Okta

Score9 out of 10

652 Reviews and Ratings

What is Okta?

Okta is an enterprise grade identity management service, built in the cloud. IT can manage access across any application, person or device. Whether the people are employees, partners or customers or whether the applications are in the cloud, on premises or on a mobile device, Okta helps IT become more secure and maintain compliance. The Okta service provides directory services, single sign-on, authentication, provisioning, workflow, and built in reporting. ment systems.

Categories & Use Cases

Videos

ID-Management Access Control
Authorization or restriction of access to information depending on role
Category average: 9
ID Management Single-Sign On (SSO)
The ability to login to the system once, gaining access to all systems without the need for logging in again
Category average: 9.2
Multi-Factor Authentication
Using multiple, independent components to gain access
Category average: 8.9

ID Risk Management
Identification, evaluation, and prioritization of risks with procedures to minimize, impacts of unplanned consequences
Category average: 8.3
ID Management Workflow Automation
Automated sequence of tasks to simplify processes
Category average: 8.4
Password Management
Self-help capabilities the help users recover forgotten passwords, etc.
Category average: 8.4

Most Frequent Users

Top 3 industries using Okta.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

20.4%

3,147 installations of 15,392

“Though I am not this far on the admin side, SSO being attached to account details across multiple cloud environments makes for simple, 1-platform updates, activations, deactivations, fixes, etc.”
— People Culture Coordinator, The Brand Power Company (Mid-sized Companies)

#2 most frequent

Information

16.4%

2,529 installations of 15,392

“consistency with which Okta has helped us in avoiding downtime because even a short outage could effect sales and support team who are handled jira tickets.”
— technical consultant II, PRECISELY (Enterprises)

#3 most frequent

Finance and Insurance

10.7%

1,643 installations of 15,392

Pros

Provides effective Single Sign-On (SSO) across diverse applications.
Enhances security through robust Multi-Factor Authentication (MFA).
Offers consistent platform reliability with high uptime.

Cons

User Interface (UI) and User Experience (UX) can be non-intuitive.
Setup and configuration can be complex, requiring specialized knowledge.
Perceived as expensive, with potential for rapid cost increases.

CA Varsha Kailash Gupta View profile

Consulting Manager in Professional Services at Diligent Corporation (501-1000 employees)

Use Cases and Deployment Scope

Being in a SaaS organisation, it is critical to have a safe and secure Access Management solution. Okta successfully achieves the goal of securely managing authorizations and authentication across applications. It also tracks employees working outside the designated work location using multifactor authentication.

Pros

Okta dashboard showing all the internal apps in one place.
Single sign on for the applications in the organization.
Captures the audit trail for reporting.
Reduced IT overhead via automation.

Cons

Lack of multiple app integration due to complex workflow.
Documentation on how to use the platform at its best.
Costs increase quickly as the organization expands.

Return on Investment

Generally saves 1 hour for the various teams, effectively logging in to every application as Okta provides SSO.
Password management is easier and owned by the user with multiple timely reminders.
Saved time due to role-wise access creation with only limited application to various team members.

Alternatives Considered

Citrix Secure Private Access

Other Software Used

OCI Virtual Desktop

Vanshul Chawla View profile

Technology Head in Information Technology at Nielsen (10,001+ employees)

Use Cases and Deployment Scope

At Nielsen, Okta is used for multiple purposes. Some are outlined below:
- SSO for our external clients and internal teams
- Offboarding and Onboarding of all team members and their lifecycle
- Providing access to employees for all tools
- MFA for our UI Portals
- Managing all the tools catalog and Help centre

Pros

SSO - It provides Single Sign on that leaves the worry of authentical and authorization implementation from Dev to Okta
MFA - Google Auth based , SMS based and Email based MFA
Offboarding and Onboarding devs and team members
Tools catalog on one page so that devs dont have to go to multiple places

Cons

Okta is a Single Point of Failure. If Okta goes down , all portals goes down. So there should be some sort of last cached data setup
Initial config might be difficult for some organizations so you need dedicated support
Reporting tools are a bit messy

Return on Investment

Speed of Deployment
Automation of IT workflows
Employee onboarding and Off boarding

Alternatives Considered

PingOne from Ping Identity

Other Software Used

AWS Auto Scaling, Atlassian Jira, SAP Concur, Google Analytics, Google Authenticator, MongoDB, Redis Software

Natalia Scoles

GRC Manager in Information Technology at Medallia (1001-5000 employees)

Use Cases and Deployment Scope

We use Okta as an Identity Provider, to centralize SSO and authorization and authentication method for over 50 apps

Pros

SSO
Integration with apps for authorization
enforce policies

Cons

logging search UX is not intuitive
reports needs a browser add on
general UX

Return on Investment

less human time to manage users
reduce risk of departed employees
self-service fro account management

Other Software Used

AuditBoard, Jamf Pro, ServiceNow App Engine

Fernanda Moraes

Customer support in Customer Service at Modsquad (501-1000 employees)

Use Cases and Deployment Scope

We use Okta to login in multiple platforms, allowing the employees to switch from one platform to another without the need to do a multi-factor-authentication more than once. Also, we ensure our clients security with a platform that is trusted so we don't have any data leaking. Also, Okta is very useful to centralize all the apps and platforms each team needs to use.

Pros

Centralize all the apps and platforms to one access only
Secure the access to the platforms for hybrid and remote companies like mine
Has a very strong protection, always verifying first, never trusting the device

Cons

Although it's nice that Okta don't trust any device, it would be nice to have a more detailed verification in this case as sometimes Okta can log the advisor off in the middle of the platform use.
Okta could be easier to set. It's very complicated for the admins
It could have a report iniside the tool, without the need to export it to another tool

Return on Investment

Increased user productivity for sure, as it reduces the time for the team to login in every platform at a time by at least 10 minutes a day
Improved security with a reliable multi factor authentication
Reduces the IT work as it centralizes every tool and secures how everyone are accessing it

Alternatives Considered

Microsoft Entra ID Governance

Other Software Used

Playvox, Adyen, Tableau Cloud, Slack

Verified User

Consultant in Information Technology (201-500 employees)

Use Cases and Deployment Scope

we use Okta for identity and access management. It helps to securely manage user access and authentication across the applications we use. It helps reduce manual access management and security. It makes it easier to control who can access and we can easily grant access to specific users. We also use SSO to simplify onboarding.

Pros

It helps in SSO and access management
Helps users to use one login across different application
We can easily add and remove users access

Cons

Setup can be challenging the first time
We once had issues for people who lived in India. they had to use VPN
It will be nice to have flexibility on reporting

Return on Investment

Has helped to reduce the manual work
have made onboarding offboarding easy
Reduced the time IT spend on tasks

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What is Okta?

Categories & Use Cases

Videos

Okta Key Features

Top Performing Features

ID-Management Access Control

ID Management Single-Sign On (SSO)

Multi-Factor Authentication

Areas for Improvement

ID Risk Management

ID Management Workflow Automation

Password Management

Who Buys & Uses Okta

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Finance and Insurance

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

United Kingdom of Great Britain and Northern Ireland

Canada

Most Frequent Users

IT

Engineering

Product Management

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