TrustRadius: an HG Insights company
Microsoft Teams Logo

Microsoft Teams Reviews and Ratings

Rating: 8.1 out of 10
Score
8.1 out of 10

Community insights

TrustRadius Insights for Microsoft Teams are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive Integration: Users have praised Microsoft Teams for its seamless integration with the Microsoft suite, enhancing real-time collaboration and document editing capabilities. The platform's comprehensive integration simplifies workflows and boosts productivity among team members.

Efficient Communication Features: Reviewers appreciate the robust peer-to-peer communication options in Microsoft Teams, including messaging, video calls, and voice calls that facilitate business operations efficiently. These features enable quick decision-making and seamless information sharing within teams.

Convenience in Organization: Users value the platform's user-friendly interface and organizational features such as breakout rooms, real-time updates on user status, and effective operation on mobile devices. The intuitive design of Microsoft Teams streamlines teamwork and enhances overall project management efficiency.

Reviews

321 Reviews

Videos

Trustworthy - MS Teams stellar experience

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

In my Company, I will use the MS Teams for chats to collaborate with the team as well with my clients, to schedule meetings, to keep reminders which will helps me to recall/remind me without fail any tasks, Get help through ASKGSD chicklet, to track my activities through Activity, to keep my files, collaborate with cross teams along with R&D in group channels, in sometimes I will use poll app to collect anonymous votes/feedback to improve the team's strength

Pros

  • chats
  • meetings
  • reminders
  • poll activity to collect anonymous voting
  • store/share files/documents across the teams/group channels

Cons

  • classroom chats, which are limit and hard to figure to see all the participants. Breakout Room Limitations
  • With more GIfs/Emojis
  • limited group channel capacity
  • too much slow or hung and unable to change the status of the MS Teams

Likelihood to Recommend

MS Teams is the Best to compare to Zoom in all aspects.For data security and the chats which we did over the Teams it will remain same even though you have left the meeting whereas in Zoom once logged out the chat will vanish

Vetted Review
Microsoft Teams
4 years of experience

All-in-One Workspace for Communication

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

In my work I use Microsoft Teams to connect seamlessly with students ,colleagues and research partners from different locations.During Covid it came through for me in way that even in future decades will still l choose it ,I was able to deliver lectures ,host and attend virtual meetings as well as collaborate with colleagues without facing challenges of physical travel.Also previously I was using emails and whatsapp for student questions ,different file sharing apps for course materials and others apps for virtual meetings and collaboration. Everything was scattered but MS Teams centralized all of this into one unified workspace making easier to manage communications and file sharing in a single location.The chat and calls both audio and video features are helpful for conducting academic discussions and decisions which improves our productivity and collaboration.

Pros

  • Stable performance support smooth communication even with large number of participants
  • Screen sharing and video conferencing tools that gives engaging virtual discussions and meetings
  • High quality video and audio
  • File sharing
  • Excellent cross device sync

Cons

  • Integration with outlook is not always smooth.
  • Only allow sharing of one screen at once

Likelihood to Recommend

I give Microsoft Teams 10/ 10 because it the best for holding virtual meetings and lecturer even with large number of participants the experience is consistent. The tool unify chat ,file sharing ,meetings all in one all in one place which eliminates the inefficiency of scattered communication.

MS Teams Review by Vigram

Rating: 9 out of 10

Use Cases and Deployment Scope

We use Microsoft Teams for Client Calls, Town Hall meetings, Internal Virtual Trainings. Business Problems: - In connecting with persons outside the organization - Disconnection of call in middle of the meeting.

Pros

  • Video Call
  • Chat
  • Attachments

Cons

  • Integration
  • Visualization
  • User Interface

Likelihood to Recommend

Well suited for Internal Trainings, Townhall meetings, Client meetings. Less appropriate for Foreign Language Trainings over teams call.

Microsoft Teams is great in the workplace

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I use Microsoft Teams to quickly chat someone when I need a quicker response than email. I use it to conduct video calls. I also use it to store shared files and categorized them. It's very helpful to have a messaging system to reach colleagues without having to contact them through their personal phones, it gives a nice boundary.

Pros

  • Messaging/Chatting ability
  • Organization for different categories or groups of work

Cons

  • Video calls. Can be glitchy and sometimes it's hard to do stuff in the background during a call. Can make the laptop freeze

Likelihood to Recommend

It is a great tool for connecting with coworkers. I love the messaging feature. Great for connecting quickly and getting a more timely answer then sending emails and having to potentially wait a while for a response. I love the organization feature as well to store files and then share them with coworkers and just have it stored safely.

Vetted Review
Microsoft Teams
9 years of experience

Easy Internal tool needs help for external users

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

I use it for internal communication. Think quick messages that don't require email. I also use it for virtual client meetings.

Pros

  • Quick call to teammates
  • Easy to present screen
  • I like the team aspects for the firm

Cons

  • I wish it was easier for clients to who are not familiar with Microsoft Teams to use it. That's my biggest concern. I'd like it to be as intuitive as Zoom.

Likelihood to Recommend

It's wonderful for internal communications. Internally, everyone is familiar and able to navigate it.

It becomes difficult when working with external clients. Sometimes Microsoft Teams is so new to them that they're not able to navigate to the meeting and often pivot to a call.

Vetted Review
Microsoft Teams
3 years of experience

Microsoft Teams Meets the Needs of Modern Workplace

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I use several Microsoft Teams functions in my organization including the webinar feature, channels and MS planner.

These tools allow our staff to connect and communicate on various topics and projects in clear, streamlined channels while the webinar features allows us to provide education and training to our customers. The ability to have folders and files within each channel keeps information in one centralized location that's easily accessible by both our in-office and remote staff.

Pros

  • Keeps files organized by topic, keyword, year, and status
  • Provides a specific location for staff to communicate and share and receive updates on various projects
  • Connects information seamlessly from MS tool to MS tool (i.e. being able to share emails directly to a OneNote page)

Cons

  • The webinars feature has some missing functionally such as the ability for all users to use the Q&A feature (only those with a Microsoft Teams account can use it now), the ability to upload documents for attendees to easily access and download, and the ability for presenters and organizers to easily chat amongst themselves throughout the webinar.
  • The "Channels" organization hierarchy could be more clear. If you have several channels set up, it can get clunky and hard to find the specific channel you are looking for.
  • The MS Planner tool lacks functionality and organization. You cannot assign more than one person to a task and it's confusing when you try to share tasks with people - it would be nice if they were automatically added to someone's calendar.

Likelihood to Recommend

It is well-suited for an organization with many team members who are scattered throughout different locations. It offers organization and clarity to projects, files, and tasks in one centralized location. It would be a bit of an overkill for a small organization where everyone is in the same location 5 days a week.

Vetted Review
Microsoft Teams
3 years of experience

Its a good product overall but not the perfect work companion.

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

Communications. We're solely working from home, so Teams has been helpful. Although it has some very annoying quirks, it serves its purpose as our main communication platform. We use it for meetings, setting up online events, and overall general chat across the whole organization.

Pros

  • Setting meetings.
  • Chat system.

Cons

  • Search is a huge thing, it can be inaccurate at times.
  • Log in sometimes is clunky, or random log outs.
  • Online status is not accurate at times.

Likelihood to Recommend

It is pretty good for a chat platform, but if it's marketed for work or corporate jobs, it's missing some features. There's no way to make breakout rooms, which has been a feature on other platforms for years. On the other hand, general chat and group chats are pretty helpful as well.

A strong corporate communication tool

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We utilise Microsoft Teams as a secondary messaging tool to engage with clients and potential customers that use Microsoft as their worksuite. We will also use the video call feature to conduct product demos and have calls with potential clients and customers. Our product also integrates with Microsoft Teams to provide updates/results based on test results.

Pros

  • External connections are easy to set up
  • Clean when jumping between chat and video calls
  • Integration of copilot is useful
  • Chats UI is simple and easy to use

Cons

  • Overall UI is quite clunky with too many features
  • Notifications seem to be a bit spotty and don't always come through
  • Video calls UI is again quite heavy to use

Likelihood to Recommend

Microsoft Teams is a great communication tool for cross company situations. I find that the ease of setting up external channels, and how seamlessly this integrates with video calls can make it very easy to facilitate communications cross company, and therefore it can be great at enabling relationship building in a sales environment. I find that it is less useful for internal communications as the UI is quite clunky due to too many features being included together which can lead to missed notifications which is harmful to building a strong communication culture in a remote working environment.

The inclusion of Copilot is also useful for getting recommendations and adjustments on any potentially important pitches / messages you need to send using the app.

Microsoft Teams review efficient reliable easy to use

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Communicate with team members and other departments for easy and effective communication. It can be used as a quick chat, as a communications portals from different departments, calendar events, secured messages with external vendors by adding them to a specific group with restricted permissions and prioritize sensitive information from leaking.

Pros

  • Internal and external group chats
  • Video calls and video conferences
  • Instant chat and calls

Cons

  • Integration with other Apps that are used by vendors
  • Phone number assignments or ability to do regular phone calls
  • Continue to add more AI features to its functions

Likelihood to Recommend

Across multiple teams in an organization, the ability to separate or create multiple groups where the people who is involved can be added facilitates the communication, instructions, updates for the people who need to be aware. This avoids spam messages for team members not related to a specific message that can lead people to miss important information.

Vetted Review
Microsoft Teams
10 years of experience

Great product highly recommend.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Teams is used to organise projects into team sites and channels for documentation. It is used in chat groups to keep teams up to date on what is happening day by day. The copilot feature is used to search for messages, files, recordings, transcripts, actions, meeting summaries, etc.

Pros

  • Recording meetings.
  • Transcripts for meetings.
  • Summaries of actions and minutes from meetings.

Cons

  • Inability to control appearance of online/offline/away.
  • Hard to find discussions in old messages.
  • Moving files into Teams from other Microsoft applications.

Likelihood to Recommend

Teams is great as a communication tool for colleagues and, on occasion, for chatting with people from other organisations. It is not very good at keeping messages organised, so they can be found later.

Vetted Review
Microsoft Teams
8 years of experience

Video reviews