Intelligent Virtual Assistant Software

Best Intelligent Virtual Assistant Software include:

Bold360, Intercom, SAP Conversational AI, and Conversica.

Intelligent Virtual Assistant Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Intelligent Virtual Assistant Software Overview

Intelligent virtual assistants (IVAs) are essentially chatbots that use either pre-determined rules or natural language processing and predictive analytics to assist salespeople, customer success, customer service, and marketing departments. They can help reps or agents perform tasks like lead qualification, meetings scheduling, data entry, pipeline management, pre and post-event outreach, etc. These types of platforms are also often called AI sales assistants, AI virtual assistants, or virtual assistant software.


These platforms are designed to help customer-facing departments be more productive by streamlining, automating, and/or optimizing different parts of the sales and marketing funnel. A primary goal of IVA software is to help increase a company’s revenue by increasing its capacity, without needing to hire more employees.


Some products in this category, including Conversica, x.ai, Saleswhale, Amplemarket, and Drift, interface with prospective customers directly, using AI-based chatbots to follow up on inbound leads, answer basic questions, and schedule meetings. These virtual sales assistants send emails or respond to live chat messages according to rules defined by the user's sales organization, similar to the job an inbound SDR/BDR might do. Some of these vendors offer intelligent virtual assistant software for other departments too, like marketing and customer success.


Products like Edward, Cien, Zoho Zia, Tact, and Troops, on the other hand, provide internal assistance to sales reps and managers. They're focused on productivity and optimal performance—things like reminders, automated data entry, pipeline insights, forecasting, etc. Typically they interact with salespeople through email, a chat interface, or push messages.

Intelligent Virtual Assistant Products

(1-25 of 37) Sorted by Most Reviews

Conversica
47 ratings
92 reviews
Top Rated
Conversica provides lead management software for marketing, inside sales and sales groups.
Intercom
148 ratings
66 reviews
Top Rated
Intercom is a contextual messaging system that supports live engagement with customers via text, chat, or email. It also supports triggered emails, customer segmentation and analysis, as well as integrations with MailChimp and Salesforce, and further extensibility via APIs and webhooks.
Bold360
40 ratings
34 reviews
Top Rated
Bold360 is a customer engagement solution delivering personalized interactions and boasting fast time-to-value. According to the vendor, the product leverages the power of AI, to help personalize and enhance every engagement no matter where it takes place, allowing companies to deliver richer and mo…
Drift
38 ratings
33 reviews
Drift is an AI-driven sales and marketing tool that acts as a virtual assistant, facilitating conversations with leads, qualifying them, enriching CRM data with information gathered, and automatically booking sales meetings.
SAP Conversational AI
28 ratings
32 reviews
Top Rated
SAP Conversational AI is a cloud-based enterprise level chatbot building platform.
IBM Watson Assistant
6 ratings
9 reviews
IBM offers Watson Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.
Insent
0 ratings
8 reviews
Insent is a human-first Conversational Marketing Platform that connects marketing and sales to target accounts—from the moment they land on the website. The vendor states that Insent is not meant to be an average chatbot solution, and that it allows the user to: 1. Focus on connecting prospects wi…
x.ai
0 ratings
8 reviews
x.ai is an artificial intelligence-based scheduling platform from the New York headquartered company of the same name.
Troops
2 ratings
7 reviews
Troops is a sales pipeline tool that uses artificial intelligence to enable users to configure Salesforce reports, set up notifications and alerts, and search for and edit Salesforce records from within Slack. Examples of companies using Troops include Square, Flexport, Looker, InVision, and HubSpot…
SalesDirector.ai
1 rating
3 reviews
SalesDirector.ai is a sales forecasting and coaching tool that uses artificial intelligence to make predictions and recommendations based on combined CRM, Email, Calendaring and call log data.
Exceed.ai
2 ratings
2 reviews
Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.
Nudge.ai
2 ratings
1 review
Nudge is a sales intelligence tool for Gmail, Outlook, Outreach, SalesLoft, and Salesforce that surfaces buying signals and relationship intelligence (such as mutual LinkedIn connections). It integrates with the user's email, contacts, and calendar, and can also integrate with marketing systems to p…
Tact.ai
1 rating
1 review
Tact Assistant, from Tact.ai, is a virtual personal assistant for sales reps. It provides reps with intelligence on their meetings for the day and a history of interactions with the customers/prospect, allows them to schedule reminders and followups, creates CRM contacts from business cards using an…
Yellow Messenger
0 ratings
1 review
Yellow Messenger offers an AI powered conversational bot, designed for customer experience and engagement.
Oracle Digital Assistant
1 rating
1 review
The Oracle Autonomous Digital Assistant PaaS supports building and deploying mobile apps, digital assistants, and intelligent chatbots.
Saleswhale
Saleswhale is an AI sales assistant tool that qualifies leads via email (Gmail or Outlook) and then books meetings with qualified leads on behalf of sales reps. The automated sales assistant can answer frequently asked questions, send file attachments, etc., try to schedule a call, and then hand the…
Cien
Cien is an artificial intelligence-powered sales productivity app. It analyzes CRM data to provide role-based recommendations to improve performance, predictive planning and forecasting, and an ROI calculator to help justify process changes/new sales productivity initiatives.
EVA by Voicea
Voicea offers EVA (for Enterprise Voice Assistant), an AI meeting assistant capable of recording and taking transcripts of business and sales meetings, with AI located meeting highlights and automated note taking, as well as CRM (Salesforce) integration. Voicea agreed to be acquired by Cisco in 2019…
[24]7 AIVA Virtual Agent
[24]7.ai headquartered in San Jose offers the AIVA Virtual Agent.
NICE Employee Virtual Assistant (NEVA)
Israeli company NICE Systems offers the NICE Employee Virtual Assistant (NEVA), a virtual agent and assistant for sales or service.
zoovu
zoovu, headquartered in New York, offers their AI virtual assistant and chatbot for ecommerce and customer engagement, guided selling, and interactive product recommendations.
Wingman
Wingman is a real-time sales coaching tool that gives sales reps the right information at the right time, while they are on a call. Wingman automatically joins sales calls and based on the conversation, cue-cards show up to help sales reps with customer objections, questions and behavior suggestions…
Luma
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.
SalesboxAI
SalesboxAI is an AI-Powered Sales and Marketing platform that helps businesses around the globe to scale faster with Account-Based Marketing solutions. In a single platform: Identify and Discover target accounts, Orchestrate one-one conversations with target groups, Engage them across multiple chann…
Bridgefunnel
BRiDGEfunnel is an AI-powered Guided-Selling SaaS product from BRIDGEi2i headquartered in Bangalore. It provides personalized, contextual, real-time deal-level recommendations and competitive intelligence to help close more deals. BRiDGEfunnel is a voice-based, sales-native, algorithmic Guided Selli…

Learn More About Intelligent Virtual Assistant Software

What are Intelligent Virtual Assistants?

Intelligent virtual assistants (IVAs) are essentially chatbots that use either pre-determined rules or natural language processing and predictive analytics to assist salespeople, customer success, customer service, and marketing departments. They can help reps or agents perform tasks like lead qualification, meetings scheduling, data entry, pipeline management, pre and post-event outreach, etc. These types of platforms are also often called AI sales assistants, AI virtual assistants, or virtual assistant software.


These platforms are designed to help customer-facing departments be more productive by streamlining, automating, and/or optimizing different parts of the sales and marketing funnel. A primary goal of IVA software is to help increase a company’s revenue by increasing its capacity, without needing to hire more employees.


Some products in this category, including Conversica, x.ai, Saleswhale, Amplemarket, and Drift, interface with prospective customers directly, using AI-based chatbots to follow up on inbound leads, answer basic questions, and schedule meetings. These virtual sales assistants send emails or respond to live chat messages according to rules defined by the user's sales organization, similar to the job an inbound SDR/BDR might do. Some of these vendors offer intelligent virtual assistant software for other departments too, like marketing and customer success.


Products like Edward, Cien, Zoho Zia, Tact, and Troops, on the other hand, provide internal assistance to sales reps and managers. They're focused on productivity and optimal performance—things like reminders, automated data entry, pipeline insights, forecasting, etc. Typically they interact with salespeople through email, a chat interface, or push messages.

Intelligent Virtual Assistant Features

Most intelligent assistants will include the following capabilities:


  • Cross-channel conversation capabilities (e.g. website, email, messenger, etc.)

  • Customizable chatbots

  • Live chat

  • Lead/customer routing

  • lead qualification

  • Content sharing

  • Automated meetings booking

  • data collection

  • pipeline management

  • pre and post-event outreach

  • Integrations with third-party systems

Intelligent Virtual Assistant Comparison

Before deciding to purchase an intelligent virtual assistant platform, consider the following key factors:


  1. Use case: are you primarily looking for a sales, marketing, or customer support focused IVA software? Many vendors provide intelligent virtual assistant solutions for all of these use cases, though some products specialize in one of these areas. For example, some TrustRadius reviewers note that Drift is a better fit for sales and SDR teams while Intercom is a better fit for customer support.

  2. Rules-based vs. AI-based: are you interested in a rules-based tool where you can predefine specific conversation options? Or are you looking for an AI-powered IVA that uses natural language processing capabilities to interact with customers and website visitors? Rules-based chatbots can be ideal if you’re dealing with a large volume of very repetitive requests. However, more dynamic intelligent virtual assistants and chatbots can better handle complex requests and route customers or prospects to the appropriate channel or rep.


Pricing Information

Pricing for intelligent virtual assistant software can vary from product to product. Though most vendors charge on a monthly or annual subscription basis. Products can range from $10 per month per user/seat up to $100 per month per user/seat.


Many vendors don’t openly disclose pricing information on their website but will provide a quote upon request.


Frequently Asked Questions

What can I use intelligent virtual assistant software for?

Intelligent virtual assistants, or IVAs, can be used for a wide range of activities across different departments. For example, sales development teams can use them to help collect information about leads, qualify leads, and automate booking meetings with new prospects.

These tools can also be used by marketing and customer support teams to help answer questions from customers and web visitors, share content or links to other resources, and provide teams with a unified inbox for responding to requests.

What are the benefits of using IVA software?

One of the main benefits of using IVA or chatbot software is that it helps give your team extra capacity, without needing to hire additional employees. They can also help automate and streamline repetitive tasks that would otherwise be manual. IVAs also help provide customers, leads, and website visitors with a personalized experience.

How much does intelligent virtual assistant software cost?

Intelligent virtual assistant software can range in price from $10/mo. per user up to $100/mo. per user and above. Most vendors do not provide pricing information publicly on their website, though interested buyers can ask for a custom quote directly from the vendor.