Cisco Unified Communications Manager (Call Manager)

Score8.7 out of 10

193 Reviews and Ratings

What is Cisco Unified Communications Manager (Call Manager)?

Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.

Categories & Use Cases

Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Category average: 8.6
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 7.4
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 7.8

User templates
Create and apply batch configurations to multiple users at once
Category average: 7.1
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 6.9
Call recording
Automatic recording of inbound and outbound calls
Category average: 7.4

Most Frequent Users

Top 3 industries using Cisco Unified Communications Manager (Call Manager).

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

17.8%

718 installations of 4,044

#2 most frequent

Manufacturing

10.0%

404 installations of 4,044

#3 most frequent

Finance and Insurance

9.8%

396 installations of 4,044

Pros

Robust call routing and queuing capabilities
Efficient device and user provisioning and management
Strong integration with third-party SIP trunking and Cisco products

Cons

Perceived complexity in administration and ease of use
Limited seamless interoperability with non-Cisco third-party services
Need for improved device management search functions and tracking

Eric Sampson

Voice Engineer in Engineering at Advocate Health (10,001+ employees employees)

Use Cases and Deployment Scope

We use it for all of our communication devices, Jabber, and all of our phone calls inside and outside of the hospital. So just inbound, outbound calling.

Pros

It allows us to get in and set up users. We can do certain dial plans, make everything specific to each user as they need it.

Cons

On the gateways, configuring them could be done a little simpler. When you upload into actual call manager, it's not as free. Building the tar file and then putting it inside of the actual server.

Return on Investment

It's allowed all of us within our whole organization, the Midwest and Southeast to come together on one phone system and everybody worked together with it.

Usability

Other Software Used

Microsoft Teams

Todd Weavil

IT Manager in Information Technology at Advocate Health (10,001+ employees employees)

Use Cases and Deployment Scope

In our organization, We have 5 Cisco Unified Communications Manager (Call Manager) clusters. We are a major health care company. Cisco Unified Communications Manager (Call Manager) is our main communications platform

Pros

basic call functionality
call queing
voicemail

Cons

easier administration

Return on Investment

The impact Cisco Unified Communications Manager (Call Manager) has on our organization's overall business objectives is that since Cisco Unified Communications Manager (Call Manager) is our standard platform, we buy in volume for better discounts

Usability

Alternatives Considered

Webex App

Darren Taylor

Voice engineer in Engineering at Atrium/advocate health (10,001+ employees employees)

Use Cases and Deployment Scope

In our organization, we use Cisco Unified Communications Manager (Call Manager) to Manage phone system for our medical center

Pros

managing phones
managing call handlers

Cons

I think it is good

Return on Investment

The impact Cisco Unified Communications Manager (Call Manager) has on our organization's overall business objectives is that Cisco Unified Communications Manager (Call Manager) manages our phones

Usability

Verified User

Manager in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

This is the platform that [...] County uses to support our voice services. The products allows us to incorporate multiple entities into a single voice platform and the scope of our use case for choosing Cisco Unified Communications Manager (Call Manager) is the ease of adding additional third party products into the platform

Pros

Ease of additional products lines into the solution
Provides a robust server that offers a stable and reliable system for voice services
Administrators are able to manage phone sets and programming

Cons

The hardware needed to support Cisco Unified Communications Manager (Call Manager)
Single Number Reach ease for end-users to activate/deactivate
Ability for end-users to manager their phone lines w/o using a third party

Return on Investment

Positive impact migrating from the Avaya platform to Cisco Cisco Unified Communications Manager (Call Manager)
Positive impact of integrating all Cisco calling products offered
Negative - investment is about 7 years in after merge - looking into cloud

Usability

Other Software Used

Cisco Duo

Verified User

Engineer in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

In our organization, Cisco Unified Communications Manager (Call Manager) is used as a hybrid call platform

Pros

Stability
Scalability
Call Processing

Cons

Failover
Software upgrades
Feature Parity

Return on Investment

ROI for full redundant solution
Negative impact when software bugs

Usability

Alternatives Considered

Avaya Aura

Other Software Used

Intel Expressway Service Gateway

RingEX

Cisco Unified Communications Manager (Call Manager)

What is Cisco Unified Communications Manager (Call Manager)?

Categories & Use Cases