Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.
The following is a quick overview of editions offered by other software in similar categories
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand…
For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand…
communications, and it's at the heart of everything we do. With our flexible, cost-effective cloud communications and collaboration solutions, we've created … Price Product Features Product Usability Product Reputation Prior Experience with
(promoters and detractors). Most companies value customer feedback, and this is an opportunity to provide more value to our promoters and to re-establish good … Medallia is being used by the entire organization as we value customer feedback. May it be a promoter or a detractor, we immediately take action and reach … certain issues, and the most common…
enterprise solution, smaller businesses may find it difficult to justify the cost.
dashboards, resulting in long turnaround times and inefficiency. Medallia charges for both "units" and users. "Units" are defined as named individuals in … It's an expensive system and I don't think we have achieved a good return on investment.
as a stand-alone customer experience management system but I find great value in using Medallia completely integrated with Salesforce. It then creates … as a stand-alone customer experience management system but I find great value in using Medallia completely integrated with…
strengths and weaknesses. You'll be able to make your customers feel more valued in asking for their feedback in improving, adding another layer of positive
