Maitre'D Reviews

2 Ratings
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Score 7.9 out of 100

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November 28, 2017
Robert Kaskel | TrustRadius Reviewer
Score 10 out of 10
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Maitre'D is used for all POS services supporting the ordering and sales in my restaurant. This includes both dine in services as well as take out and delivery. We also make use of the integrated gift card capabilities, liquor pouring control and time and attendance.
  • Maitre'D has a lot of flexibility handling specials and combinations and can be configured to dive deep into food options. This comes in handy for special events, daily or weekly specials or for menus that have multiple course options. Pricing can even be attached to options and rolled up into the total price.
  • The Maitre'D interface into Berg's liquor pouring control system provides an incredibly short ROI, saves on inventory costs and takes the question of bartender trust out of the equation.
  • Maitre'D could make better use of pick lists, especially when it comes to the delivery and take-out orders. The interface is out-dated and feels awkward and needlessly cumbersome.
  • When a problem (bug) is discovered, I would like to see better and more rapid response from the company.
  • Major improvements are slow to happen. I am on the same major version as I started with 7 years ago and I believe there are customers still using the prior version. This seems like too long for a company to allow old versions to live and must force them to support too many different variations. This situation has to detract from the company to develop new and better capabilities.
  • Access to raw data is not possible, custom reports are not available. I consider this a major drawback. Entering a lot of new items, or changing a lot of item information is painful. Changes are made item by item, no bulk edits. For example, let's say I want to increase the price of beer by $1 and I have 50 types of beers, I will need to modify 50 individual items, that is easily more than an hour's work.
Maitre'D is great in a shop where multiple terminals are needed. Servers and Bartenders can use any terminal they are near (there are some exceptions, but that is up to the location to make terminals tied to people or not).

On the other hand, a small single terminal shop would be a good fit for Maitre'D, there are much less expensive options for the smaller need.
Read Robert Kaskel's full review
November 02, 2017
Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
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Maitre'd is our primary point of sale system for over 55 locations in three states. It allows us to capture customer payment, push orders to our kitchen, and manage ordering/inventory.
  • Maitre'd allows us to use their Broadcaster module to push product and pricing updates to all five of our regions, simplifying product rollout and updates.
  • The program is versatile and allows for integration with loyalty and online ordering systems, however that does require some advanced technical knowledge to properly execute.
  • The program is easy to learn from a cashier and management standpoint, new hires can get up to speed quickly which helps minimize required training time and ultimately labor hours.
  • Maitre'd is an older system, relying on an outdated type of POS architecture which requires a back office local server. Newer solutions are cloud based which reduce some points of failure and allow for faster updates to both software and products.
  • Maitre'd has many hidden options and menus which can sometimes become cumbersome, especially from a support standpoint.
  • System does not allow for a global password for management so support teams need to maintain accounts at every single location the software is deployed.
Maitre'd is probably best suited for smaller chains where recurring monthly expenses need to be reduced and a cloud model is not a fit. It would most likely thrive for companies with 8 or less locations. If deployed to multiple locations, I would recommend having an inhouse IT department familiar with the product or a very reliable reseller because the product can be finicky from time to time.
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Maitre'D Scorecard Summary

What is Maitre'D?

Maitre'D point of sale (POS) from Posera headquartered in Montreal is a retail POS solution quick serve or table service restaurants, hotels, bars or nightclubs, and other venues. It consists of both hardware and software. Additionally, Maitre'D can be extended to provide restaurants with back office functions such as workforce and inventory management, cash management, events management, and sales forecasting.

Maitre'D Technical Details

Operating Systems: Unspecified
Mobile Application:No