Oracle BAM - Real Time Sales Tracking
Use Cases and Deployment Scope
Oracle's Business Activity Monitoring tool is used to track the real-time data. We are utilizing it to address the business problem to monitor the track of sales by region along with the leads generated by each user. It helps managing the back office operations as well.
Pros
- Identify trends as they emerge.
- Alerting users to bottlenecks.
- Take data driven business decisions.
Cons
- Performance.
- Software stability.
- The user interface could be more decluttered.
Likelihood to Recommend
BAM is well suited for tracking the real time sales and making decisions very quickly if there are any bottlenecks. In our scenario, if there were more leads generated [then] we would need more staff in back office to process those leads. So, we were quickly able to align resources and achieve targets and provide great customer service.