SiteScope - Helpdesk Loving It!!
February 20, 2020

SiteScope - Helpdesk Loving It!!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Micro Focus SiteScope (formerly HP SiteScope)

We looked at introducing it as a general overview monitoring system. We started out in the network area for simple monitoring of network bandwidth, ping and smnp monitoring. From there we plan to expand it to server monitoring; CPU, disk space, memory, and overall performance monitoring. Last for the virtualization and cloud monitoring. We have been in the virtualization area for years and slowly moving into the cloud.

Pros

  • SNMP monitoring.
  • Microsoft service monitoring.

Cons

  • URL failing authentication errors.
  • SNMP monitoring return null sometimes.
  • Helpdesk monitoring.
  • Network monitoring from a basic benchmarking.
Like I've mentioned before, SiteScope is a basic overall monitoring tool used primarily for the helpdesk here at my company. We do not use it from a detail perspective in the networking area. SolarWinds is primarily for that since it is more detail oriented. Uptime is really only used for knowing whether sites are up so we've transitioned that to SiteScope. Splunk is advanced and needs a lot more attention to maintain.

Do you think OpenText SiteScope delivers good value for the price?

Not sure

Are you happy with OpenText SiteScope's feature set?

Yes

Did OpenText SiteScope live up to sales and marketing promises?

Yes

Did implementation of OpenText SiteScope go as expected?

Yes

Would you buy OpenText SiteScope again?

Yes

For a general overall monitoring purpose, SiteScope does it for you. SiteScope offers an overview in multiple areas, best used for helpdesk monitoring. Good insight for application, database, media, network, server, virtualization, and cloud. We setup a general monitor for our helpdesk with network and virtualization basic stats.

OpenText SiteScope Feature Ratings

Application monitoring
6
Database monitoring
6
Threshold alerts
7
Predictive capabilities
5
Application performance management console
7
Collaboration tools
6
Out-of-the box templates to monitor applications
6
Application dependency mapping and thresholding
7
Virtualization monitoring
6
Server availability and performance monitoring
6
Server usage monitoring and capacity forecasting
6
IT Asset Discovery
5

Micro Focus SiteScope (formerly HP SiteScope) Support

Can't really answer this. Setup was easy and no support has really been used at this point.

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