Most Commonly Comparedto Medallia

Best Medallia Alternatives for Small Businesses

Sogolytics

Score 8.8 out of 10

Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.

Higher Rated Features

There is not enough information to display features

Qualtrics

Score 7.4 out of 10

Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.

Higher Rated Features

There is not enough information to display features

Zendesk Suite

Score 8.2 out of 10

The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer…

Higher Rated Features

  • Incident and problem management
  • Self Help Community
  • Multi-Channel Help

Zoho CRM Plus

Score 7.8 out of 10

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

Higher Rated Features

There is not enough information to display features

MindTouch

Score 7.0 out of 10

MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.

Higher Rated Features

There is not enough information to display features

Best Medallia Alternatives for Medium-sized Companies

CustomerSuccessBox

Score 9.5 out of 10

What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores. CustomerSuccessBox…

Higher Rated Features

  • Customer Data Extraction / Integration
  • Customer Success Management
  • CSM Reporting & Analytics

Quadient Inspire

Score 9.4 out of 10

Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.

Higher Rated Features

There is not enough information to display features

PG Forsta HX Platform

Score 9.0 out of 10

The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer.

Higher Rated Features

There is not enough information to display features

Sogolytics

Score 8.8 out of 10

Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.

Higher Rated Features

There is not enough information to display features

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Higher Rated Features

There is not enough information to display features

SAP Service Cloud

Score 8.7 out of 10
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SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

Higher Rated Features

There is not enough information to display features

Webex Contact Center

Score 8.7 out of 10
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Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Customer interaction analytics

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Interactive voice response

Genesys Cloud CX

Score 8.5 out of 10
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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Inbound call routing

Kustomer

Score 8.4 out of 10

Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Best Medallia Alternatives for Enterprises

Quadient Inspire

Score 9.4 out of 10

Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.

Higher Rated Features

There is not enough information to display features

Verint Knowledge Management

Score 9.1 out of 10

Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible.

Higher Rated Features

There is not enough information to display features

PG Forsta HX Platform

Score 9.0 out of 10

The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer.

Higher Rated Features

There is not enough information to display features

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Higher Rated Features

There is not enough information to display features

SAP Service Cloud

Score 8.7 out of 10
Learn More

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

Higher Rated Features

There is not enough information to display features

Webex Contact Center

Score 8.7 out of 10
Learn More

Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Customer interaction analytics

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Interactive voice response

Genesys Cloud CX

Score 8.5 out of 10
Visit Website

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Inbound call routing

Kustomer

Score 8.4 out of 10

Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Gainsight CS

Score 8.4 out of 10
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Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,…

Higher Rated Features

  • Platform & Infrastructure
  • CSM Reporting & Analytics
  • Security