Name: Introducing: Employee Experience Insights
Uploaded: 2022-10-12T12:30:14.000Z
Duration: 44 s
Description: Introducing: Employee Experience Insights

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Mobile App Development

PHP Frameworks

Development

Learning Management

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Embedded Business Intelligence (BI)

Online Notary

Workflow

Enterprise

Accounting

Accounts Payable

Online Trading

Treasury Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

API Management

Cloud Migration

Cloud Storage

Configuration Management

Consulting and Advisory Services

Container Management

Custom Software Development Services

Data Center Virtualization

Data Warehouse

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

IoT Device Management

LAN Switches

Managed Private Cloud

Network Performance Monitoring

Sensitive Data Discovery

Technology Scouting Software

Unified Communications Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Landing Page

Market Intelligence

Marketing Automation

Press Release Management

Product Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Lead Generation

Point of Sale

Sales Enablement

Sales Performance Management

Sales

Cloud Infrastructure Entitlement Management

Security

Construction Workforce Management

Dental

Fleet Management

Geographic Information

ID Card

Vertical-Specific

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### Automated Support Systems
Users consistently praise Moveworks for its efficient automated support systems and automation capabilities. The automated support systems provided by Moveworks have significantly reduced the burden on support teams, with a large number of tickets being resolved automatically. Employees appreciate the time-saving benefits and the personalized approach of the chatbot feature integrated with platforms like Slack. Moveworks's ability to automate tasks such as access requests, password resets, and IT issue resolutions has garnered positive feedback for streamlining processes and enhancing productivity. The platform's proactive security measures and integration with ticketing systems have been highlighted as valuable features by users. Despite the need for initial investment in FAQs and automation setup, users acknowledge the support provided by the Moveworks team in ensuring successful implementation.

### AI-Driven Help Desk Solutions
Users consistently praise Moveworks for its ai-driven help desk solutions capabilities. The natural language processing and deep learning focus of the product have garnered high praise from end-users. The ability of the AI to understand intent and context, leading to quick and efficient question and answer interactions, has been a standout feature for many organizations. While there are occasional limitations in accurately interpreting queries, users appreciate the overall reduction in operational burden on IT teams and the automation of repetitive tasks. Moveworks' ai-driven help desk solutions have proven to be a valuable asset in streamlining support processes and enhancing user satisfaction.

### Chatbot and Conversational AI
Users unanimously praise Moveworks's chatbot and conversational AI capabilities. The chatbot feature integrated with platforms like Slack and Microsoft Teams has significantly improved IT support efficiency by automating tasks such as ticket triaging, password resets, and account unlocks. The natural language processing and deep learning focus of the chatbot have garnered high praise for its ability to understand user intent and context accurately. Additionally, the proactive notifications and personalized messages have enhanced user experience and increased engagement with the platform. Despite some minor concerns about API functionality, users appreciate the overall effectiveness and time-saving benefits of Moveworks's chatbot and conversational AI.

### Employee Self-Service Tools
Users consistently praise Moveworks for its robust self-service tools, particularly highlighting the efficiency in handling password resets, account unlocks, and basic IT tasks. The platform's ability to streamline processes and empower employees to resolve issues independently is a standout feature according to user feedback. Despite some challenges in sourcing data for self-hosted articles, Moveworks's self-service capabilities are seen as a valuable asset in reducing help desk call volumes and enhancing overall operational efficiency.

### HR and Employee Engagement Support
Users are consistently praising Moveworks for its exceptional HR support and employee engagement capabilities. The platform's ability to provide instant support 24x7 and improve resolution rates in low-tier unmanned channels has garnered positive feedback. Additionally, the integration of key applications within the ecosystem has enabled users to easily access the right channels for issue resolution, enhancing overall employee engagement. Moveworks's focus on streamlining self-service and self-heal use cases has been well-received, allowing employees to quickly resolve IT and HR-related issues and get back to work efficiently. The AI Chatbot feature has also been commended for its role in sharing pertinent information and promoting employee enablement outside traditional email communication.

### Proactive Issue Resolution
Users consistently highlight Moveworks's proactive issue resolution capabilities as a key strength, emphasizing its effectiveness in anticipating and addressing potential problems before they escalate. The platform's proactive notifications, such as password expiration alerts and security communications, are commended for keeping operations smooth and secure. Additionally, the conversational AI's ability to understand employee intent and context swiftly has garnered praise for facilitating quick and accurate resolutions. Moveworks's proactive approach to issue resolution is seen as a valuable asset in streamlining support processes and enhancing overall user experience.

### API and Integration Services
Users have highlighted the conversational AI aspects of Moveworks positively, emphasizing its ability to understand employee conversations effectively and scale across the organization swiftly. The extensibility of the product through its API, particularly with applications like ServiceNow, has been commended for uncovering new use cases and aligning with strategic objectives. Additionally, the integration with messaging APIs has facilitated smoother interactions and improved operational efficiency. Despite some users feeling that the API capabilities are still evolving, there is an overall sense of optimism about the potential for further enhancements in the near future.

### Continuous Improvement and Analytics
Reviewers have noted Moveworks's progress in enhancing its analytics capabilities and continuous improvement efforts. Users appreciate the strides made in performance analytics within the product, with a particular focus on driving operational execution and channel management across support. While there were initial concerns about the lack of insightful key performance indicators, the product team's responsiveness and commitment to enhancing reporting have been acknowledged positively. Moveworks's continuous improvement and analytics functionalities seem to be on an upward trajectory, garnering recognition for addressing user feedback and driving maturity in this aspect.

### Security and Access Management
Users across various departments are consistently praising Moveworks for its efficient handling of access requests and robust security measures. The general consensus seems to be that Moveworks excels in providing secure access management solutions, with users appreciating the ease of password/MFA resets and proactive security communications. Moveworks's ability to automate security measures and protect end-users while maintaining compliance has garnered positive feedback from reviewers. Additionally, the platform's integration with SIEM for security monitoring and its capability to advise on unauthorized software have been highlighted as valuable features by users.

Users of Moveworks have made several recommendations based on their experiences with the product. The following three recommendations are the most common:

1. Consider value and opportunity, not just cost. Users suggest taking into account the overall value and potential benefits that Moveworks can bring to the organization, rather than solely focusing on the cost. This recommendation highlights the importance of assessing the long-term impact and return on investment that Moveworks can provide.

2. Establish an online users community. Users believe that having an online community for Moveworks users would be beneficial. This recommendation emphasizes the need for a platform where users can connect, share best practices, and exchange ideas. By creating such a community, users can enhance their knowledge and make the most out of their experience with Moveworks.

3. Ensure commitment from both parties. Users emphasize the significance of commitment from both the company implementing Moveworks and from Moveworks itself. This recommendation stresses the need for a collaborative effort between the two parties to ensure a great product experience. By demonstrating commitment and actively engaging in partnership, users believe that organizations can maximize the benefits of using Moveworks.

Overall, these recommendations highlight factors such as value assessment, community building, and commitment as important considerations for organizations looking to optimize their usage of Moveworks.

Moveworks, now from ServiceNow, is a cloud-based machine learning platform that resolves IT support issues autonomously. Moveworks activates different resolution skills to take action, complete tasks, retrieve information and find answers.

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Basic

Business

Business Plus

Add-On - Zoom Whiteboard

Add-On - Large Meetings

Add-On - Cloud Storage

Add-On Zoom Translated Captions

Add-On Audio Conferencing

Add-On Zoom Phone Power Pack

Add-On - Conference Room Connector

Add-On - Zoom IQ for Sales

Add-On - Quality of Service Subscription

Zoom Workplace

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Moveworks

Intelligent Virtual Assistant

Likelihood to Recommend

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: <a href="https://www.servicenow.com/" rel="">www.servicenow.com</a>.

Welcome to Worktopia

Welcome to Worktopia: where work is magic.

In Worktopia, you don’t have to worry about getting lost in the office, your HR questions are answered instantly, and time consuming IT troubles are a thing of the past.

Worktopia isn’t the future of work — it’s the present, with Moveworks.

Learn how you can achieve Worktopia: https://www.moveworks.com/worktopia

Introducing: Employee Experience Insights

Learn more: moveworks.com/exi
Schedule a demo: moveworks.com/demo 

No more surveys. No more guessing. With Employee Experience Insights, you can identify, prioritize, and solve the problems with the biggest impact on your workforce.
Today, business leaders face an impossible task: Increase employee productivity, without any visibility into the underlying issues that those employees are dealing with. That’s why Moveworks created Employee Experience Insights. EXI uses the latest techniques in natural language understanding to visualize your employees’ requests — digging deeper than any other analytics solution by breaking down their language.

EXI works by analyzing and categorizing every single support issue submitted to your ITSM tool. It offers granular insights into the biggest issues plaguing each department and employee cohort, such as “Sales” and “Remote Staff.” And while conventional ITSM reporting tools focus primarily on tickets and SLAs, EXI focuses entirely on people, which lets you understand your digital workplace like never before.

Ready to see your real employee experience?

#EmployeeExperience #Moveworks #EXI #NLU #AI

Freshservice

System Administrator

Moveworks 2023-10-25 12:46:07

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Intelligent Virtual Assistant Software

We use Moveworks as a support chat bot for the entire organization serving information for 3 departments: IT, Human resources, and Finance teams.

Understanding employee questions and serving up information and answers
Very easy to add new content into the chatbot
Excellent customer support

Conversations, asking users refining questions to better tailor responses

Large language model for understanding questions being asked
Serving up answers to end users limiting calls to support teams

22% reduction in calls to support channels
Employee growth without needing to add support personnel

Moveworks

Overview

What is Moveworks?