Marketing Systems Group

PRO-T-S is a predictive dialing system specifically designed for the survey research industry. According to the vendor, it caters to companies of all sizes, including market research firms, call centers, data collection agencies, market research consultants, and academic researchers.

Key Features

Research Predictive Dialing: PRO-T-S integrates interviewers, CATI systems, and telephony operations to enhance interviewer productivity. It offers multiple dialing modes for flexibility and productivity and can be seamlessly integrated with various CATI systems. Additionally, its software-based dialing reduces hardware failure risk and saves space.

DSM Plus: This feature provides comprehensive tools for managing recorded audio files. It enables centralized collection and storage of recordings, compresses them for better storage utilization, and improves access and usefulness through tagging and key question validation.

Remote Interview Module: PRO-T-S enables interviewers to work remotely as if they were on-site. It offers a centralized web-based interviewing system with complete monitoring and quality control capabilities, providing enhanced flexibility for interviewers and call center managers.

Automatic Call Distribution: PRO-T-S efficiently handles inbound studies by transferring calls directly to the predictive dialer and queuing callers when interviewers are unavailable. It also allows for customizable messages and music on hold for callers in the queue.

Call Transfer: This feature ensures respondent confidentiality during call transfers. It allows for transfers to IVR systems, service bureaus, or other call centers, and supports warm transfer to an outside party with hold, pickup, and conferencing functions, making it suitable for managing sensitive and confidential topics.

IVR Integration: PRO-T-S seamlessly combines live interviewing with IVR systems, enabling multi-mode interviewing. It supports various CATI systems, facilitating easy implementation of multi-mode interviewing.

Remote Audio Monitoring: This feature provides secure, passcode-protected dial-in access for clients or project managers. It allows for easy monitoring of projects and interviewers from anywhere, enhancing quality control and client satisfaction.

Interface to VOIP: PRO-T-S utilizes Session Initiated Protocol (SIP) for VOIP communications. It supports G.711 and G.729a codecs for clarity and efficient bandwidth utilization. This feature converts SIP calls to ISDN-type outcomes for analysis and reporting, and is compatible with various call center interfaces and technologies.