MatrixCare is decent for larger companies, build it from the start correct!
July 20, 2019
MatrixCare is decent for larger companies, build it from the start correct!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with MatrixCare
MatrixCare is used for our medical billing software and where we store resident information. The entire organization uses it and it addresses the file keeping for residents so that we can bill Medicare/Medicaid through our RUG rates.
Pros
- Store resident files, forms and scanned documents in a convenient location.
- Navigate through each level of facility care for the super users is easy.
- Security settings to make sure users can see what they need, not overly public per HIPPA rules.
Cons
- Customization is somewhat limited
- Implementation was not easy either, my company was the first to launch MartixCare ONE which is for a multilevel care facility.
- Positive: Better tools and invoicing residents is structured better
- Positive: Partnering companies are who we use like Casamba and the MatrixCare "talks" to them so its easy to import data.
- Negative: might have not been set up right due to the lack of leadership.
MatrixCare is more updated, when we used our old program is was stuck in the past and was built when we were a much smaller company. MatrixCare is a one-stop-shop so that is why we picked it. There was another company we looked at but we didn't go with it because of the layout of the program.
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