What is MiaRec Conversation Analytics?
MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale.
MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more across customer interactions.
MiaRec ultimately aims to help users:
- Improve Contact Center Efficiency and Productivity
- Improve Customer and Agent Retention
- Enhance CX and Increase Customer Satisfaction
- Minimize liability and comply with legal requirements
- Improve marketing and business intelligence
Categories & Use Cases
Screenshots
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Screenshot of Access both at-a-glance views and granular visibility into the sentiment analysis and scoring of customer interactions.
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | No |
| Supported Countries | United States, Canada, Denmark, Mexico, France, Spain, Sweden, Germany, Italy, United Kingdom, Brazil, Switzerland, Portugal |
| Supported Languages | English, Spanish, French, Portuguese (Brazilian version) |
FAQs
What are MiaRec Conversation Analytics's top competitors?
NiCE CXone, Calabrio ONE, and Verint Workforce Management are common alternatives for MiaRec Conversation Analytics.
Who uses MiaRec Conversation Analytics?
The most common users of MiaRec Conversation Analytics are from Enterprise.