Item: Loopio
Rating: 8
Author: Verified User

Overall Satisfaction with Loopio

Use Cases and Deployment Scope

We use Loopio to help streamline the due diligence processes of our customers related to information security questionnaires.

Pros and Cons

Pros

Machine learning from previous answers
Prepopulates a variety of fields automatically
Has a high match rate for similar questions with slightly different phrasing

Cons

The interface could be a little faster.
I'd like to see even more pattern matching.
Support for additional file formats

Return on Investment

Reduced time to response
Reduce manual effort
Streamlined responses and reduced error rates

There aren't any competitors like it in the same space. You can build bespoke machine learning processes or go with a huge vendor like Archer, but Loopio is in a class of one. We really like the features at the price point. You get good value by significantly reducing the time to response for customers, which both reduces staff time and also delights the customers with a swifter response.

Support Rating

We have used their support a few times, but not what I would call often. So far our experience has been positive. Their engineers know the product well and when we have a specific detailed question that requires some level of research, they get back to us in a timely manner.

Usability

Usability is good but falls short of excellent. The interface is clean and well organized. They clearly spent some time working on the UI and took some feedback from focus groups to help keep it tidy. On a few occasions, we have experienced a little bit of lag while updating the question database. I'd like to see just a little faster response time on a consistent basis.

Key Insights

Do you think Loopio delivers good value for the price?

Yes

Are you happy with Loopio's feature set?

Yes

Did Loopio live up to sales and marketing promises?

Yes

Did implementation of Loopio go as expected?

Yes

Would you buy Loopio again?

Yes

Likelihood to Recommend

Loopio shines in the basic block and tackle due diligence responses. We have significantly reduced our response time by pre-populating answers to similar questions that we get asked repeatedly from our customers. Most customers use the same regulatory or standardized security frameworks and ask very similar questions. We have reduced our manual efforts and thus staff time by automating responses using the Loopio platform.

Loopio Feature Ratings

Comments

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Good features and value. Helps reduce customer due diligence response time.