Skip to main content
TrustRadius
Onfleet

Onfleet

Overview

What is Onfleet?

Onfleet in San Francisco offers a fleet management platform containing route optimization and planning, GPS, in-app driver communication (e.g. messaging), task sequencing and linking, and other features.

Read more

Learn from top reviewers

Best driver tracker in the market

Rating: 10 out of 10
November 2, 2022
Vetted ReviewVerified User
Onfleet gives you the ability to track your drivers progress as they do pick up and deliveries with GPS, the reason we picked this is that we are a SAAS company this integrate...
Continue reading
John Chavez
Professional - Human Resources
Training Specialist
iBASEt
Onfleet4 years of experience

Communication with the world

Rating: 9 out of 10
July 5, 2022
IncentivizedVetted ReviewVerified User
Customers will have excellent experiences because of Onfleet's optimized route planning, end-to-end communication tools, and market-leading mobile applications. Many businesse...
Continue reading
Verified user
Analyst
Onfleet1 year of experience

This is the best product

Rating: 10 out of 10
May 10, 2022
Vetted ReviewVerified User
This shipping service is excellent. Because of the webhook, you provided, I was able to save half of my effort. In addition, the onFleet crew was punctual. Customers receive a...
Continue reading
Verified user
Employee
Onfleet2 years of experience

Make your last mile your best mile with Onfleet!

Rating: 9 out of 10
May 18, 2021
IncentivizedVetted ReviewVerified User
We currently use Onfleet to manage our last mile deliveries across a network of couriers. Onfleet allows us and our customers to track deliveries in real-time. This has increa...
Continue reading
Verified user
C-Level Executive
Onfleet3 years of experience

Full-fledged solution for a business relying on pickups and delivieries

Rating: 9 out of 10
August 14, 2019
IncentivizedVetted ReviewVerified User
Onfleet is being used by multiple departments. It's mainly utilized by our operations and dispatch departments, however, customer care also uses it for route-related questions...
Continue reading
Verified user
Supervisor
Onfleet2 years of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing

Starter

$199

Cloud
per month

Basic

$449

Cloud
per month

Premium

$999

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://onfleet.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

Nextmv Onfleet Integration Demo: Optimize your Onfleet routes with Nextmv

YouTube

Onfleet Demo

YouTube

Onfleet Demo Video

YouTube
Return to navigation

Product Details

What is Onfleet?

Onfleet is a B2B software company that specializes in last-mile delivery logistics. Onfleet powers millions of deliveries every month for thousands of businesses around the world for customers ranging from food and beverage delivery services to laundry and dry cleaning, pharmaceutical, retail and e-commerce delivery businesses. The company's product includes a web-based dispatch dashboard for routing, tracking, dispatching, and analytics, iOS and Android apps for drivers, automated customer notifications and real-time driver tracking, and a RESTful API.

Route optimization :Onfleet’s integrated route optimization engine considers time, location, capacity and traffic to produce the most efficient routing solutions. When changes or re-optimizing are needed, updates are sent to drivers in real-time.
Search and Filter: Search can use text, time or status based queries to quickly find drivers, customers, or pickup/delivery tasks.
Auto-Assign: Onfleet’s auto-assign engine helps reduce service time and labor costs by sending to the right driver at the right time.
Proof of delivery: photos, signatures and barcodes are collected in the field. Predictive ETAs provide accurate predictive arrival times and real-time alerts powered by machine learning.

Onfleet Screenshots

Screenshot of Onfleet

Onfleet Video

Product Demonstration

Onfleet Competitors

Onfleet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Onfleet in San Francisco offers a fleet management platform containing route optimization and planning, GPS, in-app driver communication (e.g. messaging), task sequencing and linking, and other features.

Tookan are common alternatives for Onfleet.

The most common users of Onfleet are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(12)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Onfleet is a versatile delivery management software that offers a wide range of features to businesses, helping them streamline their operations and improve customer satisfaction. Users have found that Onfleet's powerful routing and optimization capabilities have made a significant positive impact on their day-to-day operations. With the ability to easily assign deliveries to drivers and optimize routes, businesses with multiple vehicles and high order volumes can efficiently distribute orders among drivers, saving valuable time and resources.

Onfleet's route analytics and driver statistics provide businesses with valuable insights into their operations, allowing them to predict and address potential delivery delays, ensuring timely deliveries. This level of visibility also helps managers keep track of drivers and solve various problems related to driver management. Additionally, the software simplifies the process of setting up deliveries, providing live tracking to alleviate issues with locating deliveries.

The integration of Onfleet with other platforms has been particularly beneficial for users. Its seamless integration with platforms such as Meadow and Paytender enhances its functionality and allows businesses to track both drivers and products for enhanced safety and security. Furthermore, Onfleet's automatic billing feature saves time by eliminating the need for manual determination of delivered orders that require billing.

Customers appreciate the real-time tracking feature provided by Onfleet, which allows them to know their driver's location at all times. This not only helps businesses keep customers updated on delivery times but also improves communication between businesses and customers. The ability to provide real-time updates and estimated arrival times has increased customer satisfaction and trust in the delivery service.

Onfleet is also highly regarded for its ease of use and user-friendly interface. Staff members have found the extensive feature set and intuitive UI highly beneficial in managing deliveries efficiently. The software's support team ensures that businesses receive prompt assistance whenever needed.

Overall, Onfleet solves various challenges faced by businesses involved in last-mile delivery operations. From optimizing routes and tracking drivers to providing real-time updates to customers, Onfleet contributes to improved efficiency, cost savings, and excellent customer experiences.

Users have made a few common recommendations regarding Onfleet. Firstly, they suggest that the platform should offer the option to export specific information instead of exporting all the information at once. This would provide more flexibility and allow users to focus on the specific data they need. Secondly, some users feel that certain features in Onfleet are unnecessary for their small businesses. Instead, they believe that the basic task functions are sufficient and would prefer a simpler interface. Lastly, users recommend optimizing the platform for small businesses by streamlining the features and focusing on the core functionalities that are most relevant to their needs.

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why

Best driver tracker in the market

Rating: 10 out of 10
November 02, 2022
JC
John Chavez
Training Specialist
iBASEt (Machinery, 10,001+ employees)
Vetted Review
Verified User
Onfleet
4 years of experience
View profile
Use Cases and Deployment Scope
Onfleet gives you the ability to track your drivers progress as they do pick up and deliveries with GPS, the reason we picked this is that we are a SAAS company this integrated well with another tracking tool that we used. One tool focuses on following the driver, the other tool focuses on following the product, we use two different vendors exclusively because it's military contracts to preserve the safety of the product and the driver in case anything goes missing.
Pros and Cons
  • tracks drivers effectively
  • provides GPS live tracking
  • creates reports of where drivers are being utilized
Likelihood to Recommend
Where this really saved us is that we have a piece of software that is cutting edge when it comes to building and supply. This tracker was point point to the second accurate as to where our driver was when the the gps on our software said it was missing, this made the decision to keep this product in perpetuity.
Most Important Features
  • tracking
  • reporting
Return on Investment
  • has saved us on contract fees
  • has kept the drivers honest about their routes

Communication with the world

Rating: 9 out of 10
Incentivized
July 05, 2022
Verified User
Vetted Review
Verified User
Onfleet
1 year of experience
Use Cases and Deployment Scope
Customers will have excellent experiences because of Onfleet's optimized route planning, end-to-end communication tools, and market-leading mobile applications. Many businesses engage with customers online through email communication, text messaging, and "frequently asked questions" portions of their websites. While less intimate than face-to-face conversations, online communication is usually swift and productive. Onfleet is here to provide clients with a competitive edge in technology.
Pros and Cons
  • Scalable
  • interoperable
  • Sophistication
Likelihood to Recommend
Onfleet Path optimization makes it easier to choose the most cost-effective route. There are more difficulties besides determining the shortest route between two points. It must include all relevant details, including the number and locations of all required stops along the route and the times for delivery windows. With Onfleet our company has grown end-to-end communication between customers and vendors.
Most Important Features
  • route optimization
  • Auto Assign
  • Search feature
Return on Investment
  • Better Security
  • But take long time to response
  • Drive productivity
Alternatives Considered
With, Onfleet assists Automated SMS notifications may be used to let customers know when a delivery has started, when they can expect it, and when it will arrive. Use Onfleet's integrated feedback form to find out firsthand how each client felt after receiving their order. Onfleet easily connects with your existing tools, making it simple to establish or shift a delivery business. Connect to hundreds of third-party apps, such as Shopify and Google Sheets, using Zapier without writing a single line of code, or importing CSV or Excel files. For complete control, integrate with our developer-friendly API.
Other Software Used

This is the best product

Rating: 10 out of 10
May 10, 2022
Verified User
Vetted Review
Verified User
Onfleet
2 years of experience
Use Cases and Deployment Scope
This shipping service is excellent. Because of the webhook, you provided, I was able to save half of my effort. In addition, the onFleet crew was punctual. Customers receive automated delivery SMS notifications, which allows them to contact the driver directly. It is not my responsibility to create delivery routes, but it is useful that it will do so for you. Its extensive feature set and user-friendly UI are really beneficial to our staff.
Pros and Cons
  • When looking at warehouses, consider not only the rent but also how close you are to your consumers. In the long term, the latter may save you a lot more money by reducing delivery times, costs, and fuel consumption.
  • To cover more land and be closer to more customers, your warehouses and fulfillment facilities should be widely distributed. Many businesses maintain an East and West warehouse, at the very least, to allow them to deliver items to customers on opposite ends of the coast more quickly.
  • Route design can significantly reduce delivery times.
  • Onfleet recommends the most effective delivery routes by automatically factoring for time, location, truck capacity, and traffic. Any real-time traffic updates that may affect these routes are given to drivers through SMS, reducing travel time and empowering drivers.
  • Onfleet makes this easy by automatically assigning deliveries to your drivers. It works by looking at all of your drivers who are now "on the clock" or "active." It then selects an available driver in close proximity to the delivery.
  • It essentially means that you can't unintentionally assign the same item to many drivers, or assign too much or too little to any single driver. You can set limits, such as two tasks per driver, which will force them to leave.
  • Keep consumers updated with regular updates throughout the delivery process to keep them up to date on their package's progress.
  • This benefits both the consumer and the driver because it ensures that the customer will be present at the time and location of delivery.
Likelihood to Recommend
Predicted ETA: The lack of a predictive ETA option for smaller customers is really annoying. It results in an excessive number of missed deliveries, and the live tracking link isn't very helpful to customers if orders are heavily grouped (when the first notification they get says their order is 7 minutes away it is not that helpful). Proof of Delivery: We use the photo feature when our drivers place orders at the front door, but for some reason, OnFleet does not allow us to share the image url with the customer (as far as we can tell). As a result, if a consumer wants to know where it is, they must contact customer service for more information. Physical manifests are requested by many drivers.
Most Important Features
  • The robust webhooks and Zapier integrations. It enables expansion and integration outside itself, resulting in a smooth operation.
  • We've been using onfleet for three years and love it. The user interface is fantastic, there are numerous options, and the support and team are outstanding!
  • It's been fun growing up with their technology, and they've made our life a lot easier on a regular basis.
Return on Investment
  • There are various strategies to boost your ROI depending on the type of return you're looking for on a business investment. Increased earnings, lower expenses, or intangible benefits like enhanced operational efficiencies or increased brand awareness are all possible returns. Setting as many quantitative benchmarks as possible and clearly stating your goals can help you maximise the payback on the many actions you take to develop your organisation.
  • The first step in increasing your investment return is to precisely define the prospective return or returns on your investment. Higher sales, higher revenues, more profits, lower overhead or production expenses, higher employee retention, improved customer happiness, increased brand preference, or less government requirements are just a few examples. Set various benchmarks for your return goals if possible. Instead of setting a target of higher sales, create a goal of increased sales during a specific month, in a specific region, with a specific sales agent, or from a specific distribution channel.
Alternatives Considered
Onfleet has become the chosen software for managing in-house delivery operations as a fleet management solution. Onfleet is also used by couriers and delivery service providers (DSPs), in addition to in-house fleets. Couriers appreciate having Onfleet as their secret weapon while on the road because it is a driver-first software firm with over 1,000 5-star reviews in both the Apple App and Google Play Stores. Onfleet comes with a number of capabilities that enable DSPs to run highly scalable and technologically sophisticated delivery operations out of the box. Take a look at some of the companies who have used Onfleet and what they have to say about it:MetroSpeedy\sNancy Korayim, CEO Manhattan, Brooklyn, and Queens are all markets. Bikers, cars, vans, and Speedys are examples of vehicles. Verticals: Pharmacy, meal packages, laundry, groceries, catering, retail, veterinary
Other Software Used

Make your last mile your best mile with Onfleet!

Rating: 9 out of 10
Incentivized
May 18, 2021
Verified User
Vetted Review
Verified User
Onfleet
3 years of experience
Use Cases and Deployment Scope
We currently use Onfleet to manage our last mile deliveries across a network of couriers. Onfleet allows us and our customers to track deliveries in real-time. This has increased the productivity and accountability of our delivery team as well as improve customer service. We are the only company in our segment that offers such up-to-the-minute tracking in South Africa.
Pros and Cons
  • Real Time Tracking
  • Resource Management and Delivery Scheduling
  • Proof of Delivery management
  • Customer communication and tracking
Likelihood to Recommend
Onfleet is ideal for last mile deliveries from multiple hubs. It allows accurate tracking of delivery/collection tasks.
Most Important Features
  • Courier Tracking
  • Proof of Delivery Management and Signature Collection
  • No special hardware needed just a smartphone
Return on Investment
  • Minimised customer delivery queries by 50%
  • Increased driver productivity
  • Reduced failed deliveries and redeliveries
Other Software Used
ActiveCampaign, Microsoft 365 (formerly Office 365), Google Maps API

Full-fledged solution for a business relying on pickups and delivieries

Rating: 9 out of 10
Incentivized
August 14, 2019
Verified User
Vetted Review
Verified User
Onfleet
2 years of experience
Use Cases and Deployment Scope
Onfleet is being used by multiple departments. It's mainly utilized by our operations and dispatch departments, however, customer care also uses it for route-related questions. Onfleet solves several business problems, including optimizing driver routes, providing ETAs to customers, tracking drivers, alerting customers, analyzing pickup and delivery information, and providing proof of delivery.
Pros and Cons
  • Estimating drivers' arrival times.
  • Optimizing task placements on routes.
  • Providing analytical tools.
  • Open API.
Likelihood to Recommend
Onfleet is well-suited in our business that is based solely on pickups and deliveries. We are able to build routes in the morning, optimize them for efficiency, assign them to specific drivers, and track/follow through all the way from pickup to delivery the next day.
Return on Investment
  • Positive impact in relation to optimizing routes to reduce costs.
  • Positive impact in relation to pickup/delivery accountability (barcodes, pictures).
  • Positive impact on system efficiencies and analytics.
Usability
8
Onfleet is usable and provides sufficient training material, however it's very complex and the software has some nuances that can only be learned with time. Operating with multiple regions or areas can become cluttered and hard to navigate. More customization of appearance, features, etc. would help usability and prevent irrelevant information or features from being shown.
Support Rating
8
Onfleet has given great support and worked with our organization when we're trying to figure out a solution or work through a glitch. Their team seems small, personable, and laid-back. Sometimes there is a delay/wait after contacting support, but the answers are always thorough and the problems are usually solved.
Other Software Used
Return to navigation