TrustRadius Insights for MatrixCare are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Regular Updates: The software is regularly updated to ensure compliance with regulatory standards and industry requirements, which has been appreciated by many users. Several reviewers have mentioned that the regular updates provide them with confidence in the software's ability to meet their needs and remain up-to-date.
Helpful Customer Support: Customer support is typically very good, providing helpful assistance to users. Many users have praised the customer support team for their responsiveness and knowledgeable guidance when facing any issues or questions. This level of support has contributed to a positive user experience for several reviewers.
Valuable Drill-Down Feature: The ability to drill down into Journal entries and view attached backups is a valuable feature that users appreciate. Some users have specifically mentioned how this feature helps them gain better insights into their financial data and easily access supporting documentation when needed.
We utilize Matrix Care as a time tracking system in the health care world. We enter patient related visits, mileage and office time to be sent to our payroll vendor. The time is extracted in a file format our payroll vendor can utilize and loaded via SFTP. It is also integrated to feed employee information and be fed employee information from our source of truth HR systems.
Pros
time tracking
user interface
Cons
ease of customization
Likelihood to Recommend
Its easy to use and intuitive allowing to you track visit related items and associated documentation involved with each patient/visit
VU
Verified User
Contributor in Human Resources (10,001+ employees)
MatrixCare is used for our medical billing software and where we store resident information. The entire organization uses it and it addresses the file keeping for residents so that we can bill Medicare/Medicaid through our RUG rates.
Pros
Store resident files, forms and scanned documents in a convenient location.
Navigate through each level of facility care for the super users is easy.
Security settings to make sure users can see what they need, not overly public per HIPPA rules.
Cons
Customization is somewhat limited
Implementation was not easy either, my company was the first to launch MartixCare ONE which is for a multilevel care facility.
Likelihood to Recommend
MatrixCare is going to help my facility grow, we are going through a redevelopment and are increasing the number of residents and facility departments. I think the program is built for tons of data and tries to simplify it for the better. We switched over from another major competitor and there are a few things that are almost more complex to do. This might be an access issue form our IT team is still trying to figure out. I think, overall, we needed a stronger project manager from both ends since there was and still is confusion from the clinical team.
VU
Verified User
Employee in Finance and Accounting (501-1000 employees)
MatrixCare is being used across our entire organization. It addresses the problem of limited access to patient records. With it, the number of staff who have access to a single chart is limitless. We all utilize specific features. For me, it addresses the problems of tracking data and physician visits.
Pros
The Admit/Discharge Report holds high value to me by presenting key information like medical record number, room number, provider and the hospital that the patient transferred from, including a breakdown of their status i.e. admission, discharged, expired etc.
The Physician Visit Schedule by Assigned report helps me to keep providers in compliance with federal mandates. I am able to select criteria to refine the resultant data to a specific hall or provider. The results of this report include patient name, the scheduled interval and due date.
When it comes to ROI, the Chart Access feature does all of the work for me. With just a few checkboxes, all necessary records for release are extracted and compiled, leaving me to attend to other tasks at hand.
Cons
It would be great if paper records could be scanned directly into the patient chart. Presently they are scanned to my email, then downloaded, uploaded into Matrix where the attachment process begins. So, there are a lot of steps.
I am in this application about 90% of my day and it logs me out frequently, for security purposes of course but it's still annoying.
The available buttons for the attachment process are very small and close to each other which leads to attaching a file of many individual notes to a single patient record and of course I have to remedy that.
Likelihood to Recommend
MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits.
I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.
Used across the organization to document and communicate health care needs/protocol for residents and includes the filing of labs, orders, and hospital records.
Pros
-easy to use a filter system to provide individualized dashboards
-variety of reports to generate info as needed
-ability to "copy observations" so you don't have to reinput all the info on quarterly assessments
Cons
the MDS section doesn't always register that a section has been signed and completed, showing up on the dashboard as still needing to be done.
The MDS section will state you're still "in" someone's MDS when you're complete. There have been multiple times where I've had to fully log out of Matrix to be "logged out" of someone's MDS even though I had signed.
Likelihood to Recommend
It is most appropriate for all healthcare related documentation.
The Skilled Nursing Facility and associated company that our Therapy Company subcontracts with utilizes MatrixCare for EMR purposes for managing patient care, meds, etc.
Pros
Management of nursing orders - ability to search current and discharged orders is convenient and user-friendly.
Progress Notes are easily imputable, and searchable.
The dashboard has a variety of options for frequently used information.
Cons
The reports can be challenging to run, having to reset the search criteria each time.
The MatrixCare program is not easily used on tablets.
There are some limitations with regards to the POC ability.
When the internet is down, there is not an offline version to be used in the interim.
Likelihood to Recommend
MatrixCare is well suited for basic medication delivery and patient care charting on desktop or laptop devices with a sufficient wifi signal.
