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Loopio Reviews & Insights

Score8 out of 10

14 Reviews and Ratings

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Community insights

TrustRadius Insights for Loopio are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and easy-to-use platform: Many users have praised the platform for its intuitive and easy-to-use nature, making it effortless to find answers and information. They appreciated the organization of the platform, finding it effective in presenting responses in a clear and understandable manner. Some reviewers mentioned that they only needed a short tutorial to get started, highlighting its user-friendly design. Efficient search functionality: The ability to search for specific words or questions and quickly access relevant information has been well-received by users. They found this feature helpful in easily finding answers about features or products. Additionally, some reviewers liked how the platform had a high match rate for similar questions with slightly different phrasing, ensuring accurate and comprehensive search results. Regular updates and improvements: Users appreciate that releases are often meaningful and useful, indicating that updates and improvements are regularly made to the platform. They value the continuous enhancement of the platform's accuracy and relevance through machine learning from previous answers. Furthermore, reviewers liked how various fields were automatically prepopulated, saving them time and effort when entering information.

Reviews

7 Reviews

Loopio is always evolving and innovation is a prime functionality

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

  • Loopio is being used especially as a knowledgebase for the RFP team.
  • We also have stacks for SaaS teams, order services, and other.
  • The departments that use Loopio for are growing year by year.
  • It is especially used for repetitive questions that customers are asking the company and exporting in an official template.

Pros

  • Innovation
  • Searchability
  • Ease of use

Cons

  • Customization of exporting templates--you need to engage with the Loopio team to make changes
  • AI of Magic Tool
  • Reviews searchability

Likelihood to Recommend

Loopio is well suited for sharing specific and important information between departments without having the risk of someone handling the wrong answers. Each department is assigned to their own stack and visibility can be given to the whole company. The RFP team is using Loopio as an amazing content knowledgebase of repetitive customer questions and in the next few months will start incorporating the "project" functionality at its fullest. The reason why this has not yet been done is because SME need to have a license to contribute and not all employees have these privileges.
SB
Sandrine Bastian
Senior Proposal Support Project Manager in Sales at BMC Software (5001-10,000 employees)
Vetted Review
View profile

Great tool that will save you time and help you win more bids!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Loopio is being used to answer RFPs, RFIs, and security assessments. It has helped us to reduce the time we spend answering these questionnaires and to keep a clean and up-to-date library.

Pros

  • Content management.
  • The magic tool that automatically looks for answers.
  • Manage responsibilities within each project.

Cons

  • Adding new answers to the library was easier and better with the "close the loop" functionality. Now, it seems like it is easier to miss questions to add to the library.

Likelihood to Recommend

Loopio works great with Word Docs and simple/not too complex Excel files. There are some complex Excel files that we get that we end up working on offline due to the deadlines that we deal with.
VU
Verified User
Manager in Marketing (51-200 employees)
Vetted Review

Loopio is a near perfect product, and worth every penny!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Loopio is used to complete due diligence and RFP responses. It is managed by the Projects team, but contributors are across the organization.

Pros

  • Ability to track and followup status of questions.
  • Library of answers.
  • User experience is superb.

Cons

  • Having the ability to directly connect responses in multiple languages.
  • Ability to set up more people in the review cycle (we typically have a responder, and at least 2 reviewers).

Likelihood to Recommend

In my POV, it's a near-perfect solution for due diligence and RFP responses. It is excellent for due diligence responses where questions are often the same. Less effective for RFP where questions are unique, but still substantially better than managing through email or Excel!
KV
Katie Villalta, PMP
Director, Project Management and Business Strategy in Product Management at The Nationwide Group (201-500 employees)
Vetted Review
View profile

More Efficient and Accurate RFP submissions

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Loopio is used for RFP responses and to help our team quickly collect the right answers based on our current suite of solutions and feature sets. Loopio solves efficiency and accuracy challenges as we respond to RFPs and RFIs.

Pros

  • Create a database of best answers.
  • Sort through similar questions and answers.
  • Automate new answers.

Cons

  • Smarter auto-fill.
  • Add a robust Salesforce integration.
  • Enhanced reporting capabilities.

Likelihood to Recommend

Loopio is well suited for companies that submit multiple RFPs and/or RFIs throughout the year. Loopio can help ensure answers are consistent and up to date. It is easy to have one point-person who is responsible for maintaining answers and then the RFPs/RFIs can be filled in very easily over time.
VU
Verified User
Vice-President in Corporate (51-200 employees)
Vetted Review

Price is worth the value

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Loopio is used to complete RFP's and RFI's. We use it mostly on the sales side of things, but we do have an RFP team that helps manage this as well. Loopio makes it extremely easy to fill out RFP's and store data and answers to these questions for RFP's. It also allows us to grade responses based on how we've answered RFP's in the past and how its helped us win other deals

Pros

  • the platform is intuitive and very easy to use and find answers to. I love being able to google specific words or questions and find info on that feature or product.
  • The platform is organized in a way that it makes reading the responses very easy. Its not hard to organize sections and see how those responses have done based on other RFP's that have been done.
  • I love being able to see how these responses have done based on other RFP's. Its also nice to see that if questions have been reviewed as well or if they are currently being reviewed so that I can make sure I distribute the right information when doing an RFP.

Cons

  • The user interface isnt super easy to navigate. It's difficult to understand what some of the features are within the user interface and where to find actual RFP responses. The "reviews" tab in particular presents some confusion every time I seem to use it.
  • Not easy to distinguish between UK and US based responses for global companies. It would be nice to be able to distinguish responses based on country as well as language. Or have an English based version for US and UK since there are different nuances of spelling between the two.
  • Search functionality for multiple words or phrases can sometimes be difficult. Filler words are often pulled up to frequently and not necessarily the root words of the phrase that I'm trying to search. Having a phrase based search function would be super helpful instead of pulling up each individual words within the phrase.

Likelihood to Recommend

I use Loopio specifically for RFP's mostly. I think it is a great and adequate tool for this and much of what I think that needs to improve are not large needle movers for me since the software as a whole is fantastic. It is very easy to upload an RFP into Loopio and begin answering those questions or pulling from previously answered questions. I also will use Loopio for large client proposals and I often use the "search functionality within Loopio to see if I can find answers to clients questions. I like that I can also pull images from Loopio as well and often use those visualizations in my proposals.
VU
Verified User
Account Manager in Sales (1001-5000 employees)
Vetted Review

Loopio is a user-friendly sales tool

Rating: 8 out of 10

Use Cases and Deployment Scope

It is used mainly by the sales team. There is a database of responses and their team can reply to the clients much quicker than without this solution. Also, they can find the right responses, which is essential for newcomers in the team. Sometimes professional services team reviews the sales proposals in order to prepare the project plan.

Pros

  • Ease of use - a few minutes' tutorial is enough for a newcomer to start using the tool.
  • Handy options - i.e. support in searching for the right answer
  • Often meaningful & useful releases

Cons

  • May not be suitable for small companies
  • There is no option to search by using the keyboard enter button, you need to click on the filter button.
  • The search option isn't working the best - quite often it shows irrelevant answers so searching takes some time.

Likelihood to Recommend

My company receives a request proposal, and the sales team uses Loopio in order to reply promptly to the potential customer either by using an already existing template or by adjusting one that currently is unavailable. Professional services team may advice and collaborate on the proposal in case of any doubt.
VU
Verified User
Team Lead in Information Technology (11-50 employees)
Vetted Review

Good features and value. Helps reduce customer due diligence response time.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Loopio to help streamline the due diligence processes of our customers related to information security questionnaires.

Pros

  • Machine learning from previous answers
  • Prepopulates a variety of fields automatically
  • Has a high match rate for similar questions with slightly different phrasing

Cons

  • The interface could be a little faster.
  • I'd like to see even more pattern matching.
  • Support for additional file formats

Likelihood to Recommend

Loopio shines in the basic block and tackle due diligence responses. We have significantly reduced our response time by pre-populating answers to similar questions that we get asked repeatedly from our customers. Most customers use the same regulatory or standardized security frameworks and ask very similar questions. We have reduced our manual efforts and thus staff time by automating responses using the Loopio platform.
VU
Verified User
Vice-President in Information Technology (1001-5000 employees)
Vetted Review