We use Patch Manager Plus to update both Windows and 3rd party patches to ensure compliance within our organization.
Pros
Patches and reboots servers efficiently, allowing us to schedule downtime for after business hours.
Patches our laptops and desktops efficiently and lets us force a reboot after postponing a certain number of times.
Provides detailed reports for our auditors.
Cons
Some of the scheduling can be complicated when initially setting up.
Likelihood to Recommend
It is well-suited to our environment because we have multiple servers that are not in a failover configuration, and patching will require downtime. I can schedule these for the middle of the night when we are least busy and have fewer processes running.
VU
Verified User
Administrator in Information Technology (51-200 employees)
We use it to patch our endpoint devices in both environments (Windows and Linux). Patching laptops was a major headache for our IT team. Users were delaying updates, and some devices were missing security patches; we had no clear visibility into which devices were compliant and which were not. This was causing security risks and, at times, audit findings. The solution, Patch Manager Plus, helped us fix this problem by giving us centralized control over patching.
Pros
3rd-party application updates: since WSUS didn't allow us to do that, Patch Manager made updating software like Adobe and Chrome so easy.
The ability to schedule patches after working hours is very nice.
The dashboards that we can easily show to top management.
Cons
I believe it needs enhancement in terms of Apple Mac Devices.
In some cases patches take long time to apply.
Ui/UX enhancements can be good for overall user experience.
Likelihood to Recommend
If you need to roll out security patches on a regular basis, like monthly, for example, it's perfect since users barely notice it, and we get full compliance. If you require 3rd-party software updates. It can be less appropriate if your environment relies mainly on Mac devices or if you need to patch critical servers.
VU
Verified User
Engineer in Information Technology (501-1000 employees)
Patch management is a need in businesses and ManageEngine Patch Manager Plus provides excellent patching that includes drivers, applications, BIOS and operating system patches. The support that comes with the product is excellent as well. You cannot miss with this product.
Pros
BIOS patching, even with encrypted drives.
Driver patching with all the vendors we had in our disparate and varied environment.
Operating System patches are handed well. Exceptions that always occur are accounted for and handled as well.
Cons
Sometimes you have to manually download some patch files and put them in the repository. It would be nice if these scenarios could be eliminated.
Sometimes support can take a bit to resolve an issue.
If ManageEngine Patch Manager Plus was offered as a FedRAMP solution that would be even better.
Likelihood to Recommend
Every device we had that could have the agent installed was patchable by ManageEngine Patch Manager Plus. The interface was pretty intuitive and documented well.
VU
Verified User
Manager in Information Technology (51-200 employees)
We use ManageEngine Patch Manager Plus deploy Windows and 3rd party updates to our 350+ workstations. It is very useful for staying on top of updates, and keeping our machines secure with the latest updates. In the banking industry it is vital that we keep our machines up to date as to avoid any potential vulnerabilities.
Pros
Install Windows updates
Install 3rd party updates
Automate the patching process
Cons
Give more detailed information for failed patching deployments.
Give more information about the patching progress as opposed to just saying "in progress".
Likelihood to Recommend
It is very useful for large organizations with a lot of devices. It may not be very suited for small businesses with just a few devices. It is very useful for automating the patching process. It does take a bit to learn the interface and figure out how to setup the automatic deployment policies, but it's very worth the time to figure out.
VU
Verified User
Analyst in Information Technology (201-500 employees)
We currently use for only managing endpoint patching, which provides us multiple features, Auto Deployment, Test & Approve, Missing Patches, Searching patches by their CVE's, etc.
Pros
Patching Endpoints
Remote control
Test & Approve
CVE's Search for Patch
Cons
UEM connectivity
Software Inventory
Likelihood to Recommend
Its a best tool for managing and patching an corporate environment, specially the dashboards and the UI which is relatively easy to adapt for someone without prior knowledge of Patching as well. If a company has Secure Gateway Server, then the remote deployment is a plus, it helps to even remotely deploy patches to the remote employees.
VU
Verified User
Administrator in Information Technology (501-1000 employees)
We use Manage Engine patch Manager to deploy operating system and other application patches released by OEM to safegaurd application from getting infected by malicious activity or possible hacking attempt. Automating using this application reduced manual intervention and team is more productive.
Pros
Patching Office application for latest updates whenever they are released.
Automating this process, helps team to concentrate on other tasks.
Overall this reduces response time, quick deployment at schedule time.
Cons
If this tool can fetch serial numbers of the devices on which this is deployed
This tool should collect all application installed at client machine which is not available as of now.
Intergate more application which can be patch using this tool.
Likelihood to Recommend
ManageEngine Patch Manager Plus had reduced over overheads and drastically improved the productivity. This is easy to deploy and easy to manage in single dashboard, you can get all reports and details in one place.
Currently we are using Patch Manager Plus to manager address some of the organization concerns about vulnerabilities in our environment. Some of them are reported by our vulnerability management tool, but ManageEngine Patch Manager Plus helps us to keep both the operating system and the applications installed on the computer updated. This helps us to prevent security vulnerabilities caused by outdated software while it requires none or minimal human intervention on the machines.
Pros
Patch management
Scheduling of patches
Pre and post management actions (like rebooting machine)
Configuration of patches by groups
Cons
Automation tools
Possibility of remediating failed patches better
Improve overall usability of the tool
Likelihood to Recommend
It was nice to see Patch Manager Plus integration with our vulnerability management tool: Tenable, however we can see it's missing some automation and scripting features because some patches suggested by Tenable can't be implemented using the tool, neither by automation capabilities, neither by manually creating the patch (the tool doesn't offer this feature). However, the tool achieves what it promises, as it can fully deploy patches to the tools it supports, and it offers a lot of software.
I was looking for a way to improve my patch management for my SoHo network (partly private, partly commercial), to automate it to a certain extent, and, especially for security reasons, to get an overview of missing updates for the third-party software I use. The fact that driver and BIOS updates are also offered was an added bonus for me.
Pros
Patching
Reporting
Management like planned restarts and shutdowns
Improving security
Cons
Software deployment via packages or scripts
Updates for more anti-virus manufacturers like fpr example ESET
Remote access to clients
Likelihood to Recommend
I would recommend ManageEngine Patch Manager Plus at any time, or even use it for smaller customers.
Regarding things like software deployment or remote support, another product would probably be more advantageous.
However, as a pure patch management solution, it is definitely more than sufficient and it would increase the security level enormous.
VU
Verified User
Administrator in Information Technology (1-10 employees)