Joule

Score8.1 out of 10

224 Reviews and Ratings

What is Joule?

Joule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes.

Categories & Use Cases

Media

Screenshot of the Joule AI agent that helps a production supervisor respond faster, avoid delays, and handle shop-floor disruptions to keep production running at maximum efficiency.

Screenshot of how Joule can deliver insights grounded in business data, empowering employees to make faster, data-driven decisions.

Screenshot of Joule's AI assistance that helps employees work faster by guiding them to the SAP applications and screens where they can complete their next task.

Screenshot of Generative AI assisted code development with Joule that helps teams deploy custom applications and extensions faster.

Screenshot of Joule Studio, where teams can build custom skills and AI agents to address any specific business needs.

1 / 5

Screenshot of the Joule AI agent that helps a production supervisor respond faster, avoid delays, and handle shop-floor disruptions to keep production running at maximum efficiency.

#1 most frequent

Manufacturing

32.1%

92 installations of 287

“In our organization, we use Joule for Development automation”
— Architect, development (5001-10,000 employees)

#2 most frequent

Professional, Scientific, and Technical Services

16.0%

46 installations of 287

“As calculated by team, we see 25% boost in efficiency overall (code & testing), saving time on new analysis, understand new syntaxes or going in search of API for the integration, etc.”
— Mrs, IBM India Ltd. (10,001+ employees)

#3 most frequent

Information

7.7%

22 installations of 287

“Currently it is being used for the standard HR use cases Success factors offers out of the box. We have been developing some custom use cases with the skills and agent builder in Joule Studio as a part of the beta program.”
— Delivery Director, Accenture (10,001+ employees)

Sudheer Kurapati

SAP Development Lead in Finance and Accounting at United Therapeutics (501-1000 employees employees)

Use Cases and Deployment Scope

I am using Joule for Developer to learn how it works, refactoring code using natural language prompts to get smart code predictions for my current ABAP version, enhancing code consistency, and aligning with SAP-specific best practices.

Pros

Provide code up to some extent.
Reduce some coding effort.
Code Explanation & Understanding.

Cons

More interact with code development.
Better I'd available for on-premise version.
Still, Code Quality Requires Constant Human Verification, not generating 100% accuracy code.

Return on Investment

Provide code with SAP best practice.
Still need some more improvements to provide code specific to environment.
Well explained legacy code by point wise.

Usability

Alternatives Considered

Anthropic Claude

Other Software Used

ChatGPT, Anthropic Claude

Jan Riecken View profile

Domain Architect Finance & Digital Enterprise Core in Information Technology at Jungheinrich AG (10,001+ employees employees)

Use Cases and Deployment Scope

Currently in test phase for IBP, Consultants, and in activation as Joule basic for new S/4 ERP. It's planned to address business automation / autonomous processes with the support of Joule. E.g., an autonomous enterprise scenario for a new line of business. Currently, it's very challenging to get the basic setup activated and make the tool usable. Additionally, we expect advantages for the first entities in the new ERP System to gain from being first on a brand-new ERP. The current scope of Joule, as "advanced Google," is far too narrow.

Pros

Guiding the user to the correct place.
Answering context-specific questions.
Making AI directly accessible for SAP user.
Support in ABAP / Customizing-related questions.

Cons

Autonomous process handling.
User less processes.
Intend-based, long-running tasks.

Return on Investment

Negative ROI due to the prepaid licensing without real impact.
Currently negative impact on SAP's reputation due to the missing impact.
Negative impact due to missing announcements on the next steps until Sapphire.

Usability

Alternatives Considered

Microsoft Copilot Studio and Azure Databricks

Other Software Used

Microsoft Copilot Studio, SAP Cloud ERP, Microsoft 365

Anita Anello

Founder / CEO in Professional Services at The Ripple Affect (1-10 employees employees)

Use Cases and Deployment Scope

We are using Joule to access business processes and increase our go to market approach.

Pros

Understanding my requests
Delivering data driven results
Following my business rules

Cons

Granting access to responses for users that do not have rights to the data.
Speed in results
Accuracy

Return on Investment

Increased efficiency
Improving our business processes
Still waiting to see the roi

Usability

Alternatives Considered

Anthropic Claude, Perplexity, ChatGPT, Google Gemini, Llama by Meta, DeepSeek, Grok Academy, Kimi AI and Qwen

Ravi Santani

Global Technology Leader in Information Technology at Johnson Controls (10,001+ employees employees)

Use Cases and Deployment Scope

Joule is used at multiple areas:
We use Joule for SAC, Joule for IBP, Joule for Developers & Joule for consultants. Joule is also being leveraged for BTP and S4 to create many Joule agents. Team is actively working to leverage standard Joule agents and also building SAP Joule custom skills and agents

Pros

Navigates apps and provides the correct apps/ dashboards
SAC Agents work very well
Joule for developers work very well

Cons

Integrate with Claude
Use Joule assisted agents for Data Migration

Return on Investment

Better user experience
Faster interaction resulting in to efficiencies
Accelerated development

Usability

Alternatives Considered

Anthropic Claude

Other Software Used

Anthropic Claude

Jorge Sá View profile

Integration Team Lead in Information Technology at Effective People (51-200 employees employees)

Use Cases and Deployment Scope

Joule by itself does not add much on our day-to-day business. Our company focuses more on the SuccessFactors platform so to be able to take value out of Joule we had to build Joule Studio skills around it in order to do some more specific tasks. Some quick examples: get information on Leavers, do calculations on maternity pay scenarios, and so on. Without Joule Studio, Joule could only do transactional stuff and quick actions, which by itself is not a great value added.

Pros

Executes most of the time the correct Joule Skill
Good to run quick actions without going to the user profile

Cons

In SuccessFactors Joule should have more tools out of the box.
There should be more examples on what is possible to do with Joule or Joule Studio in Successfactors, all available examples seem to focus only on Payroll or Inventory management leaving the HR behind.
Document Grounding should be easier to implement, and should be possible to have some kind of permissions per couuntry / user group for specific documents. The implementation with Sharepoint makes it harder to complete because normally we need some extra team to join and help and until now, I always had issues implementing it. I believe that it would make it much easier if the documents could be stored and managed inside SuccessFactors.

Usability

Other Software Used

SAP SuccessFactors HCM, SAP Integration Suite, SAP Identity Management

Oracle Digital Assistant

Agentforce

Microsoft 365 Copilot

Joule

What is Joule?

Categories & Use Cases

Media

Most Frequent Users

Manufacturing

Professional, Scientific, and Technical Services

Information

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Usability

Other Software Used

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