Microsoft Copilot Studio changes the enterprise game.
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
We have explored using Microsoft Copilot Studio within our business to create chatbot agents which help with a variety of tasks. Most notably to create a general use knowledge bot for our entirely operational workforce. The goal of this bot is to improve discovery of knowledge, and improve the user experience by condensing complexity into plain language.
Pros
- Agentic workflows
- AI chatbots
- Deploying via Teams
- Multiple knowledge sources
Cons
- Ability to combine multiple sources in one query (indexing)
- SharePoint integration - word count limit detrimental
- Clearer communication and understanding of features and limitations
Likelihood to Recommend
Where you have a very finite and specific use case, that matches well with the intended use case of the product, it tends to be a great fit. For example we created a plain language chatbot which can rewrite any given piece of text into plain language, referring to specific internal standards.
MA
Matt Aldridge
Knowledge Lead in Information Technology at ACC New Zealand (1001-5000 employees)
Vetted Review
1 year of experience