Microsoft 365 Copilot

Score8.1 out of 10

168 Reviews and Ratings

What is Microsoft 365 Copilot?

For enterprises, Microsoft 365 Copilot (or just Microsoft Copilot) is a generative AI operating as an intelligent virtual assistant for work. Through a chat interface, business users can use it to solve a variety of complex tasks.

Categories & Use Cases

#1 most frequent

Professional, Scientific, and Technical Services

21.8%

2,128 installations of 9,758

#2 most frequent

Manufacturing

14.4%

1,405 installations of 9,758

#3 most frequent

Finance and Insurance

12.7%

1,236 installations of 9,758

Lauren Charleson View profile

Director of Communications in Marketing at Weidner Apartment Homes (1001-5000 employees employees)

Use Cases and Deployment Scope

Microsoft 365 Copilot is a productivity tool that primarily helps our teams manage their email and calendars. I think it's great at saving time when you leverage its summarization tools, and it helps you become a better employee with its automated daily recap of things you might need to address or have missed, so you know what to come back to.

Pros

Summarizations
Daily Recaps
Suggestions of new tasks or follow ups

Cons

I don't think it's a great LLM model on its own, and it is a better complementary feature to the O 365 suite instead of a standalone AI source like a chat GPT
I think it has a fairly weak summarization and grammar check functionality in Word

Return on Investment

Time-saving
reduced missed follow ups
Good summarization for email threads

Usability

Other Software Used

Grammarly, LastPass for Business, monday.com

Verified User

Project Manager in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

I am using Microsoft 365 Copilot on daily basis to do several things as mentioned below:
I use it summaries the MOM of my meetings.
I use it to write the verbiage of the emails which I have to send to a large number of audience.
I am using it to design the Job Descriptions for me to do the hiring.
I use it to the do analysis of my ticket chunk which is usually huge and takes a lot time if I do by my own.
I have also created a new agent some time back which is used to look for any document which is available in my desktop and I am unable to search for it.

Pros

Analysis of the documents , SOPs , Excels is something it does very well.
If you create agents they work well and can be optimze to work for everything you want like I created a knowledgebase for the agent then ask the agent questions which it fetches for me from the database I created for it.
It is always better to use it for all your grammatical area like getting the verbiage or MOM of the meeting or other details.

Cons

I would prefer if the billing mechanism is way better then current as it is complex and expensive at the same time.
it hallucinates sometime which needs to be fixed.
It is difficult to work with other applications like the interaction or integration is better in other AI tools compared to Copilot Microsoft.

Return on Investment

In terms of ROI it is able to reduce the 30% of the workload of teams which later is utilized in other work and ended up saving the cost of 1 FTE
Other than the workload it is used in the ServiceNow integration which further reduce the effort for service desk team and saved 2 to 3 FTE's as tickets are generated and fixed automatically by the tool on the first level by chat bot.

Usability

Alternatives Considered

Google Gemini and Anthropic Claude

Other Software Used

ServiceNow IT Service Management, SolarWinds Server & Application Monitor, Redwood RunMyJobs

Xiang Li

Director in Information Technology at nyit (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Copilot in Word. It helps us create document drafts. We also use Copilot to create charts in spreadsheets. We like the function "Show data insights" provided by Copilot to finish the task in a table. We are exploring its use in creating PPT slides and composing emails.

Pros

Write document drafts.
Finish the tasks listed in a table.
Write emails and reply emails.

Cons

The document of the use of Copilot is weak.
Copilot Deployment Kit is not written clearly.
The integration of Copilot on MS Office is not perfect.

Return on Investment

Help to reduce the workload.
Its Integration in Microsoft 360 makes it very useful.
The high accuracy of the information created is required.

Usability

Alternatives Considered

Google Gemini, ChatGPT and Generative AI Apps Bundle By Appyhigh Prime

Other Software Used

ChatGPT, Google Gemini, IBM Watson Content Analytics

Matt Aldridge View profile

Knowledge Lead in Information Technology at ACC New Zealand (1001-5000 employees employees)

Use Cases and Deployment Scope

Copilot has many instances: Free, Premium, and Agents. We are using the premium and agents, so my review will cover these aspects. We use Copilot to connect to all the Microsoft 365 applications to help understand the organisation, find content that's relevant to our project work, and creating content for various purposes. We also use it across Power BI, Excel, and other power applications to help development tasks. We also use Copilot agents for specific special audiences and tasks.

Pros

Create custom chatbot agents
Native support for all M365 applications
Finding content and answering questions with organisational context
Developing content with organisational context

Cons

Integration with other data sources
Incompatibility with custom SharePoint modules
Bias to surface content from documents, over SharePoint sites

Return on Investment

Increase efficiencies with note taking and drafting content
Improve awareness and comprehension of organisational context
Reduce the need for administrative roles

Usability

Alternatives Considered

ChatGPT

Other Software Used

ChatGPT, Anthropic Claude, Google Gemini, Perplexity

Verified User

Manager in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

This tool helps me craft professional responses to others. It also allows me to take data and analyze it in a fast and efficient manner. It can summarize meetings for me to help me stay on track. it can help layout outlines of plans that I need done. It assists with simple how-tos that are otherwise easy to find, but it can synthesize the steps quickly.

Pros

Guides or How-Tos
Analyze data I have in documents or spreadsheets
Craft professional responses based on data

Cons

Cost can be high for business use
The tool could be made to launch faster
There are some file formats it cannot accept

Return on Investment

It’s brought efficiency up
It’s brought mistakes down
It’s saved time analyzing

Usability

Alternatives Considered

ChatGPT

Other Software Used

Trello

Microsoft 365 Copilot

What is Microsoft 365 Copilot?

Categories & Use Cases

Most Frequent Users

Professional, Scientific, and Technical Services

Manufacturing

Finance and Insurance

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