Intelligent Virtual Assistant Software
These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.
Intelligent Virtual Assistant Software TrustMap
TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without…
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.
SAP Conversational AI is a cloud-based enterprise level chatbot building platform.
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.
Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.
Demodesk is designed to provide in-call assistance, meeting insights, and automated scheduling to help sales development representatives manage prospects and close deals.
Tact Assistant, from Tact.ai, is a virtual personal assistant for sales reps. It provides reps with intelligence on their meetings for the day and a history of interactions with the customers/prospect, allows them to schedule reminders and followups, creates CRM contacts from business…
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and…
bluecap™ joins the user's meetings and acts as a personal assistant; taking notes, recording the call, and helping the user stay focused on participants. bluecap™ is an AI assistant that keeps working after the call is done. It provides an executive summary, key takeaways, and a…
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital,…
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through…
Alexa for Business is a service that enables organizations and employees to use Alexa to get more work done. With Alexa for Business, employees can use Alexa as their intelligent assistant to be more productive in meeting rooms, at their desks, and with Alexa devices. IT and facilities…
Inference Studio, developed by Inference Solutions which was acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.
Amplemarket is the platform to helps to sell in today's environment. From lead generation to personalized multichannel outreach and smart actions,
Stefanini offers Sophie, an AI virtual assistant based on cognitive computing and artificial intelligence, with a focus on self-adaptation and both interactive and contextual automation—enabling her to achieve self-learning and human-like interaction.
Spiro Technologies in Boston offers the Spiro.ai virtual sales assistant, providing a proactive relationship management technology.
Easyrewards Software in Gurgaon offers their customer loyalty software suite of solutions.
What are Intelligent Virtual Assistants?
Intelligent virtual assistants (IVAs) are essentially chatbots that use either pre-determined rules or natural language processing and predictive analytics to assist salespeople, customer success, customer service, and marketing departments. They can help reps or agents perform tasks like lead qualification, meetings scheduling, data entry, pipeline management, pre and post-event outreach, etc. These types of platforms are also often called AI sales assistants, AI virtual assistants, or virtual assistant software.
These platforms are designed to help customer-facing departments be more productive by streamlining, automating, and/or optimizing different parts of the sales and marketing funnel. A primary goal of IVA software is to help increase a company’s revenue by increasing its capacity, without needing to hire more employees.
Some products in this category, including Conversica, x.ai, Saleswhale, Amplemarket, and Drift, interface with prospective customers directly, using AI-based chatbots to follow up on inbound leads, answer basic questions, and schedule meetings. These virtual sales assistants send emails or respond to live chat messages according to rules defined by the user's sales organization, similar to the job an inbound SDR/BDR might do. Some of these vendors offer intelligent virtual assistant software for other departments too, like marketing and customer success.
Products like Edward, Cien, Zoho Zia, Tact, and Troops, on the other hand, provide internal assistance to sales reps and managers. They're focused on productivity and optimal performance—things like reminders, automated data entry, pipeline insights, forecasting, etc. Typically they interact with salespeople through email, a chat interface, or push messages.
Intelligent Virtual Assistant Features
Most intelligent assistants will include the following capabilities:
- Cross-channel conversation capabilities (e.g. website, email, messenger, etc.)
- Customizable chatbots
- Live chat
- Lead/customer routing
- lead qualification
- Content sharing
- Automated meetings booking
- data collection
- pipeline management
- pre and post-event outreach
- Integrations with third-party systems
Intelligent Virtual Assistant Comparison
Before deciding to purchase an intelligent virtual assistant platform, consider the following key factors:
- Use case: are you primarily looking for a sales, marketing, or customer support focused IVA software? Many vendors provide intelligent virtual assistant solutions for all of these use cases, though some products specialize in one of these areas. For example, some TrustRadius reviewers note that Drift is a better fit for sales and SDR teams while Intercom is a better fit for customer support.
- Rules-based vs. AI-based: are you interested in a rules-based tool where you can predefine specific conversation options? Or are you looking for an AI-powered IVA that uses natural language processing capabilities to interact with customers and website visitors? Rules-based chatbots can be ideal if you’re dealing with a large volume of very repetitive requests. However, more dynamic intelligent virtual assistants and chatbots can better handle complex requests and route customers or prospects to the appropriate channel or rep.
Pricing for intelligent virtual assistant software can vary from product to product. Though most vendors charge on a monthly or annual subscription basis. Products can range from $10 per month per user/seat up to $100 per month per user/seat.
Many vendors don’t openly disclose pricing information on their website but will provide a quote upon request.
Intelligent Virtual Assistant Software Best Of Awards
The following Intelligent Virtual Assistant Software offer award-winning customer relationships, feature sets, and value for price. Learn more about our Winter Best Of Awards methodology here.
Frequently Asked Questions
Intelligent virtual assistants, or IVAs, can be used for a wide range of activities across different departments. For example, sales development teams can use them to help collect information about leads, qualify leads, and automate booking meetings with new prospects.
These tools can also be used by marketing and customer support teams to help answer questions from customers and web visitors, share content or links to other resources, and provide teams with a unified inbox for responding to requests.