Mitel MiCollab

MiCollab is a Unified Communications and Collaboration platform designed to integrate Voice, Video, Messaging, SMS, and Web Conferencing within a single client application. The solution is compatible with PC, Mac, iOS, and Android devices, providing a consistent interface across Desk Phones, Softphones, and web-based endpoints.

The platform is intended for organizations with existing Mitel infrastructure, such as MiVoice Business and MX-ONE, to extend collaboration capabilities while maintaining current hardware investments. The architecture supports multiple deployment models, including On-Premises for data sovereignty, Virtualized environments for infrastructure consolidation, and Private or Public Cloud configurations.

Key Capabilities

• Voice, Video, Chat, SMS, and Web Conferencing delivered from a single application.
• Microsoft Teams integration with bi-directional Presence Synchronization and telephony routed through Mitel infrastructure.
• Scheduled and ad-hoc Conferencing; according to the vendor, the system does not impose per-host limits or add-on costs for event connections.
• Access to Corporate Directory and personal contacts within the interface.
• Document Management and content sharing integrated into the collaboration workspace.
• Mobile applications for iOS and Android to support remote workforces.
• A single Admin Interface for managing Voice, Unified Messaging, and Fax.
• Outlook calendar integration for automated Presence updates and scheduling.
• SMS communication with internal and external participants via a service provider.

The solution is designed for mid-size to enterprise organizations requiring a unified collaboration suite that integrates with established Mitel communications platforms. It serves as an alternative for Microsoft Teams users who require specific Telephony and call handling features while utilizing Teams as a primary workspace.

The platform is utilized across various sectors, including Healthcare, Education, Financial Services, Hospitality, and Manufacturing, where distributed or mobile workforces require access across multiple device types.

MiCollab is part of a UC portfolio that includes Mitel WX, a cloud-native platform that provides similar deployment flexibility and telephony capabilities within a cloud-delivered model.

Development and support for MiCollab continue alongside the introduction of Mitel WX (MWX). According to the vendor, MWX is designed for organizations that prefer a Hybrid Communications Architecture. Organizations evaluating a transition to cloud-based systems within 12–24 months may consider the migration pathway from MiCollab to WX.