Features
Top Performing Features
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8.4
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.6
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.6
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.6
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
High quality audio
High quality audio connection is consistently available, with few or no interruptions.
Category average: 8.7
High quality video
High quality video connection is consistently available, with few or no interruptions.
Category average: 8.7
Screen Sharing
Features related to remote screen sharing capabilities.
Desktop sharing
Presenters can remotely share a view of their desktop with attendees.
Category average: 9.2
Online Meetings / Events
Features related to hosting and attending meetings and events online.
Calendar integration
Scheduling capabilities integrate with users’ Calendars.
Category average: 8.7
Meeting initiation
Meetings can be easily initiated, whether they are scheduled or on the fly.
Category average: 9
Record meetings / events
Meetings and webinars can be recorded for playback.
Category average: 9
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
User authentication
Administrators can require users to authenticate their identities before joining a meeting.
Category average: 8.6
Participant roles & permissions
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Category average: 8.6
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8.4
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.7
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.6
Call Management
Customized phone system settings
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.6
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.6
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.4
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.4
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.4
Business SMS/External Messaging
Unlimited SMS and/or MMS with clients
Category average: 7.8
Online Fax
Ability to send and receive faxes over the internet
Category average: 7.9
Voicemail Transcription
AI-powered voice-to-text transcription of voicemails
Category average: 8.1
Mobile apps
Apps are compatible with mobile devices.
Mobile app for iOS
App for iPhone and iPad
Category average: 8.7
Mobile app for Android
Android app
Category average: 8.6
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
Centralized communications management
All voice, chat, and video features can be managed from one central platform.
Category average: 8.6
Team messaging
Team members can send each other messages.
Category average: 8.5
Team document sharing
Documents can be shared with other team members.
Category average: 8.3
Call and meeting analytics
Analytics and reporting are available about both calls and meetings.
Category average: 8.3