Chatbot Excellence
Use Cases and Deployment Scope
We use Moveworks as a support chat bot for the entire organization serving information for 3 departments: IT, Human resources, and Finance teams.
Pros
- Understanding employee questions and serving up information and answers
- Very easy to add new content into the chatbot
- Excellent customer support
Cons
- Conversations, asking users refining questions to better tailor responses
Most Important Features
- Large language model for understanding questions being asked
- Serving up answers to end users limiting calls to support teams
Return on Investment
- 22% reduction in calls to support channels
- Employee growth without needing to add support personnel
Other Software Used
Freshservice