Unifying business communications by providing users the means to completely customize communications, MSG91 aims to lead the field in developing CPaaS services.
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- Tech Details
The vendor states that MSG91 has helped 30,000+ businesses worldwide by providing APIs to create customized communication solutions to Improve Client communications, Increase Customer engagement, Enhance Marketing Campaigns, and Reduce No-shows. Using Automation and Efficiency-MSG91 aims to provide Brand Visibility, Scalability and Reduced Support costs.
With 2.5 Billion+ API calls/month, 1.6 Billion+ SMS sent/month, 1 Billion+ OTP sent/month, and 1 Billion+ Email sent/month, MSG91 is a Cloud Communications platform that powers customer engagement innovation and enables Developers to integrate communication features into their software using its communication APIs.
Common use cases include Transactional/Promotional SMS service, Bulk SMS Service, OTP Verification and Two-Factor Authentication (2FA) , Alerts and Notifications, Event-based Automations, Bulk Marketing Campaigns via Multiple channel support, WhatsApp Business Messaging, Email Marketing Integration, E-commerce and Delivery Updates, Voice calls and IVR flows and Customer Support.
With MSG91's Cloud communication platform, users can:
Elevate data-powered communications and Transform client interactions with streamlined communication across multiple channels such as SMS messaging, Email, Voice, RCS, and WhatsApp.
Presents a unified front to customers, helping businesses to deliver a cohesive and professional experience.
Access tools to build, deploy, iterate, and scale customer engagement applications.
Develop customer engagement applications that prioritize security and adhere to compliance standards.
and Utility tools :
1. ShortURL : Customizable, shareable and trackable smart links and that optimize complex links to create short, cleaner links that are easier to share.
2. KnowledgeBase : Customer Support: Enhances Help Document Discoverability with an SEO-Optimized Self-Service FAQ Platform. Reduces team load with AI-enabled search and an AI-powered 24/7 Chatbot.
|Software as a Service (SaaS), Cloud, or Web-Based