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Navisite Managed Infrastructure Services (NaviCloud) Reviews & Insights

Score7 out of 10

3 Reviews and Ratings

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Navisite Managed Infrastructure Services (NaviCloud) Reviews

2 Reviews

Cost savings from not having DBA on staff

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Navisite manages 24/7 monitoring of our production SQL Servers. This helps because we do not have a dedicated DBA on staff.

Pros

  • 24/7 monitoring
  • Immediate notification in the event of failures
  • Dedicated Senior DBA
  • Dedicate Account rep

Cons

  • Not very pro-active outside of monitoring
  • Previous account rep was not customer focused
  • The ticketing system they use, Proximity can be flaky. Sometimes, do not receive ticket updates

Likelihood to Recommend

Helps us not have to keep a full-time DBA on staff, cheaper to pay Navisite for this service. On top of job failures/server issues. Limited to a certain number of production servers, we have an assigned number of hours outside of monitoring, not very proactive on using those hours. Other vendors do not have a server limit on monitoring.
VU
Verified User
Professional in Information Technology (501-1000 employees)
Vetted Review
Navisite Managed Infrastructure Services (NaviCloud)
4 years of experience

Good one!!

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We used it for our managed services and as a collocation site at Andover, MA and San Jose, CA. We worked with them to host our hardware for SAAS offering for our application. We purchased power and network from them along with remote hand services.

Pros

  • Remote hand services often pretty responsive and good follow through
  • Shipping and handling was never an issue at Navisite facility for our hardware orders
  • Managed services were also very competent to address issues within short amount of time

Cons

  • San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
  • Avoiding too many management changes will help create good connection with individuals for sustained harmony

Likelihood to Recommend

Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.
VU
Verified User
Team Lead in Information Technology (1001-5000 employees)
Vetted Review
Navisite Managed Infrastructure Services (NaviCloud)
8 years of experience