Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
Higher Rated Features
Incident and problem management
Change management
ITSM asset management
Popular Integrations
There is not enough information to display integrations.
Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.
Higher Rated Features
Change management
Incident and problem management
ITSM asset management
Popular Integrations
There is not enough information to display integrations.
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…
Higher Rated Features
Incident and problem management
Change management
Organize and prioritize service tickets
Popular Integrations
There is not enough information to display integrations.
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.
Higher Rated Features
Change management
Incident and problem management
ITSM asset management
Popular Integrations
There is not enough information to display integrations.
Amazon Web Services offers AWS Config, a service that provides monitoring and assessment of AWS resource configurations to support compliance auditing, change management and troubleshooting, with resource histories and comparison of historical configurations against planned configurations.
Higher Rated Features
There is not enough information to display features
Popular Integrations
There is not enough information to display integrations.
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
Higher Rated Features
Incident and problem management
Change management
ITSM asset management
Popular Integrations
There is not enough information to display integrations.
Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.
Higher Rated Features
Change management
Incident and problem management
ITSM asset management
Popular Integrations
There is not enough information to display integrations.
Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…
Higher Rated Features
Incident and problem management
Change management
Organize and prioritize service tickets
Popular Integrations
There is not enough information to display integrations.