MiVoice MX-ONE

MiVoice MX-ONE is a Unified Communications platform and PBX solution designed for large-scale organizations. The system provides telephony infrastructure and high availability for environments requiring continuous operational uptime and enterprise-level reliability.

Scaled for organizations of 1,000 users and beyond, MX-ONE serves government agencies, healthcare systems, and educational institutions with strict availability and security requirements.

The platform serves as the foundation for an integrated communications ecosystem:

• Mitel WX (Workforce Experience) is a role-aware communications framework that extends the MX-ONE telephony layer to mobile and frontline employees. According to the vendor, the solution is intended to modernize user experiences without requiring infrastructure replacement. The application integrates with Microsoft Teams and Zoom to support collaboration for knowledge workers while providing voice-first capabilities for the broader organization.
• Mitel Workflow Studio is a no-code automation platform that integrates the telephony layer with business processes. Users can configure intelligent call routing based on live CRM or ERP data and automate multi-step interaction flows across voice and digital channels without manual code development.
• Mitel CX provides Omnichannel customer engagement capabilities, including voice, chat, email, SMS, WhatsApp, and video. The solution incorporates Generative AI for virtual agents and real-time Agent Assist. Because it shares the core architecture of MX-ONE, it centralizes routing logic and administration for contact center operations.
• Mitel Professional and Managed Services provide a lifecycle for strategic planning, implementation, and operational management. The vendor offers assessments for compliance standards such as JITC, HIPAA, DORA, and ISO 27001. Managed services include software assurance, Network Performance Monitoring, and support for multi-vendor infrastructure environments.

The platform serves as a telephony foundation that scales into a communication stack encompassing workflow automation, customer engagement, and managed operations. The solution is designed for regulated and large-scale organizations with complex infrastructure requirements.