MatrixCare is decent for larger companies, build it from the start correct!
July 20, 2019

MatrixCare is decent for larger companies, build it from the start correct!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with MatrixCare

MatrixCare is used for our medical billing software and where we store resident information. The entire organization uses it and it addresses the file keeping for residents so that we can bill Medicare/Medicaid through our RUG rates.
  • Store resident files, forms and scanned documents in a convenient location.
  • Navigate through each level of facility care for the super users is easy.
  • Security settings to make sure users can see what they need, not overly public per HIPPA rules.
  • Customization is somewhat limited
  • Implementation was not easy either, my company was the first to launch MartixCare ONE which is for a multilevel care facility.
  • Positive: Better tools and invoicing residents is structured better
  • Positive: Partnering companies are who we use like Casamba and the MatrixCare "talks" to them so its easy to import data.
  • Negative: might have not been set up right due to the lack of leadership.
MatrixCare is more updated, when we used our old program is was stuck in the past and was built when we were a much smaller company. MatrixCare is a one-stop-shop so that is why we picked it. There was another company we looked at but we didn't go with it because of the layout of the program.
MatrixCare is going to help my facility grow, we are going through a redevelopment and are increasing the number of residents and facility departments. I think the program is built for tons of data and tries to simplify it for the better. We switched over from another major competitor and there are a few things that are almost more complex to do. This might be an access issue form our IT team is still trying to figure out. I think, overall, we needed a stronger project manager from both ends since there was and still is confusion from the clinical team.