TrustRadius Insights for OpenText SiteScope are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Customization Options: SiteScope offers a wide range of customization options, including custom monitors with custom thresholds, timing, polling, and more. Several users have praised the extensive customization capabilities of SiteScope, allowing them to tailor the monitoring system to their specific needs.
Alerting Capabilities: Users appreciate the ability to receive specific and data-filled alerts through email and text message capabilities. They also like that SiteScope allows for the inclusion of variables within these messages to provide a clear understanding of the alert. Many reviewers have mentioned this as a valuable feature that helps them stay informed about critical events in real-time.
Ease of Use: Despite its depth of customization options, SiteScope is considered easy to use by many users. They mention a short learning curve and feel that they can quickly master the system. This user-friendly interface has been highlighted by several reviewers as an advantage when it comes to effectively managing and monitoring their applications.
SiteScope is a threshold event-based platform the allows real-time visualization for IT infrastructure, applications, and services. SiteScope is structured to pull information from many different sources being agent-less and runs on Linux or Windows with the capacity to grow vertically.
Pros
Event-based monitoring.
Infrastructure monitoring.
Thresholds and actions configuration.
Cons
Dynamic thresholds.
Machine learning features.
Available for different browsers.
Likelihood to Recommend
<p>SiteScope unified console is a powerful tool for operators to easily detect warnings and alerts grouped by its hierarchical organization with real-time status displaying continuously the whole health map.
</p><div><p>Currently, the SiteScope front end only runs in internet explorer. Some configurations, integrations, and troubleshooting are complex to manage and perform.</p></div>
SiteScope is being used to monitor the production URLs for the Client based in news and media. The entire infrastructure is being monitored using the Micro Focus toolstack and SiteScope is at the core of it.
Pros
Alerts can be configured as per business requirement.
It can take remedial action, when defined for a particular situation.
Severity, priority of tickets which are created upon a trigger can be well defined.
The teams which need to be alerted can be configured in the tool itself, in case of any event.
Cons
It requires integration with other tools for alert generation and routing.
It needs to provide some ease of usage as many free counterparts offer, this being licensed, needs to prove its utility better than the free tools available.
Likelihood to Recommend
It can be used to monitor the uptime and availability of the URLs in the production and non production environments and detailed reports of the URL availability can be extracted to check, monitor the performance of the URL in variety of regions from where it is accessed.
It requires specific knowledge of integration with the other Micro Focus tools for alerts generation and routing to correct focal points, so needs to improve a little on the UI part of the tool as it is a licensed tool and needs to ace the game for many free tools are also available in the market, which can do the job.
We looked at introducing it as a general overview monitoring system. We started out in the network area for simple monitoring of network bandwidth, ping and smnp monitoring. From there we plan to expand it to server monitoring; CPU, disk space, memory, and overall performance monitoring. Last for the virtualization and cloud monitoring. We have been in the virtualization area for years and slowly moving into the cloud.
Pros
SNMP monitoring.
Microsoft service monitoring.
Cons
URL failing authentication errors.
SNMP monitoring return null sometimes.
Likelihood to Recommend
For a general overall monitoring purpose, SiteScope does it for you. SiteScope offers an overview in multiple areas, best used for helpdesk monitoring. Good insight for application, database, media, network, server, virtualization, and cloud. We setup a general monitor for our helpdesk with network and virtualization basic stats.
VU
Verified User
Manager in Information Technology (10,001+ employees)
We are using HP sitescope as one of the monitoring tool for alerts along with splunk. We use it along with shell scripts that will be triggered through Sitescope and send alerts based on the response. Splunk is not designed particularly for infrastructure monitoring and with Sitescope we have default monitoring for CPU processes, memory etc. We also do JVM monitoring with Sitescope which is difficult to do with splunk.
Pros
All the infrastructure monitoring things are preexisting and we don't need to set up anything additional when using HP Sitescope. We have monitors for ps, CPU, etc., for our application.
HP Sitescope can also run the custom scripts in our servers and send an alert based on the output. For example, we are running one custom script with HP sitescope to monitor large size files and send an alert if they exceed the threshold.
Sitescope will have logs as well which can then be forwarded to splunk to draw graphs in splunk for the dashboard. For example, ps is very expensive in splunk and it was disabled. So we are sending that stat from HP sitescope and have a splunk dashboard to show the memory of that process over time.
Cons
Sitescope is particularly used for infrastructure monitoring. Other kinds of monitors cannot be set using HP sitescope.
Sitescope cannot have graphs like splunk which is why we have splunk as well which is an additional cost for the company.
We can't have a direct regex operations on data inside HP sitescope. We need to have the logs placed as a single log and then do that.
Likelihood to Recommend
HP sitescope is mostly used if we need infrastructure monitoring. And in most companies, we have many servers and need to monitor their health and so Sitescope is a good buy for all such scenarios. It is not very useful when we want to have dashboards and depictions based on the data from Sitescope. We can't index the logs and create regex operations from those logs like we do in other monitoring tools.
VU
Verified User
Engineer in Information Technology (1001-5000 employees)
We are currently using HP Sitescope mostly to emulate a user using VuGen LoadRunner Scripts to log into our website to ensure our products are online. We also are using some of the monitors to verify services are running.
Pros
SiteScope emulates users with the use of scripts and without fail it has alerted us to potential application issues.
Cons
SiteScope could be a bit more user friendly.
The interface is very "clunky" and slow. It is also difficult sometimes to find what you are looking for.
Likelihood to Recommend
SiteScope is very well suited to emulate users to log into sites. Any product can tell you whether a service is running but SiteScope can also perform performance metriocs on response tiles and alert if you fall above or below a threshold depending on how you set up the monitor.
In my previous role, HP SiteScope was critical for us in our business. We mainly used it for monitoring, alerting, and notifying on the different servers and I.T. infrastructure equipment. It was definitely a necessity to have SiteScope up and running at all times so that we would be alerted in the event of another system or server having an issue or a problem.
SiteScope was mainly used by the I.T. Infrastructure team. However, other internal teams did make use of its specific alerting capabilities as SiteScope is very customizable.
The main business problem that SiteScope addressed was "how do we get alerts, notifications, and/or emails when there are true issues in our environment?" SiteScope was flexible enough to satisfy being the answer to this question. I will say this, that it, in and of itself, was not the sole solution, but rather a piece of our overall greater monitoring and alerting solution.
Pros
Custom monitors with custom thresholds, timing, polling, and many other configuration options.
Custom ways to alert and notify. Of course you have email and text message capabilities, but SiteScope also allows for specific messages and variables within those messages to be sent out so that your alert is data filled and you can know exactly what is going on and why you received that specific alert.
Monitor templates for quick and rapid deployment of one's standard set of monitors. Easy ability to "copy" and "paste" monitors so there is no need to re-create from scratch.
Scripting. SiteScope also allows for custom scripts to be called from specific alerting triggers. This allows for HUGE and POWERFUL customization and automation through SiteScope. You can easily have scripts that "take action" on a specific alert so you don't have to!!
Very easy to use in my opinion. Learning curve is very short and you can master this system fairly quickly for all of the depth of customization that it offers.
Cons
SiteScope does not monitor certain physical components. For example, SiteScope cannot monitor things like power supplies failing, failed hard drives (it DOES monitor disk space), array controllers, etc.
SiteScope does not offer cascading alerting. By that I mean that alerting is an all or nothing type of thing. It does NOT offer this example of a kind of configuration: alert tier 1, if no response, then alert tier 2. It is only capable of alerting 1 to many emails. So if you are looking for that type of cascading logic to alerting, you may want to look elsewhere.
There is no mobile application that I know of. So, you are limited to email and text message alerting unless you link it to some other application that does that sort of thing.
Likelihood to Recommend
<p>SiteScope is definitely well suited in an HP server environment. It is also well suited for virtual server environments. It is also well suited for those who are happy with email and text based message alerting.</p><p>It may not be appropriate in other environments where monitoring physical components is critical. Because HP SiteScope does not monitor certain physical components, it does fall short of being able to be a "one stop shop solution" in regard to monitoring. It is not well suited for those looking for logic in how alerts are sent and cascade to other people or groups.</p>
