Chatbot Excellence
Use Cases and Deployment Scope
We use Moveworks as a support chat bot for the entire organization serving information for 3 departments: IT, Human resources, and Finance teams.
Pros
- Understanding employee questions and serving up information and answers
- Very easy to add new content into the chatbot
- Excellent customer support
Cons
- Conversations, asking users refining questions to better tailor responses
Likelihood to Recommend
Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.
