Item: ManageEngine Patch Manager Plus
Rating: 9
Author: Adriano Pereira Junior

Overall Satisfaction with ManageEngine Patch Manager Plus

Use Cases and Deployment Scope

Currently we are using Patch Manager Plus to manager address some of the organization concerns about vulnerabilities in our environment. Some of them are reported by our vulnerability management tool, but ManageEngine Patch Manager Plus helps us to keep both the operating system and the applications installed on the computer updated. This helps us to prevent security vulnerabilities caused by outdated software while it requires none or minimal human intervention on the machines.

Pros and Cons

Pros

Patch management
Scheduling of patches
Pre and post management actions (like rebooting machine)
Configuration of patches by groups

Cons

Automation tools
Possibility of remediating failed patches better
Improve overall usability of the tool

Return on Investment

The tool is cheap compared to any quotes we asked for other suppliers
It helps us to accomplish remediation from the vulnerabilities reported by our vulnerability management software
It helps us to achieve our infosec goals of risk in our environment

Usability

Overall, it works. It's not the most friendly user interface, but the guides on the website are complete and enough to use the tool. Also, there is a lot of features we can use to fine tune our patch management strategy, including controls to schedule the patches for a time that it works best and also the hability to run some commands before and after the patch install.

Alternatives Considered

Action1 and Adaptiva Edge Cloud Platform

We were talking to Action1 and Adaptiva about their solutions of patch management. The main factor of choosing ManageEngine was pricing, which was considerably lower compared to these tools. Also, for Action1, it didn't featured some important features (like Linux patching), and it looked like a solution that is getting started in the market, even being more expensive than Patch Manager Plus.

Key Insights

Do you think ManageEngine Patch Manager Plus delivers good value for the price?

Yes

Are you happy with ManageEngine Patch Manager Plus's feature set?

Yes

Did ManageEngine Patch Manager Plus live up to sales and marketing promises?

Yes

Did implementation of ManageEngine Patch Manager Plus go as expected?

Yes

Would you buy ManageEngine Patch Manager Plus again?

Yes

Other Software Used

SentinelOne Singularity, BeyondTrust Password Safe, BeyondTrust Privileged Remote Access

Likelihood to Recommend

It was nice to see Patch Manager Plus integration with our vulnerability management tool: Tenable, however we can see it's missing some automation and scripting features because some patches suggested by Tenable can't be implemented using the tool, neither by automation capabilities, neither by manually creating the patch (the tool doesn't offer this feature). However, the tool achieves what it promises, as it can fully deploy patches to the tools it supports, and it offers a lot of software.

Comments

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Patch Manager Plus a product that works and deliver what it promises