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Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

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Gupshup

### Delivery Management
Reviewers consistently praise Tookan's delivery management capabilities. Users highlight the platform's efficiency in managing last-mile delivery tasks, tracking multiple orders and drivers in real-time, and providing detailed information on each step of the delivery process. Despite some concerns about billing practices and responsiveness to queries, many users find Tookan to be a valuable tool for optimizing delivery operations. The platform's ability to streamline delivery processes, improve productivity, and enhance the overall delivery experience for both businesses and customers is widely acknowledged. Additionally, users appreciate Tookan's user-friendly interface, reliable support team, and the range of features it offers for managing delivery tasks effectively.

### Route Optimization
Reviewers generally express mixed opinions about Tookan's route optimization capabilities. While some users appreciate the ease of tracking drivers and assigning tasks efficiently, others highlight issues with the optimization algorithm not prioritizing closer points or experiencing delays in real-time information about agent movements. The need for improvements in route optimization to enhance efficiency and streamline operations is a common theme among user feedback.

### Fleet Management
The reviews highlight that users across various industries, such as logistics, food delivery, and healthcare, find Tookan's fleet management system to be a reliable and effective tool for managing their vehicles and agents efficiently. Users appreciate the ease of use, real-time tracking capabilities, and the overall impact Tookan has had on streamlining their fleet operations. The consensus among reviewers is that Tookan's fleet management functionality plays a significant role in enhancing their operational efficiency and ensuring timely and accurate deliveries.

### Customer Engagement
Users have expressed mixed opinions regarding Tookan's customer engagement capabilities. While some reviewers highlight the platform's efficient customer service and timely communication with customers, others have raised concerns about the responsiveness of the customer support team, particularly during weekends. Additionally, there are mentions of occasional glitches in the system affecting customer interactions, such as inaccurate address displays on the mobile app. Despite these challenges, users appreciate the platform's ability to streamline processes, keep customers informed, and manage tasks effectively.

### Task and Order Handling
Users generally agree that Tookan's task and order handling capabilities receive positive feedback. They appreciate the ease of creating, assigning, and managing tasks through the platform. The ability to track drivers, assign tasks efficiently, and generate reports based on completed tasks is highlighted as a significant benefit. While some users encounter minor issues like glitches and limitations in task modifications, overall, Tookan is praised for simplifying task management and ensuring effective coordination among team members. The platform's user-friendly interface and customer support also contribute to a favorable user experience in handling tasks and orders.

### Real-Time Tracking and Updates
Users consistently praise Tookan for its robust real-time tracking and updates functionality. The ability to monitor drivers and orders in real-time has been a standout feature for many users, allowing for efficient task assignment and improved operational visibility. While some users have expressed minor concerns about the frequency of updates and the need for additional features, overall, Tookan's real-time tracking capabilities have been instrumental in enhancing operational efficiency and customer satisfaction.

### Driver and Agent Management
Reviewers generally praise Tookan for its efficient driver and agent management capabilities. Users appreciate the ability to track drivers in real-time, assign tasks effectively, and monitor driver locations with ease. While some users have reported minor issues such as occasional app glitches and limitations in certain features like route optimization, the overall sentiment leans towards positive experiences with managing drivers and agents through the Tookan platform. The platform's user-friendly interface and features like auto-assignment and live tracking contribute to its appeal in streamlining driver and agent management processes.

### API and Integration
Users consistently praise Tookan for its robust API and integration capabilities, highlighting how they enhance driver and system management. The general sentiment is positive, with users appreciating the ease of integration, quick response times, and the ability to connect with other systems seamlessly. While some users mention minor issues with documentation and customization, overall, Tookan's API and integration features are seen as reliable and efficient, providing users with the tools they need to streamline their operations effectively.

### Customization and White Label Solutions
Users have highlighted the importance of clearly defining customization needs upfront when engaging with Tookan for tailored solutions. While some users find the white-label system promising and beneficial for delivery management companies, others have raised concerns about the pricing and the company's ability to deliver on promises. The team's responsiveness and assistance in onboarding have been appreciated, but there are instances where users have faced challenges with follow-up and customization costs. In essence, opinions on Tookan's customization and white-label solutions are mixed, with some users satisfied with the feature-rich product and white-label capabilities, while others have encountered issues with transparency and fulfillment of customized solutions.

### Reporting and Analytics
Users generally appreciate Tookan's reporting and analytics features for their simplicity and effectiveness in tracking tasks and generating reports. While some users find the analytics dashboard to be lacking in customization options, others highlight the real-time monitoring capabilities as a significant benefit. However, there are concerns raised about the platform's limitations in terms of customization and configuration, particularly as businesses scale up. Despite some mixed opinions on the level of flexibility and depth of reporting, many users acknowledge the value that Tookan's reporting and analytics functionalities bring to their operations.

### Business Growth and Scaling
Users consistently highlight Tookan's robust business growth and scaling capabilities, emphasizing its role in enabling companies to expand their operations swiftly and efficiently. While some users appreciate the platform's flexibility in adapting to global markets and diverse business needs, others express concerns about potential limitations as businesses scale up. Despite some reservations, many users acknowledge Tookan as a valuable tool for startups looking to validate different use cases and manage logistics operations effectively. The platform's dynamic functionality and real-time visibility are commended for aiding in informed decision-making and fostering business growth. Additionally, users value Tookan as a reliable partner in navigating complex business requirements and evolving needs, underscoring its continuous improvement and support in driving business growth.

Tookan is a versatile platform that has proven to be highly beneficial for users in various industries. For installation jobs, users have been able to capture and track all their job details, resulting in improved productivity. The platform has effectively solved the issue of delivery management by providing users with digital and easily accessible information, leading to increased efficiency. Users in the logistics industry have greatly benefited from real-time data tracking of their fleet, allowing them to maintain service quality and ensure timely deliveries. 

House shifting operations have become more manageable with Tookan's help, as it streamlines the process and enables effective tracking. For agents and contractors, the software has improved business productivity by providing location and customer information, minimizing the need for constant communication. Auto order allocation has been a popular feature among users, allowing them to optimize performance and improve overall efficiency. 

Tookan has also played a significant role in the food delivery service industry by streamlining processes and ensuring on-time delivery, ultimately enhancing customer satisfaction. Its integration with QuickBooks has made billing and reconciliation easier for users, further improving their experience. With its powerful driver tracking capabilities, Tookan has successfully solved a long-standing headache for users in managing fleets. 

Overall, Tookan has proven to be a reliable solution for solving logistical challenges and optimizing routes for various businesses. It offers customization options, integrates seamlessly with other platforms, improves communication with customers, and enables proof of delivery. With its user-friendly interface and high-end technology, Tookan has facilitated growth in businesses across different sectors while providing an overall positive user experience.

Lack of Support and Communication: Users have expressed frustration with the lack of support and communication from Tookan support. Some users have mentioned that it takes a long time to receive a response, with wait times ranging from days to even weeks. This lack of timely assistance can hinder users' ability to effectively resolve issues or address concerns.

Difficulty in Customizing the Platform: Some users have experienced difficulties in customizing the Tookan platform to meet the specific needs of their delivery business. They have found limitations in terms of reflecting data using APIs and have struggled to fully adapt the platform to their unique requirements. This lack of customization options can be frustrating for businesses looking for more tailored solutions.

Inability to Add Additional Delivery/Pick-up Points: Users have expressed frustration about the inability to add additional delivery/pick-up points or transfer points to other agents without deleting the entire task and creating new ones. This limitation can create inefficiencies in managing tasks and may require extra effort on the part of users to reconfigure tasks when changes are needed.

Tookan receives high recommendations from users for its ability to effectively manage deliveries, schedule tasks, and track parcels. Users suggest clearly defining customization needs from the start and seeking assistance from Tookan's support team. Additionally, they recommend considering alternatives like Onfleet or OnTime 360 for added value, despite their higher price points. Overall, Tookan is praised as an excellent tool for improving the efficiency of last-mile delivery businesses. However, users caution that bug fixes, updates, and support for customizations may at times be slow.

Onfleet in San Francisco offers a fleet management platform containing route optimization and planning, GPS, in-app driver communication (e.g. messaging), task sequencing and linking, and other features.

Starter

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Tookan

Last Mile Delivery

Tookan demo video

Tookan Customer App Demo

Understanding Customer Application | Tookan Demo

Tookan Agent App Demo

Tookan - Templates Demo

Tookan - Geo Fence Demo

Customer App | Tookan Demo

Tookan Agent app Task Journey Demo (Hindi)

Jungleworks provides a complete hyperlocal stack for businesses that offer direct-to-consumer ordering and delivery. Businesses can go to market fast with an out-of-the-box setup and totally control the customer experience. The combination of speed, scale, and control makes it the perfect hyperlocal stack for businesses today.

Jungleworks

Introduction to Tookan (Delivery Management Platform)

Tookan is a SaaS based delivery management platform. It is a smart and reliable way to streamline delivery processes and manage field workforces that enable on-demand deliveries, at-home services and on-field customer acquisition across many industries like Food, Grocery, Healthcare; name it, we cover it all. 

Get it for your business - small, medium or enterprise – choose the plan you like. 

https://jungleworks.com/tookan/?utm_source=youtube&utm_medium=Video_IntroductionToTookan

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Tookan

Overview

What is Tookan?