Malwarebytes Reviews

98 Ratings
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Score 9.1 out of 100

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TrustRadius Top Rated for 2020

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Reviews (1-9 of 9)

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Jennifer Stirling | TrustRadius Reviewer
March 03, 2020

Bytes Malware in the butt!

Score 10 out of 10
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9
I honestly haven't needed support for Malwarebytes because I haven't had any problems with it, whatsoever. I am giving it a 9 rating because I haven't actually had an encounter or experience with customer service or support, so it's hard to rate the actual support team since I've never had the privilege of coming into contact with them.
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Marc Shaffer | TrustRadius Reviewer
February 26, 2020

Our thoughts on Malwarebytes

Score 8 out of 10
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9
Because they have always been johnny-on-the-spot when it comes to helping us. Fast and efficient. Besides, in all the years we have used MB we have had very few issues we could not resolve ourselves. If we email or call support we get excellent and fast responses with information that solves our issue.
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Anonymous | TrustRadius Reviewer
March 02, 2020

Endpoint Protection You Can Count On!

Score 9 out of 10
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10
The Malwarebytes customer support team is awesome! They really go above and beyond to help you with whatever issue you may experience. It is not that we need to contact their support team often, but the few times we did, we would speak to someone who knew what they were talking about and able to solve our problem. It is a comfort knowing that aside from a great product, you are getting a reliable support structure.
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Anonymous | TrustRadius Reviewer
April 21, 2020

Malwarebytes works with frontline anti-virus to provide unparalleled security

Score 10 out of 10
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8
Technical support is excellent, but sales support is not the greatest. We are regularly faced with dramatic price increases each year at time of renewal, and usually have to negotiate with sales support for a few weeks to mitigate these increases. Even after negotiation, we regularly see price increases of approximately 35-40% on our annual renewals, which have amounted to an overall increase of more than 150% over just the past three years!
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Kyle Dennis | TrustRadius Reviewer
October 15, 2019

An Important Piece in the Overall Client Security Puzzle

Score 8 out of 10
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8
Great at what it does and doesn't try to do what isn't within its core competencies. It is a lightweight and user-friendly program that doesn't incite panic among our users or create inconvenience which is something our help desk appreciates as they can spend time focusing on actual problems, not a bunch of scary false positives.
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Anonymous | TrustRadius Reviewer
November 26, 2019

Really good malware removal tool, that is at the top of its class

Score 10 out of 10
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Support Rating

8
We really haven't had a need to use any of their support options, as it's pretty straightforward software to use. They do offer paid support options with different tiers, depending on what level of service you need. They also offer product documentation via their website, along with a chat option, and a place to create requests that are sent to tech support. What doesn't seem available is a 1-800 number or a direct line for customers to be able to call in with any support requests.
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About Malwarebytes

Malwarebytes is a antimalware application for home and small businesses, which blocks viruses, malware, hackers, viruses, and malicious websites.
Categories:  Antivirus

Malwarebytes Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:No