OnRamp

OnRamp is customer onboarding experience software that aims to make white-glove onboarding and implementation possible at any scale. Their customer-led onboarding solution helps B2B businesses deliver better onboarding experiences, keep customers engaged, and ramp up customer value without ramping up resources or project management busywork.

Some features include:

• Branded Customer Portal - Invite customers into a beautiful, customized portal built just for them that provides an amazing first experience. It can be associated to a custom domain, colors, logo, and even notifications are sent from the brand's URL.
• Automated Executive Updates - For those who want to know how things are progressing but may not be involved day-to-day, automate a status report to keep them engaged.
• In-app widget - Connects to the user's application and gives customers direct access to their success plan and customize to match the product's look and feel.
• Real-time customer feedback - OnRamp builds in quick feedback checkpoints along the way to know what’s working and what’s not
• Playbook Combination - New customer wants a little from Menu A and a little from Menu B? Playbooks can be combined in just a few clicks.
  
• Smart Reminders - Customized proactive reminders and updates on tailor-made schedules in email or Slack, or nudge manually when needed.
• Internal Tasks & Notes - It is possible to keep all notes and tasks in OnRamp - while hiding what the customer doesn’t need to see.
• Consolidated files & attachments - So there's no hunting through lengthy un-secure email chains for all the data, files, and information that is shared and collected. OnRamp consolidates this.
• Handoffs - Embed handoff forms as part of a new project to have the most important customer information immediately accessible.