Name: MiVoice MX-ONE
Author: Mitel Networks Corporation

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Classroom Management

Education

Business Intelligence (BI)

Calendar

Collaboration

Communications Platform as a Service (CPaaS)

Org Chart

Visual Collaboration

Workspace Planning

Enterprise

Accounting

Digital Banking

Financial Planning and Analysis (FP&A)

Loan Origination

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Leadership Development

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Browser

Bug Bounty

Cloud Storage

Composable Infrastructure

Data Center Infrastructure Management

Deception Technology

Enterprise Architecture Management

Fraud Detection

Industrial IoT

Integration Platform as a Service (iPaaS)

MLOps

Machine Learning

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

SQL Server Performance Monitoring

Security Awareness Training

Service Desk Outsourcing

Smart Contracts

Software Defined Networking (SDN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Demand-Side

Digital Analytics

Email Marketing

Event Registration

Grant Management Software

Market Research

Marketing Automation

Social Media Management

Social Media Monitoring

Survey & Forms Building

Usability Testing

Video Marketing

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Multichannel Retail

Sales Email Tracking

Sales

Cloud-Native Application Protection Platforms

Security

Dealer Management

Medical Scheduling

Real Estate

Rental Property Management

Utilities

Vertical-Specific

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MiVoice Business

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MiVoice MX-ONE, formerly Aastra MX-One, is now owned and supported by Mitel since the merger (January, 2014); it's a unified communications platform.

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

Standard

Dialpad Connect

MiVoice MX-ONE

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Mitel is a leading global provider of enterprise and small business communications solutions and services. Each day we are building hardware and software that changes the way people communicate with each other. 

Mitel operates in over 90 countries, with our sales and service organization of over 80 offices, in conjunction with over 1,600 value-added resellers and partners around the world.

Mitel cares about our environment and actively maintains a Design for the Environment program. We were the first enterprise communications solutions provider to join The Climate Registry. We support efforts to reduce the impact that corporate activities have on the environment and have been ISO 14001 certified since 1999.

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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MiVoice MX-ONE

Overview

What is MiVoice MX-ONE?