ManageEngine Remote Access Plus

Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake on LAN, remote shutdown and precise reporting system, which enables users to seamlessly access and rescue computers at lightning speed.

According to the vendor key features and business benefits include:

1. An intuitive interface that is easy to set up and easy to use.

2. Multi platform support to troubleshoot Windows, Mac, Linux at once.

3. GDPR, HIPAA, PCI and trade practise ready remote control.

4. Voice, video and text chat support for clear communication channels

5. Access computers connected to multiple monitors and track sessions by recording them.

6. Monitor users by shadowing remote sessions.

7. Tweak computer settings with over 12 diagnostic tools at the comfort of your desk.

8. 256 bit AES encryption, role based access control and two-factor authentication.

9. Wake computers on LAN and remote shutdown to optimize production costs.

10. Gain granular control over network computers with audit-ready logs and real-time reporting.