Chatbot Excellence
We use Moveworks as a support chat bot for the entire organization serving information for 3 departments: IT, Human resources, and Finance …
Overview
What is Moveworks?
Moveworks from the company of the same name in Mountain View is a cloud-based machine learning platform that resolves IT support issues autonomously. Moveworks activates many different resolution skills to take action, complete tasks, retrieve information and find answers. Deep…
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What is Moveworks?
Moveworks from the company of the same name in Mountain View is a cloud-based machine learning platform that resolves IT support issues autonomously. Moveworks activates many different resolution skills to take action, complete tasks, retrieve information and find answers. Deep integrations into…
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Introducing: Employee Experience Insights
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How this AI bot gives Pinterest a ridiculously fast help desk
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Product Details
- About
- Tech Details
What is Moveworks?
Moveworks Video
Welcome to Worktopia: where work is magic.
In Worktopia, you don’t have to worry about getting lost in the office, your HR questions are answered instantly, and time consuming IT troubles are a thing of the past.
Worktopia isn’t the future of work — it’s the present, with Mo...
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| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users of Moveworks have made several recommendations based on their experiences with the product. The following three recommendations are the most common:
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Consider value and opportunity, not just cost. Users suggest taking into account the overall value and potential benefits that Moveworks can bring to the organization, rather than solely focusing on the cost. This recommendation highlights the importance of assessing the long-term impact and return on investment that Moveworks can provide.
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Establish an online users community. Users believe that having an online community for Moveworks users would be beneficial. This recommendation emphasizes the need for a platform where users can connect, share best practices, and exchange ideas. By creating such a community, users can enhance their knowledge and make the most out of their experience with Moveworks.
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Ensure commitment from both parties. Users emphasize the significance of commitment from both the company implementing Moveworks and from Moveworks itself. This recommendation stresses the need for a collaborative effort between the two parties to ensure a great product experience. By demonstrating commitment and actively engaging in partnership, users believe that organizations can maximize the benefits of using Moveworks.
Overall, these recommendations highlight factors such as value assessment, community building, and commitment as important considerations for organizations looking to optimize their usage of Moveworks.
Reviews
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November 25, 2023
Chatbot Excellence
We use Moveworks as a support chat bot for the entire organization serving information for 3 departments: IT, Human resources, and Finance teams.
- Understanding employee questions and serving up information and answers
- Very easy to add new content into the chatbot
- Excellent customer support
- Conversations, asking users refining questions to better tailor responses
- Large language model for understanding questions being asked
- Serving up answers to end users limiting calls to support teams
- 22% reduction in calls to support channels
- Employee growth without needing to add support personnel