Maitre'D POS Review by Restaurant Owner
Robert Kaskel | TrustRadius Reviewer
November 28, 2017

Maitre'D POS Review by Restaurant Owner

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Maitre'D

Maitre'D is used for all POS services supporting the ordering and sales in my restaurant. This includes both dine in services as well as take out and delivery. We also make use of the integrated gift card capabilities, liquor pouring control and time and attendance.
  • Maitre'D has a lot of flexibility handling specials and combinations and can be configured to dive deep into food options. This comes in handy for special events, daily or weekly specials or for menus that have multiple course options. Pricing can even be attached to options and rolled up into the total price.
  • The Maitre'D interface into Berg's liquor pouring control system provides an incredibly short ROI, saves on inventory costs and takes the question of bartender trust out of the equation.
  • Maitre'D could make better use of pick lists, especially when it comes to the delivery and take-out orders. The interface is out-dated and feels awkward and needlessly cumbersome.
  • When a problem (bug) is discovered, I would like to see better and more rapid response from the company.
  • Major improvements are slow to happen. I am on the same major version as I started with 7 years ago and I believe there are customers still using the prior version. This seems like too long for a company to allow old versions to live and must force them to support too many different variations. This situation has to detract from the company to develop new and better capabilities.
  • Access to raw data is not possible, custom reports are not available. I consider this a major drawback. Entering a lot of new items, or changing a lot of item information is painful. Changes are made item by item, no bulk edits. For example, let's say I want to increase the price of beer by $1 and I have 50 types of beers, I will need to modify 50 individual items, that is easily more than an hour's work.
  • My shop needs a POS to operate efficiently. We are too large to go manual, there would be way too many mistakes. Maitre'D is a good choice for our need.
  • The Berg liquor pouring control system has a native interface into Maitre'D and our return on investment was 4 or 5 months.
The sales support and service was the deciding factor for me choosing Maitre'D.
Maitre'D is great in a shop where multiple terminals are needed. Servers and Bartenders can use any terminal they are near (there are some exceptions, but that is up to the location to make terminals tied to people or not).

On the other hand, a small single terminal shop would be a good fit for Maitre'D, there are much less expensive options for the smaller need.