Name: Maitre'D
Rating: 7.9 (2 reviews)
Author: PayFacto Payments Inc.

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Help Authoring

Software Configuration Management

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Operational Analytics

Enterprise

Accounting

Budgeting and Forecasting

Tax Compliance

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Code Review

Data Catalog

Data Fabric

Data Quality

Data Recovery Service

Dynamic Application Security Testing (DAST)

Fraud Detection

IT Alert Management

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

Low-Code Development

Master Data Management (MDM)

Network Access Control (NAC)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Office Migration and Repair

Software-Defined WAN

Virtual Data Room

Virtual Desktop Infrastructure (VDI)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Email Marketing

Enterprise Marketing Management

Local Marketing

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Revenue Operations

Sales

Antivirus

Insider Risk Management

Security Orchestration, Automation and Response (SOAR)

Security

Forestry

Last Mile Delivery

Legal Research

Library Management

Nonprofit CRM

Nonprofit Fundraising

Plagiarism Checker

Real Estate Property Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Toast Point of Sale

Toast

Clover

Fiserv

Square POS

Block, Inc (Square)

Lightspeed Retail

Lightspeed

QuickBooks Desktop Enterprise

Intuit

Alexandria POS

Alexandria Computers

PAR POS

PAR Technology Corporation (ParTech)

TouchBistro

Oracle Hospitality - MICROS POS

Oracle

Lightspeed Restaurant

Aloha Cloud

NCR VOYIX

Slice

MyPizza Technologies Inc

Lavu

Microworks Prism POS

Microworks

Users frequently recommend the following regarding the POS system: 

Consider exploring other similar products for layout and design comparison. Users suggest evaluating different options to ensure that the chosen POS system meets their specific needs and preferences.

Choose a reseller who can meet all requirements. Users emphasize the importance of selecting a reliable reseller who can provide comprehensive support and assistance throughout the implementation and ongoing use of the POS system.

Keep up with regular updates to address any bugs or issues. Users advise staying informed about software updates to ensure a smooth and efficient operation of the POS system, as updates often include bug fixes and performance improvements.

In addition to these recommendations, users also highlight the reliability of Posera (Maitre'd) as a top choice in the market for restaurant use. They appreciate the product's feature-rich nature but note that there may be a learning curve associated with its usage. Furthermore, users commend the support team for their helpfulness and suggest diving deep into the product's capabilities for those serious about utilizing a flexible POS system.

Intuitive User Interface: Users have found the user interface of the software to be intuitive and easy to learn. Multiple reviewers mentioned that the large colorful buttons on the screen were particularly helpful in identifying different features and functions quickly, allowing for efficient navigation and task performance. 

Ease of Use: The software has been praised for its ease of use and simplicity by many users. They mentioned that it was easy to train new employees on the software without requiring extensive technical knowledge or training. This contributed to a smooth onboarding process for new staff members.

Excellent Customer Support: Many users highly regarded the customer support provided by the software. They mentioned that the support team was available round-the-clock and always ready to assist with any issues or problems that arose. This prompt and helpful support greatly contributed to their positive experience with the software.

Maitre'D is a POS system designed for restaurants in hotels that offers a range of useful features. Users have praised its ability to streamline staff attendance management, allowing for easy tracking of employee schedules. The system also simplifies the process of tracking employee breaks and ensures compliance with labor regulations by providing straightforward break ringing and access to important data. While there may be some initial difficulties in setting up menu items, Maitre'D is regarded as a reliable POS system for restaurants in hotel settings.

In addition to staff management, Maitre'D facilitates efficient payment processing, making transactions more convenient for both staff and customers. However, recent changes to credit card processing policies have posed challenges for some users, as the system no longer stores card information for closing tabs. Despite this inconvenience, Maitre'D remains a valuable tool for payment processing.

Maitre'D offers good functionality with a user-friendly interface, despite occasional software crashes and outdated components. It simplifies customer service by providing an easy-to-use point-of-sale terminal that enables smooth transitions from previous systems. This makes it a preferred choice for experienced kitchen workers in high-turnover environments. Users also appreciate the simplicity of implementation and excellent customer support provided by Maitre'D.

Furthermore, Maitre'D proves valuable in managing business operations and inventory control. It helps businesses solve the challenge of time management by providing an efficient and effective POS system tailored to the needs of restaurants. With up-to-date information on store operations, businesses can analyze sales trends and make informed decisions to better manage their establishments. Maitre'D also allows for easy hourly sales comparisons and provides access to historical sales data from previous years, making it a valuable asset for restaurant owners looking to gain insights for decision-making.

Maitre'D excels in managing the needs of full-service restaurants with active bars and nightlife, efficiently handling order taking, fulfillment, and adaptability to changing requirements. The system has proven outstanding in chain accounts, meeting their needs and making it easy to upgrade.

Overall, Maitre'D is a reliable POS system for restaurants in hotel settings. Its range of features helps streamline staff attendance management, simplify payment processing, provide efficient customer service, manage business operations effectively, and cater to the unique needs of different restaurant formats. With its positive impact on profitability, customer satisfaction, and service efficiency in restaurants, Maitre'D is a trusted choice for those seeking a reliable POS solution in the hospitality industry.

Maitre'D point of sale (POS) from Posera headquartered in Montreal is a retail POS solution quick serve or table service restaurants, hotels, bars or nightclubs, and other venues. It consists of both hardware and software. Additionally, Maitre'D can be extended to provide restaurants with back office functions such as workforce and inventory management, cash management, events management, and sales forecasting.

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll, schedule and shift management, etc.).

Starter

Essentials

Growth

Subscription

Maitre'D

Restaurant POS

Likelihood to Recommend

PayFacto Payments Inc.

Oracle Retail

Managing Member

Maitre'D 2017-11-28 11:16:56

Malwarebytes

Microsoft 365

Maitre'D 2017-11-02 11:50:28

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Single location

Back office

Raw data

Better use

Local server

Custom reports

Rapid response

Cloud based

Major drawback

Major improvements

Speed quickly

Required training

Training time

Online ordering

Lot of flexibility

Technical knowledge

Daily or weekly

Easy to learn

Control system

New hires

Home

Restaurant POS Software

Maitre'D is used for all POS services supporting the ordering and sales in my restaurant. This includes both dine in services as well as take out and delivery. We also make use of the integrated gift card capabilities, liquor pouring control and time and attendance.

Maitre'D has a lot of flexibility handling specials and combinations and can be configured to dive deep into food options. This comes in handy for special events, daily or weekly specials or for menus that have multiple course options. Pricing can even be attached to options and rolled up into the total price.
The Maitre'D interface into Berg's liquor pouring control system provides an incredibly short ROI, saves on inventory costs and takes the question of bartender trust out of the equation.

Maitre'D could make better use of pick lists, especially when it comes to the delivery and take-out orders. The interface is out-dated and feels awkward and needlessly cumbersome.
When a problem (bug) is discovered, I would like to see better and more rapid response from the company.
Major improvements are slow to happen. I am on the same major version as I started with 7 years ago and I believe there are customers still using the prior version. This seems like too long for a company to allow old versions to live and must force them to support too many different variations. This situation has to detract from the company to develop new and better capabilities.
Access to raw data is not possible, custom reports are not available. I consider this a major drawback. Entering a lot of new items, or changing a lot of item information is painful. Changes are made item by item, no bulk edits. For example, let's say I want to increase the price of beer by $1 and I have 50 types of beers, I will need to modify 50 individual items, that is easily more than an hour's work.

My shop needs a POS to operate efficiently. We are too large to go manual, there would be way too many mistakes. Maitre'D is a good choice for our need.
The Berg liquor pouring control system has a native interface into Maitre'D and our return on investment was 4 or 5 months.

Maitre'd is our primary point of sale system for over 55 locations in three states. It allows us to capture customer payment, push orders to our kitchen, and manage ordering/inventory.

Maitre'd allows us to use their Broadcaster module to push product and pricing updates to all five of our regions, simplifying product rollout and updates.
The program is versatile and allows for integration with loyalty and online ordering systems, however that does require some advanced technical knowledge to properly execute.
The program is easy to learn from a cashier and management standpoint, new hires can get up to speed quickly which helps minimize required training time and ultimately labor hours.

Maitre'd is an older system, relying on an outdated type of POS architecture which requires a back office local server. Newer solutions are cloud based which reduce some points of failure and allow for faster updates to both software and products.
Maitre'd has many hidden options and menus which can sometimes become cumbersome, especially from a support standpoint.
System does not allow for a global password for management so support teams need to maintain accounts at every single location the software is deployed.

Negative impact would be the points of failure associated with a system reliant on one server running in the back of the store, which isn't something that happens often but does occur from time to time.
Positive experience would be Maitre'd has done an excellent job serving its purpose, it has helped us sell many products over the years and provided accurate sales reporting the next day.
Maitre'd provides good reporting, but there are some areas it can improve in such as inventory management and adding a more robust real time reporting system for corporate.
Posera (The Developer of Maitre'd) also has an excellent kitchen video system which plays nicely with Maitre'd, adding value to the overall product.

Maitre'D

Overview

What is Maitre'D?