Name: Neuron7.ai
Author: Neuron7.ai

Overview

What is Neuron7.ai?

The Neuron7 AI platform works with existing customer service systems and a company’s entire body of structured and unstructured service data to help agents, technicians, bots, and self-service portals diagnose and resolve any issue..

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Pricing

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Neuron7.ai

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What is Neuron7.ai?

The Neuron7 AI platform works with existing customer service systems and a company’s entire body of structured and unstructured service data to help agents, technicians, bots, and self-service portals diagnose and resolve any issue..

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://neuron7.ai/pricing

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Free Trial
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Premium Consulting/Integration Services

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Product Details

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Tech Details

What is Neuron7.ai?

The Neuron7 AI platform works with existing customer service systems and a company’s entire body of structured and unstructured service data to help agents, technicians, bots, and self-service portals diagnose and resolve any issue.

Neuron7.ai is a service and diagnostics intelligence platform intended to help service leaders deliver on crucial metrics like first call resolution, turn-around time, and service margins. The company's platform delivers service predictions in seconds by ingesting and analyzing signals across structured and unstructured enterprise data, as well as input from top experts, it uses customer data such as repair records, service descriptions, comments, and technician notes to predict the root cause of failure and parts or service skills needed, enabling organizations to achieve their impactful service outcomes.

A platform of collective intelligence modules for all service tiers, Neuron7 enhances the entire body of enterprise service knowledge with AI to predict the exact resolution, cost, parts, and skills needed to fix any incoming issue. The Intelligent Search is powered by NLP and federated search, Neuron7 understands the human context of questions to find the exact answer on the right page from among thousands of KB articles, product manuals, and support call transcripts. The Auto-resolution Bot enables intelligent swarming by bringing a system of intelligence to chat bots and self-service portals. Intelligent Predictions puts agents and technicians on the fastest path to resolution by guiding them in a navigation app-like way through the triage and diagnostic process.

AI-based predictions extracted from historic data and crowd-sourced from experts (collective intelligence) capture ”how” technicians diagnose and solve each issue the right way to capture tribal knowledge. Intelligent Telemetry builds on the theme of Tribal Knowledge Capture by recording how technicians interpret device data.