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Chatbot Excellence
November 25, 2023

Chatbot Excellence

Mike Miller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Moveworks

We use Moveworks as a support chat bot for the entire organization serving information for 3 departments: IT, Human resources, and Finance teams.
  • Understanding employee questions and serving up information and answers
  • Very easy to add new content into the chatbot
  • Excellent customer support
  • Conversations, asking users refining questions to better tailor responses
  • Large language model for understanding questions being asked
  • Serving up answers to end users limiting calls to support teams
  • 22% reduction in calls to support channels
  • Employee growth without needing to add support personnel

Do you think Moveworks delivers good value for the price?

Yes

Are you happy with Moveworks's feature set?

Yes

Did Moveworks live up to sales and marketing promises?

Yes

Did implementation of Moveworks go as expected?

Yes

Would you buy Moveworks again?

Yes

Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.