Microsoft Copilot Studio changes the enterprise game.
August 25, 2025

Microsoft Copilot Studio changes the enterprise game.

Matt Aldridge | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Copilot Studio

We have explored using Microsoft Copilot Studio within our business to create chatbot agents which help with a variety of tasks. Most notably to create a general use knowledge bot for our entirely operational workforce. The goal of this bot is to improve discovery of knowledge, and improve the user experience by condensing complexity into plain language.

Pros

  • Agentic workflows
  • AI chatbots
  • Deploying via Teams
  • Multiple knowledge sources

Cons

  • Ability to combine multiple sources in one query (indexing)
  • SharePoint integration - word count limit detrimental
  • Clearer communication and understanding of features and limitations
  • Speed of delivery
  • Scale of deployment
  • Increase of access
Microsoft Copilot Studio is very easy to design new chatbot agents and deploy them to users, it revolutionises the ability to develop and deploy these types of solutions at scale. It does something similar to Power Automate - where it is a low/no code solution that enables tech capabilities not easily possible prior.
Really there is no other solution for enterprises than Microsoft Copilot Studio, as every business in New Zealand is already using MS licensing and backend infrastructure. This addition is game changing for those who otherwise would be locked out of solutions that would require new licensing structures to enable these capabilities.

Do you think Microsoft Copilot Studio delivers good value for the price?

Yes

Are you happy with Microsoft Copilot Studio's feature set?

Yes

Did Microsoft Copilot Studio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Copilot Studio go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Copilot Studio again?

Yes

Where you have a very finite and specific use case, that matches well with the intended use case of the product, it tends to be a great fit. For example we created a plain language chatbot which can rewrite any given piece of text into plain language, referring to specific internal standards.

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