TrustRadius: an HG Insights company

LogMeIn Pro

Score8.2 out of 10

127 Reviews and Ratings

What is LogMeIn Pro?

LogMeIn Pro is a remote access solution for individuals and small businesses that need to connect to Windows and Mac computers from any location. The platform provides remote desktop access through browsers, desktop applications, and mobile devices. The platform supports remote desktop access via browser, desktop application, and mobile devices. Key features include file transfer, remote printing, multi-monitor display, screen sharing, and 256-bit AES encryption.

Categories & Use Cases

Videos

LogMeIn Pro Key Features

Learn about the best (and worst!) features LogMeIn Pro has to offer, as determined by TrustRadius' reviewers.
Based on 127 ratings of LogMeIn Pro's features
View all LogMeIn Pro features

Top Performing Features

  • Secure remote access with Smart Card authentication

    Establish secure remote connection via Smart Card authentication and Smart Card logon.

    Category average: 7.4

  • Over-the-Internet remote session

    Establish secure remote connection with computers outside the network firewall.

    Category average: 9.4

  • Remote Active Directory® management

    Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

    Category average: 8.3

Areas for Improvement

  • Monitoring and Alerts

    Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.

    Category average: 8.3

  • Instant message

    Ability for administrator to communicate via instant message with remote user.

    Category average: 8

  • Annotations

    Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

    Category average: 7.6

Who Buys & Uses LogMeIn Pro

LogMeIn Pro Reviews

What users are saying about LogMeIn Pro.
View all LogMeIn Pro reviews

LogMeIn Pro by GoTo is Awesome

Incentivized
Jan KefalasView profile
Operations Manager in Finance and Accounting at BHHS Rocky Mountain, Realtors (1-10 employees)

Use Cases and Deployment Scope

When I work from home I am able to sign into LogMeIn Pro by GoTo as if I was in my actual office using my personal computer.

Pros

  • Instant access to my desktop
  • Loads my files needed instantly
  • Stays online until I am ready to sign out
  • Very reliable

Return on Investment

  • Saves time not needing to drive to office
  • System seems to be always available when needed
  • When you have a question, you can always connect with someone.

Usability

LogMeIn Pro by GoTo - Rock Solid

Incentivized
Verified User
Employee in Information Technology (1-10 employees)

Use Cases and Deployment Scope

At our small IT firm, LogMeIn Pro by GoTo is a lifesaver for remote support. With our varied clients, we need a reliable tool to access machines, fix issues, and handle maintenance without being on-site – and LogMeIn Pro by GoTo gets the job done pretty much without fail. We use it daily to troubleshoot, install software, and manage servers. It saves us a ton of time by letting us fix problems remotely instead of driving to client sites. Our clients like the quick response, and we love the efficiency. We handle everything from routine checkups to urgent fixes, across Windows and macOS. The file transfer feature and the ability to manage multiple clients from the dashboard makes life easier.

Pros

  • LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
  • You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
  • I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place

Cons

  • LogMeIn Pro by GoTo is expensive compared to many other remote access tools. Pricing scales per device, which adds up quickly if you manage multiple client machines, which we do.
  • LogMeIn Pro by GoTo doesn't have real time alerts. For example, if a server goes down.

Return on Investment

  • Increased Productivity & Efficiency
  • Overall Cost Savings - while pricey it does save us time and money
  • Improved Customer Service & Support

Usability

Alternatives Considered

TeamViewer

Other Software Used

TeamViewer, GFI Systems, OnPay

Best Remote Access Software

Incentivized
Verified User
Engineer in Information Technology (11-50 employees)

Use Cases and Deployment Scope

LogMeIn Pro by GoTo is used in our organization to let employees remotely connect to Virtual and Physical machines. Our team consists of developers and technical support, both groups of employees are located at different locations and need to connect to company servers and machines remotely. LogMeIn Pro by GoTo helps us to address this problem of remote connectivity.

Pros

  • Remote Connectivity to Both Development and Support Teams
  • Centralized Dashboard and Easy to Use User Interface
  • Security Features such as 2FA
  • Good connectivity to Remote Machines

Cons

  • LogMeIn Pro by GoTo Has Occasional Downtime
  • File Management Capabilities are Limited
  • Password Management and Peridoical Password Reset

Return on Investment

  • Faster On-boarding of New Employees for Remote Connectivity
  • Minimal Administration Overhead
  • Cost Savings

Usability

Alternatives Considered

GoTo Connect and GoTo Meeting

Other Software Used

Azure App Service, Veeam Agent for Microsoft Windows, Acronis Cyber Protect Cloud, Microsoft 365, Veeam Data Cloud for Microsoft 365

Good value for the money for sales and IT employees.

Incentivized
Marissa NovakView profile
Marketing Manager in Marketing at Akorbi (5001-10,000 employees)

Use Cases and Deployment Scope

We used this for employees that often travel so that they have access to everything at all times. Some have desktop computers and laptops that they both use; this is a great way to ensure that they always have their files readily available regardless of the location or device they are using.

Pros

  • Smooth operations.
  • Not much for implementation.
  • Saves login information.

Cons

  • I don't have any cons at this time.

Return on Investment

  • Improved operations - people could access what they needed when before they couldn't.
  • Integrates well with systems.
  • IT can use it to fix systems.

Never Have Unhappy Customers

Paul CharbonnetView profile
Founding Partner in Customer Service at Investors FastTrack (1-10 employees)

Use Cases and Deployment Scope

We support Investors FastTrack software and train users in our products. Typical calls include: Set up a new machine, unexpected results when using FastTrack, Windows Upgrades screw everything up, when all else fails reboot Windows. Users commonly install "protection" software that prevents upgrades to our products. New users are initially lost. We go over the screens they see and explain the proper use of FastTrack.

Pros

  • Help older users remember skills they seldom use
  • We assess user investment goals and calculate the effort required to achieve
  • LogMeIn Pro makes a connection if at all possible. Users often complain about our update service when the problem is their poor line quality.
  • We can view events, upgrades status, what software might be installed that is causing the problem. The users often do not read error messages and cannot describe the actual problem.

Cons

  • Make it easier for users to connect.
  • There are useful new features, but no communication to us that they exist.

Return on Investment

  • Enormous. Our reputation for quality of product and service is very good.
  • Problems can be solved quickly. A single technician and get much more done.
  • LogMeIn Pro is priced reasonably.

LogMeIn Pro Alternatives

Products similar to LogMeIn Pro that may also meet your needs.
View all LogMeIn Pro alternatives
TeamViewer
CompareLearn more
Splashtop
CompareLearn more
AnyDesk
CompareLearn more