View Refunds
Screenshot of Scoreboard -  Agent Dashboard
Screenshot of Scoreboard -  Agent Leaderboard
Screenshot of Scoreboard -  Agent Leaderboard Summary
Screenshot of Scoreboard -  Agent Summary
Screenshot of Scoreboard -  Marketplace
Screenshot of Scoreboard -  Supervisor Dashboard
Screenshot of Visual IVR - Self Service

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Screenshot of Agent Interface - SFDC Integrated Agent

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo

FAQs

How much does Lifesize CxEngage cost?
Lifesize CxEngage starts at $85.
What are Lifesize CxEngage's top competitors?
NiCE CXone, Five9, and Talkdesk are common alternatives for Lifesize CxEngage.